The truck I had was horribly out of alignment. The steering wheel had to be held like you were turning to the left instead of straight. If I relaxed my grip on the wheel at all it would travel to the right causing you to over correct. I had to keepba tight white knuckle grip on thecwheel at all times.It was a horrible drive from Virginia to Arkansas. On the last 2 hours of the drive the traction control went out and a notice came on the saying to maintenance the traction control. I contacted customer service on Dec 8th and they said they would pass the information on. On 14th I got a call saying that it is common for the bigger trucks to pull slightly and haven't heard anything since they said they would check into it. I find it to be totally unacceptable that my complaint was brushed off. Ive rented the 26ft trucks before and never had one that was so out of alignment.
JAMIE-LYN P
Customer Reviews for Greene Truck Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had a terrible exhaust leak. Smelled terrible made me and my husband dizzy and sick feeling. Truck was also dirty when we got it. No one was there in person to assist
Tori HWhen we arrived for pick up the U-Haul was blocked by another U-Haul and we had to maneuver to get it out as staff wasn’t in for the work day yet. Wheel alignment was incredibly messed up making it almost hazardous to drive.
DANIE TDropped off after hours. Contacted Chris by phone and confirmed dropoff. Chris sounded like a good employee but we had no real interaction.
Dan CVery sweet lady has plenty of stock definitely recommended to all
CAISMIR CWell I didn’t have any problems with any of the equipment or the trailer/truck everything was a👍🏾 for me all the way from VA to ALA!!
ANTHONY BGot charged $50.00 for a fuel charge even though I filled the tank of the vehicle to EXACTLY where it was when I picked the truck up. Drove the truck 26 miles total and put $15 in fuel.
JUSTIN HI did two trailer drop offs - one on a sunday - not open, easy to drop and leave the trailer and check out online. Second time I came during what should have been open hours on a saturday. They were not open. I did the same drop off process online. That's no problem, but having the thing open when the hours say it is open is important.
SARAH BDropped off after hours. No problem.
TRENT BMy drop off location was 40 minutes away, to far. There was a U-Haul location 5 minutes away.
Barry CDropped off after hours so no personnel was contacted.
LYMAN W