Customer Reviews for Gro Community
(U-Haul Neighborhood Dealer)

Rating:

3.0

Everything went well and I am satisfied with the service I received.

Rating:

4.0

no problems encountered. good staff excellent service!

Rating:

1.0

Shut this location down for double billing me for a rental.

Rating:

3.0

The van had a previous accident and the front bumper was hanging off. It was hard to get the key out of the lockbox.

Rating:

3.0

Due to the fact the office ppl was not there

Rating:

5.0

Everything was wonderful!

Rating:

1.0

Not cheat people out of their hard earned money it’s the holidays and you’re ruining it for me and my family 👎🏾

Rating:

1.0

I was over charged and was not reimbursed for the gas I put in the rental

Rating:

1.0

Picked of vehicle took 30 min to do paper work, that I had already did on line ,truck smelled just like a dog and cat had urinated all over it, the tire pressure light was on , I called to complain and let them.know I couldn't load pictures to site it wasn't working I told them what the mileage was then I get a 200 bill for a 19.95 truck unprofessional on so many levels....

Rating:

4.0

Tell where drop off box is.

Rating:

5.0

N/A

Rating:

5.0

Parking of rental vehicles spaces is limited, allowing customers to park in the vacant lot next door, is priceless. The service there was impeccable.

Rating:

3.0

Time Management

Rating:

5.0

Everything was great service 💯 highly recommend this location 👍🏿

Rating:

5.0

Y’all need Dollie’s in the back of those trucks we pay for that when we sign up but don’t worry I’m the type to sue for my rights as a consumer so I will be seeking litigation simply because we being ripped off!

Rating:

2.0

I was very displeased that interior was never clean down. It smelled deplorable. It’s literally smell like dirty body and stink with cigarettes to be very clear. It smell like a dirty, butt deplorable, embarrassing. I had to leave, take the windows down and have the AC on which the AC was not the best. I have extremely sensitive skin a very clean person, and I was just totally gasped. Did at what I was smelling and seeing can’t believe this was U-Haul company displaying in such a way. I was not happy about that at all and then the trailer itself was filthy was never cleaned out seem like hasn’t been cleaned out for quite some time. No I would never go back to that location ever again I am not a Chicago and I miss of North suburban girls. I grew up here in Chicago in Maple Park And the reason why I went to that location was because that truck was available for the date that I needed. Other than that I would’ve never went there and after this experience, I would never call again .I am very disappointed in the people that run that location thumbs down big time .

Rating:

2.0

Moving accessories (furniture dolly, appliance dolly, etc) should be available for every rental.

Rating:

1.0

The person who is point of contact needs to work on his customer service and communication skills

Rating:

5.0

This was my first time using this U-Haul Service Center for a truck rental. My experience from making the reservation online to engaging with the staff at this service center from beginning to end was exceptional. I arrived earlier than my reservation time. Nonetheless, the customer service representative (Koran) processed my truck rental immediately. He throughly explained the contract and all the details associated with my truck rental. After handing me the keys, he thanked me for using their service center. For my benefit, he recommended that I park my car in their lot to safeguard it from potential damage that could be caused while being parked on the street. When I returned the truck rental, I was greeted by the same customer service representative (Koran). He expeditiously processed the return, thanked me for using their service, and wished me a good rest of my day. Koran, thank you for ensuring that I had a seamless truck rental experience! If you’re in need of a U-Haul truck rental, I highly recommend that you give Gro Community the opportunity to serve you.

Rating:

1.0

Make sure the service rep and customer review the truck together. The truck I received wasn't dirty but it wasn’t clean. It looked used, there were crumbs in the side door and disheveled equipment in the cabin. The starting mileage does not add up from my pictures and there records.

Rating:

5.0

A faster way to fill out the information to reserve a truck

Rating:

3.0

dollies are needed don't tell the customers you have it and they get there and no dollies I'm a 65 years old and bruised up because we did not have a dolly I would have arranged to have more help if I had known

Rating:

5.0

Everything was good

Rating:

1.0

Customer service was VERY HORRIBLE I had an appointment for 9am didn’t get the vehicle till 10am so I paid for 4hrs and only had it for 3 hrs

Rating:

5.0

Very professional and hassle free location.

Rating:

5.0

The representative Portia had EXCELLENT customer service! It was a smooth checkin and checkout process. I will definitely recommend them to anybody that need uhaul services.

Rating:

1.0

Make sure the vehicle is clean and make sure the gas is where it’s supposed to be