The lady at greenwood storage where we rented the uhaul was amazing, so kind and patient.
HEATHER P
Customer Reviews for Greenwood Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The dropoff location was closed so there were no personnel to help, but after I was able to figure out how to drop off using online service that wasn't much of a problem.
JENNIFER SAs far as the location and how the truck look,It was fine, But when it came to giving quotes and where to pick up that was a mess not only that I got charged more than I was quoted. Very Disappointed
Janet CI stopped in at 4:30pm on a Thursday to return a one-way truck and this was the designated drop-off. Unfortunately the owner was not there and her son was highly intoxicated. However, the son called the owner so I was able to speak to her and confirm drop-off. I later received my receipt and everything was documented correctly. If possible, I would recommend a different drop-off location to friends for professionalism and safety reasons.
Jessie BThe trucks alignment was really bad, made the truck hard to drive.
Dustin AThe ABS light came on while driving which cancels the cruise control. It went off and then came on again while driving and when I returned the truck, the light was off. Other than that, the truck was good. Gas milage was about what I expected from prior rentals.
Tor NTruck dirty inside and out. No cell service to accurately complete online drop off and gas charged after filing to 3/4 full before return
Jessica HLast at location had a lot of trouble getting me set up, she tried for 45 minutes and then said just leave Ill figured it out later, I never signed paperwork, got the miles or fuel level of the truck, sent me on my way and texted me a few hours later stating I needed to use the app to return it the next day or I would be charged for two extra days. Then charged me $1.09 a mile for in town even though the one in my town decided to be closed for the day and had to drive 15 plus miles each way to get and return. Terrible experience.
Michael MDespite the friendliness and service the U-haul associate provided at this location, it seems she had difficulty operating her technological equipment (i.e. computer, tablet). Some of it seemed to be operator error, but mostly it seemed to be an issue with internet connectivity and WIFI strength. Not sure if this is something that can be improved by simple providing better internet connection service, but that would be my suggestion as to improve the overall wait time for services to get completed.
Patrick R