The staff at the location was helpful and kind. The rental was not a good experience- the lock box wouldnt open to get the key for the truck as it was frozen. We finally got the key out then I got the truck home and couldn't get the door open as it was frozen shut. Finally got the door open . Then couldn''t get the door to shut! The cables on the door were off the track and then busted off the connection. The door was then extremely difficult to open or close. Very unsafe! This is why we called roadside assistance which did not show up! This made it extremely difficult to complete our project. Very unsatisfied! The staff at the location was able to secure a $50 credit towards the rental, which I appreciate but after all this, I don't feel that I should have been charged for the vehicle.
JOSEPH P
Customer Reviews for Griffin Storage Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent facility and friendly and helpful staff
brian h | Overall Experience