The Uhaul was dirty and did not contain the equipment I requested in my order, mainly the moving blankets and 2 dollies. I was sent to this location because the truck I had reserved had not been returned to another location the night before. Very disappointed with my experience with Uhaul.LAURA R.
Customer Reviews for Grones Wrecker Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Pedro V.
Customer did not leave a comment.yitzahok G.
Make sure truck is road worthy for a long driveMatt W.
We had our pickup location changed last minute to a location 20 miles away. The representative Had no idea of the drop off location for us, and also told us the blankets we ordered were ours to keep. At drop off location we were charged $80 dollars for blankets that were not in truck. Why would the rep at pick up tell us the blankets were ours to keep ? We will never use U haul again. Very disappointing experience ðŸ˜©Brian M.
What a great experience with this business. Grones was the only one in the area that was able to accommodate our early rental need. Very pleasant gentleman, at office sorry I forgot his name. I will recommend Grones to any one that needs service. Thank you.Marita H.
Customer did not leave a comment.darren M.
Customer did not leave a comment.Gregory G.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.nahir R.
Customer did not leave a comment.David U.
Customer did not leave a comment.PAT F.
Supply a ball joint receiver. Have equipment ready it needed fixing to put on the road. However the people were amazing!Yechezkel W.
The woman that checked me in was very nice. She was a pleasure to deal with. The location was easy to find.Carl C.
Also very good and convenient...definitely will recommend!YVETTE S.
Customer did not leave a comment.Carmen R.
Great location. My experience with usual this time around makes me start looking into other services. One of your traffic people was rude, I travel 44 miles to get a truck that wasn there. Yes I'll get $50 back but I didn't have it in time to get an uber to go 27 miles out the way to finally get a truck. I lost most of my man power. Blood pressure was high, had a bad headache, my 70 something year old mother was trying to help. It was not a good experience at all.Donna W.
Customer did not leave a comment.STRONGMILE M.
Customer did not leave a comment.Samantha S.
Customer did not leave a comment.Chaim H.
Very friendly staff. Easy process.Lauren M.
Customer did not leave a comment.Yaridia R.
Customer did not leave a comment.Wayne K.
Windshield wipers needed to be replaced. Could barely see driving on the Parkway.Jeffrey S.
did not have the pads, dolly or furniture dolly. sent me to a different location to get those. argued with me about running my card despite already reserving and paying online. took around 25 minutes which is 20 longer than it should have.Matthew M.
This facility is filthy and the people are nasty. This location does not help Haul to gain good reputation.Susana B.
This is a contract location, and they act like it; disorganized, not helpful, didn't know the UHaul software. Servicing UHaul customers clearly their lowest priority.GEORGE D.
The order I made called for 2 sets of blankets and no dolly. I was billed for 1 dolly and 1 set of blankets. I did notice the variance until drop-off. Although the lack of dolly and the extra set of blankets were accepted I think I was over-charged b a few dollars.LeRoy B.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.JENNIFER C.
Customer did not leave a comment.immo Z.
Customer did not leave a comment.DEIRDRE A.
Customer did not leave a comment.charles H.
Very courteous. Thank you.Donald O.
Customer did not leave a comment.Yaakov R.
Customer did not leave a comment.max C.
The staff were very helpful but the U-Haul computer system was not working well and slowed the process.Helen O.
Customer did not leave a comment.Zalman M.
Great experience at Grones, first time renting a truck for my first time moving into my own place and they made the process easy.Chanya T.
The location has a lot of experience and customer service. This made up for the fact that the U Haul computer system "upgrade" left me without an order in the system, that was still being resolved by U Haul this morning. And U Haul was argumentative and not service oriented when we spoke, Grones = excellent, U Haul = learn to listen to your customer before you speak.Jack M.
Customer did not leave a comment.katia C.
Customer did not leave a comment.Mihir P.
Customer did not leave a comment.PAUL D.
Customer did not leave a comment.erik K.
I pick up the truck at Grones Wrecker Service on May 30th and asked if I could return it at my destination. in Neptune NJ 15 miles away. I was told YES. I used the truck for about four hours at most and returned it. The next day I got a call and told that I had to return it to the original location or I would be charged over $200. if they return it. P.S. I wasted a whole day driving back to Neptune N,J. to transfer the truck back to Grones.. I will use BUGET next time.richard R.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Dianne L.
quicker serviceSTEVEN M.
Customer did not leave a comment.yehuda G.
Staff was friendly and my Experience was excellentadrian S.
Customer did not leave a comment.ABRAHAM C.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.DOUGLAS R.
Customer did not leave a comment.CUS R.
It's not a U-Haul only spot but the woman (I can't remember her name) was very thorough and helpful. Hand holding all the time!frank B.
Customer did not leave a comment.Joan P.
This was our 2nd rental from Grones wrecking service and if every needed again would definitely use them. The kind and courteous service was a breath of fresh air and I would highly recommend them to other peopleCHESTER S.
Had some difficulties obtaining a vehicle from another U-Haul vendor but they put me in touch with Grones who had the vehicle I was looking for. With that the agent at Grones threw in a package of blankets for free.Richard D.
Great and friendly customer serviceMotty Z.
Customer did not leave a comment.Colleen K.
Customer did not leave a comment.John S.
Customer did not leave a comment.winston P.
Customer did not leave a comment.RENEE H.
Grones was amazing, easy in and out, we went to UHaul on Rt 9 first and were told they had no available trucks that Rt 37 did and called to reserve one for us however when we got there they said they didnt, the guy took forever checking and before he was dont my son had already found Grones had one and we went there, from now on thats where we will be going!LISA R.
Nothing : Everything was great.STANLEY H.
rent at your place on rt 9 on monday the 15th for pick up on the 18th when i showed up told to go to Grones the staff was great your system a mess didnt tack my credit card computer mess up why didnt i get told to go to Grones in the first place 2 trips grones staff great syster a mess have to think if i want to rent u haul again you want to talk call me 908 415 1018 EDEd S.
Great guys! Very helpful. Would absolutely use them again!james M.
Customer did not leave a comment.Tanya K.
Customer did not leave a comment.Peter D.
You can keep my reservation at the requested location. Or at least me know when you decide to change it by yourself.Edward K.
Customer did not leave a comment.Dominic F.
Nice customer service Great people.Tony L.
Great people and nice equipment.Stefan N.
Customer did not leave a comment.David N.
Customer did not leave a comment.Raymond P.
Customer did not leave a comment.Emil L.
Nothing needs to be improved. Great customer service.Lisa W.
Customer did not leave a comment.Emil L.
Customer did not leave a comment.VINCENT C.
Customer did not leave a comment.WAYNE B.
Customer did not leave a comment.Mark S.
everybody was very friendlyTIM W.
Great customer service....really nice people there.Bruce M.
they where very nice and helpfulCharles M.
Customer did not leave a comment.Ron Y.
Very fast service in amd out in 5minJacob Y.
very nice folkslori N.
Truck roof leaked quite a bit.Leah W.
Staff was very friendly and made experience easy and pleasurable.MARCIA G.
Customer did not leave a comment.steve M.
Customer did not leave a comment.jim Z.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.ROSHED E.
They gave me and old truck. TransmisiÃ³n was banging, engine smoke, slow down going up hill to 35 miles. No good.juan a G.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.DON M.
Customer did not leave a comment.SONJA E.
Customer did not leave a comment.Gilda R.
Customer did not leave a comment.John R.