I was told to pick my truck up from this location because someone from U-Haul called me and told me the original location I booked my truck with was closing early. I had to go to that original location to load a u-box container and they told me they didn’t close early. Was giving no explanation why I had to switch as they had plenty of trucks in their lot. When I got the truck it was missing the dolly I reserved and when I tried to explain it in the office, the only person there barely spoke English as the people who deal with the rentals wasn’t there. Luckily I was able to get it, but I was not pleased with the whole experience.
Sam B
Customer Reviews for Guate Latino
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The problem was not the pick-up location, but misleading advertising. After 43 miles of driving, less than 4 hrs, I ended up paying $152, far cry from the 19.95 that it’s boldly printed on the trucks.
Charles WUnderstand a new location and U-Haul person who should up fixed the situation and had excellent knowledge and got me on my way
Brian C