Customer did not leave a comment.PETER N.
Customer Reviews for Greencastle Minimart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation was for 1pm and no one was there to help until 2pm. I didn't get my reservation until 2:10.... ridiculousSTEVEN S.
Customer service was horrible.ANDREW T W.
Customer did not leave a comment.RUSSELL M.
Implement a program so that anyone traveling through toll locations, which is often the lowest mileage route, can use a transponder provided by U-Haul. I believe this would greatly ease the use of toll routes and introduce very little administrative overhead. Please feel free to contact me for details on how I would develop this service.James F.
Customer did not leave a comment.GAILLORRAINE K.
Customer did not leave a comment.Dan V.
Customer did not leave a comment.Robert J.
Everything went greatNathan S.
When I returned my U-Haul, there wasn't much instruction from the employee. I thought he would want the mileage or to check the truck, but he didn't. And when I asked he just said, â€œGive me the key.â€ I left confused and hoping I returned it correctly.JEREMY L.
This review is for uhaul in general. Previous 2 locations did not have the size truck I booked 2 weeks in advance. Was given the run around by regional branch and the Hagerstown Md locations. Was spoken to very rudely and condescendingly by both location and area field agents as if it were my fault uhaul didn't have the truck available.Sufian S.
Customer did not leave a comment.CHRISTOPHER B.
Fill the tanks up when they are picked up so it's easier to fill it up when returning it, policy you have on fueling now is a joke, charge me 4.50 a gallonif not at 3/8 but if we over fill tough luck buddy!!! Let's improve on this little trick you try to pull!!DUANE L.
Customer did not leave a comment.JAMES C.
Outstanding U-haul location and very helpful dealer.DAVIDHAROLD S.
Customer did not leave a comment.JOSHUA L.
The staff at the Greencastle Minimart were very nice and helpful. I will recommend this rental place to anyone who needs to rent a u-haul.BETHANY H.
Customer did not leave a comment.RICHARD W.
Customer did not leave a comment.James S.
Location could not provide me an inspection of the truck or receipt of dropping it off. Was told I'd have to wait till the next day.RICHARD W.
Customer did not leave a comment.TRAVIS B.
Better parking. Trucks are stacked up on each otherPhil M.
Friendly and easy to work withLORI S.
Customer did not leave a comment.JENNIFER S.
I was sent here because the truck and trailer was not at the place I want it to be. no compensation,TIMOTHY H.
Customer did not leave a comment.ALEXANDER S.
Customer did not leave a comment.JERRY H.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.ALLEN S.
Customer did not leave a comment.James T.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Stanley H.
Customer did not leave a comment.doug S.
Customer did not leave a comment.SHAUN H.
Very helpful agent.TAUNA JEAN C.
Customer did not leave a comment.CHARLES M.
The personnel was not there. Dropped it off w gas station employees. Had to pics for proof I dropped it off, but I did get receipt later.CHERYL JEAN W.
The online process was long and belabored , the additional fees made the overall cost not a savings at all- i was disappointedChristina D.
The drop off experience was convenient and Sonny was extremely helpful. I appreciated his help very much! He made an unpleasant task easy. Thank you Sonny.Nelson W.
Customer did not leave a comment.Dominque S.
Customer did not leave a comment.Abigail E.
There was no sign on the building proper to indicate it hosted UHaul but it was easy enough to deduce as it was the only business in the vicinityConor D.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.roy F.
Drop off was very convenient.Timothy S.
Customer did not leave a comment.David L.
No one was there for paperwork. Had to do it over phone. Had no assistance in connecting trailer to car.ernest P.
Customer did not leave a comment.KARL D.
Customer did not leave a comment.Todd R.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Nick K.
Customer did not leave a comment.vicki T.
No hassle, the regional manager was very helpful. Very good experience.Fred B.
Went to the lock that had the key punched in the code and the key was not in there.Jason H.
Rented a 15 foot from this location. Picked it up around 1:30 . Talking with the person in charge. I didn't know if I could be back by 5. I returned the truck at 6. The truck had a half a tank of gas when I rented it. I put 21 miles on it. When l returned it it was a half of the needle below half. Th charge should have been 39 per day and 73 cents per mile. They are charging me 102.98 dollars. What a repoff. I will never rent from u- haul again.Eric L.
Customer did not leave a comment.Edwin M.
Customer did not leave a comment.Dean H.