Pick up and drop off on app was very hard it took me about 1 hr to be able to pick up and I had to be on the phone with someone to help me
NOHELLIA C
Customer Reviews for Grove City Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better customer service. To do the paper work on site not over the phone. Very sketchy.
Papa TThey need more help. One person has a problem handling every thing.
DAVID KWorst uhaul location I’ve ever used. Got double charged and things were added and taken off that I didn’t not ask for. Had to contact support 6 times about the wrong charges and that they didn’t mark my trailer as returned until 2 days after I dropped it off and then charged me a $15 cleaning fee, but I have photos to prove it was completely cleaned when dropped off. This should absolutely not be an acceptable uhaul dealer.
Taylor CGreat team
Tim VYour 24/7 was useless!
DONALD WThe guy who checked the trailer out to me was useless. I didn’t know how to hook up the trailer hitch to my 2” ball. He didn’t have a clue and won’t even try to help me. I was almost two hours getting it going. Finally talked to customer service and figured it out. It was a very frustrating event. Your company should look into that location in Grove City. They are giving you a bad name!!!!
William CDo not go to this location or use u-haul!!!!! This was my first time ever picking up a truck and using u-haul in general, thought it would be easy since I made a reservation online for self service pick up and it was a nightmare. I had to call customer service 3 separate times and after 45 minutes of going back and fourth with the unhelpful worker and customer service I finally got the keys. U-Haul kept telling me one thing and the worker was telling me other things. DO NOT GO HERE!!!!!
Christina EThis place is a joke !! No help what so ever got there for pick up and they just said its out back go get it no walk around didnt make sure the lights worked nothing . Then on returning the trailer I put it back in the same spot but there was a hassle there as well so much that he said he was not going to return the trailer if i didn't hook it back up an move it . What a joke never going back to this place again for gas or anything
gary fLeft rear lights did not work on the trailer. There was no assistance with hooking up or unhooking the trailer. Customer service was horrible!!
David RDropped off a uhaul here and absolutely do not recommend using this location. They were completely unhelpful, the area they have you put the trailer is on a slant so as soon as you unhook it, the trailer rolls toward you vehicle and there are no blocks to put infront of the wheels to stop it. I needed help lifting the trailer off the hitch and they just said sorry thats your job and we wont help you. I was by myself dropping off the trailer, i should have just left and taken the trailer to a different location.
Emily I