Customer Reviews for Grind Mode Arco
(U-Haul Neighborhood Dealer)

260 reviews

2901 N Rancho Dr   Las Vegas, NV 89130

(702) 800-4609

Location Hours

  • Mon: 8 am - 7 pm
  • Tue-Fri: 8 am - 6 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 2 pm

Services at this Location:

Contact Us

(702) 800-4609

2901 N Rancho Dr
Las Vegas, NV 89130

Services at this Location:

Location Hours

  • Mon: 8 am - 7 pm
  • Tue-Fri: 8 am - 6 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ILENE S. 
Rating:
5.0

great customer service from all the employees and the manager.

Alberto P. 
Rating:
5.0

They really worked with me.

EDDIE W. 
Rating:
5.0

Tony at the arco station/owner was such a great person. Over top help. Uhaul should be happy to have a place like that. Thank Tony in Las Vegas off Rancho.

Frank M. 
Rating:
2.0

The truck was dirty and they didn't give me the dolly I paid for

Jasmine M. 
Rating:
5.0

I had the best experience at this location. Tony is the nicest man I've met in a while. He was so helpful and took good care of me and my family for this out of town move. Thanks again Tony!

miralla V. 
Rating:
4.0

The truck needs to have the front wheel aligned with the steering wheel as it was difficult to maneuver the steering wheel when driving…..

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Judy R. 
Rating:
5.0

Nice thanks

LESLIE P. 
Rating:
3.0

When first arrive looking to rent truck the lady in store at am pm were truck was the lady was deceptive when asked was there any truck for rent she told me No it wasn't come to find out it was after I drove a mile up the road to the other U-Haul on Jones and rancho they actually told me it was for rent so I drove back to the store and the lady told me the people just called at 8:30 and cancel she lied to me.bad business.

Vikki B. 
Rating:
3.0

I did online order I didn't receive truck that was issued online, was given a different truck. When I turn truck in online I was being charged 82.00 for extra gas I was given a truck with just nearly half a tank of gas so of course I wasn't going to pay for a full tank so I couldn't do online return

Tanya W. 
Rating:
5.0

Customer did not leave a comment.

MARLON B. 
Rating:
5.0

Tony & Manu were great! they answered all of our questions & helped with whatever needed to be done & got us out of there & back to moving as quickly as possible...i'm definitely going there again the next time i need a U-Haul!!!

Brian C. 
Rating:
5.0

Customer did not leave a comment.

BRENDA R. 
Rating:
2.0

Move to a different location;this Arco is far too busy to focus on providing quality service to UHaul customers. I felt VERY uncomfortable having dealers taking a picture/scanning my DL on their personal phones

Marilyn M. 
Rating:
4.0

Convenient location, friendly staff. Will use this location for rental again.

Kristen D. 
Rating:
4.0

Very friendly staff. Vehicle pick up process was smooth and easy.

Kristen D. 
Rating:
5.0

Carla was a true pleasure to deal with!! Truck had a odor to it but did what I needed.

Torsten R. 
Rating:
5.0

Stop dictacting how long a uhaul should be rented for. If I want a uhaul to move to Vegas in a day I expect equal charges to a day not an algorithm that decides how long it should take me to move

Steven R. 
Rating:
3.0

The truck smelled like something died in it. It was a horrendous smell for the travel.

Andrew S. 
Rating:
5.0

Very kind and hard working employees. Girl who helped me was awesome!

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Bobby Eddie N. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

OSCAR A. 
Rating:
5.0

Very nice service y helpful workers

Nohemi G. 
Rating:
4.0

Customer did not leave a comment.

ALLEN M. 
Rating:
5.0

The owner was great knowledgeable will definitely come back

ELIZABETH C. 
Rating:
5.0

I didn't have a reservation but the young lady helped me with getting a rental. She was very polite and new her job. Would definitely recommend this location.

Sherry B. 
Rating:
5.0

Customer did not leave a comment.

FELICIA MARNA H. 
Rating:
5.0

The pretty woman that helped me was awesome! She multitasked while assisting other customers and was very professional. She deserves a raise and definitely an asset to the company!

RAPHAEL KRISTIAN G. 
Rating:
5.0

Customer did not leave a comment.

FELICIA MARNA H. 
Rating:
5.0

The trucks should be topped off with fuel upon rental return and the initial rental. I shouldn't have to top it off just to start my trek. The manager, Preet, was wonderful at guiding us thru the couple of changes that I needed to make from my initial online reservation. Great customer service!

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

BRENDA JOYCE R. 
Rating:
4.0

Very stress-free experience. Staff knowledgeable and courteous. Would definitely use again.

CYNTHIA ANN B. 
Rating:
5.0

This was my THIRD location. My reservation kept getting moved due to lack of trucks I almost used a different truck rental. Over 20 miles of driving trying to find a truck. This location came through and I was very pleased with that.

DANIEL W. 
Rating:
5.0

Quick n easy drop off

michelle B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD DALE J. 
Rating:
5.0

Customer did not leave a comment.

SHARON KAYE B. 
Rating:
4.0

Na

RODNEY B. 
Rating:
3.0

Truck was not washed and was dirty, still had trash in cab and last customers belongings. The outside of the truck was dirty and the windshield on the inside was dirty. The truck box was covered in dirt.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

ERENST V. 
Rating:
1.0

Manager blew up my phone because I had to do the hookup and the pictures the clerk took I hadn't closed the latch yet. But I had it done before I left the property... Lack of customer service is a big deal to me. I do your job and you bug me about it, there's an issue.

David T. 
Rating:
4.0

Customer did not leave a comment.

ARMANDO S. 
Rating:
5.0

Customer did not leave a comment.

JAMES ANTHONY AR J. 
Rating:
1.0

Horrible location. Truck was filthy inside. Mud, grime, and grit were everywhere… I had to clean and disinfect the interior before I was willing to drive it.

KURT DEVIN H. 
Rating:
5.0

Employee Preet provided excellent service (A++). Highly recommended.

GRANT STEVEN L. 
Rating:
5.0

Fantastic from start to finish

PATRICK FRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

The employees at this location was friendly and helpful. No complaints

SHAWNDRA RENEE J. 
Rating:
5.0

One total bill with all charges

Tyler P. 
Rating:
5.0

Customer did not leave a comment.

TABITHA SHALISHA H. 
Rating:
5.0

Service was excellent. The lady that assisted me was phenomenal and very friendly. Everyone was very friendly and helpful. i would use them again and recommend to a friends.

GALE F. 
Rating:
1.0

I got no notification that the pickup location had been changed by the Bonanza Road location. Even though they had the exact equipment sitting there. Waited a VERY long time while the guy in the gas station stopped what he was doing for me and took care of anyone and everyone else, while his coworkers had snacks. There were about 7 interruptions. Then there was no-one to hook up the trailer. I'm a senior citizen and I've never had to hook up my own trailer. Ugh!

Peter M. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
4.0

Customer did not leave a comment.

SHAWN P. 
Rating:
2.0

Attendant did not know protocol. Took too long for mobile check in.

Jazzmine B. 
Rating:
1.0

The truck was filthy in the front and back. They don't clean the trucks. Cigarette buts in ashtray. I will never rent from this location again.

ROCHELLE C. 
Rating:
5.0

Very friendly and easy to get on my way

JORDAN TAYLOR C. 
Rating:
3.0

My reservation was for pick up at 5pm, never received email or call of verification or location not at preferred location. Went to preferred location and was informed needed to go to another site and other site closed early and did not notify me. The closed at 5. Unable to pick up tow dolly and had ti get next day and leave late

Harold D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Nice service..thank you

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY N. 
Rating:
5.0

Clean the inside of the truck, The seat had dirt spot and it was cat hair all over the seat.

LILLIAN RUTH T. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN M. 
Rating:
3.0

Customer did not leave a comment.

LUIS D. 
Rating:
3.0

The drop off was quite different! The location...The manager made me feel comfortable , and he was extremely helpful. The place was a bit URBAN so someone that's never been expose to that form of "Life Style" would have felt awkward or scared even

DERRICK ALLEN F. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Great service and communication

KRYSTEEN FRANCES S. 
Rating:
4.0

Customer did not leave a comment.

Sue W. 
Rating:
5.0

Customer did not leave a comment.

Maurice K. 
Rating:
2.0

I was forced to pay extra for safe move protection after I had already declined it. After I signed the paper already the employee still proceeded to add it on and therefore making me pay for something that wasn't necessary.

ALOYSIUS M. 
Rating:
5.0

Customer did not leave a comment.

GLORIA F. 
Rating:
4.0

Customer did not leave a comment.

MARIE YVETTE V. 
Rating:
5.0

Tony is beyond awesome! He is o e of the most nice and helpful person ever.

Brenda R. 
Rating:
5.0

My original reservation was for a 7am, mobile, 24/7, pick up at the location on Craig. Not until I got there to pick up the truck was I notified it would be hand delivery at 9am. With movers arriving at 7:30 that was not going to work. I called the contact number and spoke with Yvonne. Yvonne is great! Great attitude and she understood the need for an early start with temps hitting 105' and higher in NV. Yvonne was able to find a location, opening at 8am for pick up. She also arranged a 17' ft truck for the price as of the 10' I had reserved. When I got to the gas station I met with Miguel. Miguel is on top of his game. He was friendly, fast, and knowledgeable of the pick up process. He made a frustrating situation much more manageable. The drop-off process was just as simple. I have had experiences with U-haul storage associates, truck pick up & drop off, and customer service that were off putting. Yvonne and Miguel are great examples of customer service and I very much appreciated them on Sunday.

DENISE GUADALUPE M. 
Rating:
3.0

Customer did not leave a comment.

SHARDE LATRICE W. 
Rating:
5.0

I was helped by Diana at this location. She did an awesome job. Last minute she was able to upgrade my Uhaul to a 15' and get me all my required moving blankets/furniture pads. Everybody at the location was extremely helpful and friendly, and the Uhaul was in great condition. We had a very good move across the country.

ERIC BRENDAN D. 
Rating:
4.0

More room to park

WILLIS JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

SHARDE LATRICE W. 
Rating:
5.0

Customer did not leave a comment.

JESUS V. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Wonderful and Friendly People and Excellent service

DANIEL B. 
Rating:
4.0

I believe I spoke to Carla. She was very friendly & helpful.

Laurie V. 
Rating:
1.0

Brake lights or turning signals didn't work after the owner of the store verified. Got pulled over, was given the wrong trailer and horrible customer service. Also charged a different price for the trailer.

LISAJO MARIE Q. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

The customer service was Wonderful because they took the time to see how they could rent me a truck without a reservation and they already had a booked schedule

REGINA CHRISTINA H. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO ALFREDO L. 
Rating:
5.0

Drop off was quick and easy. I did mention to the gentleman that took care of us about the leak and damaged items

tanya M. 
Rating:
4.0

I think they did a great job. Very helpful and friendly!

Jeannette M. 
Rating:
3.0

The lady tried to tell me I needed to put $10 in gas after only going 14miles like I'm dumb. She spoke to me upon return of uhaul disrespectfully to say the least. When first arrived she was semi nice until she found I was Puerto Rican & suddenly she had an attitude! At my age I do not comprehend the Latin & Hispanic live/hate crap and it should not follow to your job! Grow up we are all humans on this planet!

MICHELLE DANEAN T. 
Rating:
5.0

Very convenient!!! Easy to use the service!!!

THOMAS LEONARD F. 
Rating:
5.0

Customer did not leave a comment.

CORNEISHA H. 
Rating:
5.0

Appreciated to grateful

CHERILU G. 
Rating:
5.0

the staff were helpful and nice

Sylvester R. 
Rating:
5.0

Grind Mode Arco is the BEST PLACE TO RENT A U-HAUL !!! I rent regularly, I absolutely dread renting from a corporate location, the people are A Typical..don't care about customer's time needs or concerns.... Grind Mode has a limited supply of equipment...but they got the RITE equipment, and the rite ATTITUDE -Customer is first priority !!! The family that runs Grind mode @2901 n. Rancho is the only reason I don't buy a trailer outrite.......they make it a simple pleasure to rent instead... G.Carragher

George C. 
Rating:
2.0

Faster internet and maybe better communication between employees.

SUNNI PERII B. 
Rating:
2.0

First time ever rent from U Haul and I had a worst experience. I reserved 16 ft. Truck and a tow dolly, when pick up date they said sorry but we only have a 20ft.Truck we upgrade you,, I didn't want a bigger truck! Then I ask for my tow dolly and again sorry we don't have one you have to go pick up 14 miles away, then when I got at the pick up place the said they didn't have a tow dolly they had only a tow trailer,,, I didn't want a tow trailer! And in top of all this they made me pay 257.00 more for the trailer which I had reserved and made the agreement of total charges for truck and tow dolly for 2057.00 total !! Why did they made me pay for the trailer again !!??? The agreement was truck and tow dolly 2057.00 at pick up date !! The owner of the am.pm. gas station said that he had email the U Haul company to refund me the 257.00 at drop off location. I spoke to the manager in San Antonio, Tx. location and all I got was the same words (it's not out problem. I'm asking for my 257.00 refund back that I was promised by the AM. PM. Service station owner on Rancho Rd. Las Vegas Nv. Please reply? Ricardo Lopez;

RICARDO L. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Nothing

Gary T. 
No reviews have been submitted for this location.

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