Customer did not leave a comment.JACOB S.
Customer Reviews for Griffith Industries Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dislike mandatory online rental system. Prefer in-person and telephone. Your procedure is horrible for those not computer savvy, like the older generation, ME, and for those with no credit card. Prefer your old way.Elaine B.
Customer did not leave a comment.Autumn F.
Best UHaul experience ever!!!!Pat R.
This was a difficult process. Our original rental pick was scheduled for 3:00 Friday but no trucks were available. We couldn't pick up until Saturday at 10:00 so we rearranged our schedule to accommodate Uhaul. The price increased for some untold reason and t e drop off location did as well. During the move I received a call from uhaul letting me know my truck would be available for pickup Monday?!? I was literally unloading the truck when I received the call. Bottom line: I was able to get my daughter moved latter than expected spent more money than originally told, encountered a â€œwho's on firstâ€ attitude from everyone! Everyone one was pleasant but nobody owed the issue. I'm sure I'll not get any kind of refund for the over charge but what the what?Barry W.
we felt we were over charged for the miles or something bc there was no way we went 58 milesDustin C.
Nothing, Pat was a wonderful representative for yiur company. Very explanatory about charges, and times.Elaine B.
The place was not opened at the time suppose to be. The connection from the store clerk to get the rental was irritating, because she was tired and didn't know how to contact owners to get the rental. After an hour of waiting I finally got someone to come help. Returning the rental was another bad experience. I couldn't get pass the odometer reading which was showing correct mileage but kept saying mileage was least than started with. I called the number no answer, also called customer service, but still couldn't get any help trying to return this rental. I was told I need to contact the office on Monday. I text a message to the owner explaining what was going on and no response. After h45 minutes of trying to return this rental I just finally took pictures of everything drop keys in drop boxes and left. I pray I never have to use this company again.SONJA T.
Customer did not leave a comment.John A.
Customer service was second to none standard-setting experience to say the least I've worked in retail for 30 years and this associate of you all should be accommodated for exceptional service going above and beyond any standards previously achieved.chris B.
Customer did not leave a comment.NANCY R.
Customer did not leave a comment.Richard O.
Customer did not leave a comment.John C.
truck was nice and perform well . it was one of the new fordsRon G.
Very attentive friendlyWilliam B.
I believe the roof had leaked as there water on the floor as well as the "mom's attic". I had to put down blankets so my things wouldn't get wet.Denise H.
I left the safety pin on the door handle that belongs to Joe. Thank you guys.Zachary S.