Customer Reviews for Grooms Brothers Tire Service
(U-Haul Neighborhood Dealer)

Rating:

5.0

William was very helpful and the truck was very clean! ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Nothing service was great.

Rating:

5.0

Just keep up the good work

Rating:

5.0

I had 7 hours on the road in 95 degree temps without AC!!!!! Customer service was awful! I’ll be calling with my complaint tomorrow! William Grooms and this location is beyond wonderful! This is nothing on him and his business, it’s strictly the UHaul truck!

Rating:

1.0

Vehicle had a flat when I was checking it before leaving the lot, they put a plug in it. Gas was also incorrect, said 1/2 a tank and was 3/8, the business said he was aware of the difference and the previous renter returned it short, he gave me $20.00 in cash to cover the difference. Very unprofessional.

Rating:

5.0

Excellent

Rating:

3.0

Faster pace reservations always first priority more than one worker

Rating:

5.0

Nothing!

Rating:

5.0

Don't need to improve anything I will always keep using u haul

Rating:

5.0

The service was very good, don't do anything just keep the person that was behind the counter smiling and taking good care of the customers.And thanks For Your Service.

Rating:

4.0

Easy rental with no issues.

Rating:

4.0

There was a place closer but I took to McColl any way

Rating:

5.0

Everything was great.

Rating:

5.0

William was willing to work with me on a couple of issues and I really appreciated it.

Rating:

5.0

Thanks 🙏🏾 for u all Service it was nice doing business with you all in the grooms brothers was very friendly and it was nice doing business with them as well thanks again for using u all services may god you all always 😇

Rating:

5.0

Same as above

Rating:

2.0

Steering was very loose on this truck and interior was not cleaned recently- truck was dirty. Place up pick up messed up the contract and made things a little uneasy the next day.

Rating:

3.0

N/A

Rating:

5.0

Really enjoy using the uhaul and now my daughter is thinking about using one for her moving thank u guys keep up the good work super nice

Rating:

5.0

Nothing really they were friendly and very helpful.

Rating:

4.0

NA

Rating:

2.0

Don't send the customer 40 miles out of the way to make some extra money

Rating:

5.0

Only thing i think i could think of is haveing more trucks around maybe another location or just a few more trucks at that location, every thing was great but i just did get a truck. Enyway not that important i guess just something to help with the next guy

Rating:

5.0

I know the return location personally but I was scheduled to turn the truck in Bennettsville sc. And I did.

Rating:

1.0

The Bennettsville South Carolina location on 505 Cheraw St. was very rude and unprofessional. I lost time and money dealing with this site location. This location had the truck I needed but because they move the truck in the computer to another location he refused to do a rental contact with me. So I had to drive miles away to another location (McColl, SC) to get a rental contact, just to come back and get the truck from the Bennettsville location. I asked for an appliance dolly neither location had one! After I completed my moving process, I had to drive the truck back to (McColl, SC) basically doing their jobs for them.

Rating:

5.0

Computer system was a little slow

Rating:

5.0

Everything was very smooth and easy going.

Rating:

1.0

Everyone in the store was smoking. I was charged an additional 30 some dollars on top of my prepaid contract and was shorted on my blankets. Pick up location was changed on route to location. Should not have to gas up as soon as you pick up. Contacted U Haul before the move by phone, chat, and email and never received any response or human contact even after waiting 10 minutes on hold on telephone. Worst customer service experience ever.

Rating:

4.0

This location was not open at the time I return the U-Haul tried to contact them by phone on the next business day but was unsuccessful

Rating:

5.0

Great service and great experience

Rating:

3.0

Two comments on this location. 1. Clean and inviting. I don't know if that is for the inside of the building or not as I returned the vehicle after hours. But the two entrances/exits to this location have huge holes in the gravel/dirt that make it unappealing to want to drive your own vehicle in. They pretty much could not be avoided and with a newer nicer vehicle, I would not want to drive into their lot. JM

Rating:

5.0

This was my desired location but they did not have the size trailer I needed. Instead of Uhaul moving the trailer to this location, I had to deal with pick up location.

Rating:

2.0

I prepaid my reservation and got a discount for taking the truck back to a different location. When I arrived to pick up my truck, the location told me I owed more money and kept quoting me a much different rental rate. I showed them the email I received from U-Haul but they said they didn't control the pricing. A district manager was called and after several phone calls he finally had to cancel my reservation and make a new one to get my on the road. The process that was supposed to cut my wait in half ended up taking close to an hour! It was a very poor experience and makes me think twice before renting from U-Haul again. I don't understand why booking online and showing that I was prepaid wasn't enough to let me go. The rest could have been handled behind the scenes and not taken up the little time I had that day to get my move complete.

Rating:

5.0

Wonderful experience

Rating:

5.0

Grooms Ower is wonderful and so helpful with different problems I have had in past rented from him before

Rating:

5.0

nothing

Rating:

3.0

They were both friendly, efficient and helpful with the order processing and the trailer hookup.

Rating:

3.0

inside office was dirty but the gentleman who helped us was nice and got us on our way.

Rating:

3.0

More convenient locations for pickup and dropoff. Had to drive 15 miles for pickup.

Rating:

2.0

After we signed the paperwork my husband got in the truck and realized that we had signed for a full tank of gas. There was only 3/4 or less in the tank. When I questioned Mr. Grooms, he said that the previous user of the truck hadn't filled it up. He handed us $20 out of his pocket to make up for it. We found the receipt from the last truck renter. They returned the tank 3/4 full because that was how much was in the tank. For most of the time that we were filling out the paperwork, Mr. Grooms was on the phone. I really didn't have a good feeling about this place.

Rating:

5.0

To have the truck clean for the next customer. The box part of the truck wasn't swept out, had cardboard left and hangers. The light inside the box area didn't work.

Rating:

5.0

Everything was great,, no complaints. Customer service was excellent and everything took very little time. thank you to Grooms!!

Rating:

2.0

Truck was dirty inside the cab and bed area. We had to clean it out before we could even use it. Gas on less than a quarter of a tank when we picked it up.

Rating:

5.0

Completed the paperwork in a timely manner and the staff demonstrated a very friendly and courteous disposition.

Rating:

2.0

I was overcharged and they asked me to initial the truck check off without even looking at the truck. Cab was nasty dirty

Rating:

5.0

Although this location was very helpful it was a total of 22 miles farther than the 3 other locations located in my hometown. This added extra mileage that I was not anticipating and made us go over our limit of alloted miles and as a consequence additional charges were billed to us.