JOSEPH ADAM V.
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Customer Reviews for Guishan Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Guishan Inc
Pauline N.
Please ensure that all vehicles are cleaned, sanitized, and functioning at optimal potential. The first vehicle (10') I received, stunk of cigarette smoke, it rattled loudly and was unbalanced. I returned it and had to take a smaller cargo vehicle which was clean and a breeze to drive but because it was smaller it resulted in me having to make multiple trips. No discount was given for this inconvenience.
BENJAMIN JUNIOR C.
Great respectful people and good service...ðŸ‘
WANDA H.
Exceptional Customer Service. Made the rental process a pleasure.
Peter J.
Truck was dirty, the lock was not working properly and the need service
BRYTONPRINCE A.
There needs to he a working number where people can call to speak with a live person
Jose S.
Great place
KAREN S C.
The customer service was great but the trucks themselves could be cleaner and in better condition. Overall, I was pleased. I would use them again.
ALIZ B.
Thank You
HOWARD M.
Make the staff do their jobs,clean the trucks etc
CLIVE M.
Very friendly staff and well kept premises.
Rashid K.
Make the online check in manditory. It makes the process faster for every one.
CHARLES B.
Had lots of customers when I picked up and dropped of that had major issues with their reservations
ELIZABETH O.
everything was smooth no other recommendations and workers are very polite
JEROMEMORAIS T.
Be sure to let the customer know your closing time. Also, don't accept another location reservation knowing you will not accommodate the customer arriving a few mins late.
Jennifer T.
This was not my original location. I went to pick up a trailer and it was not there - I should have been notified that the person before me had not returned the trailer on time. Instead it ruined my entire day of moving plans and scheduled appointments with other people. There was also not another 6x12 trailer in all of Brooklyn and I was offered no discount or help.
Abena D.
if a customer have their information online already to avoid line, you should send them back because they did not have their phone on them. it was very frustrating for you guys to tell me to leave and go get my phone, just for me to come back with my phone and was not ask about my phone. why was my phone so important when i already have everything updated online?
YVONNE ELLEN B.
Very well organized. Contact free location
SHANEE L.
Interior of the truck was dirty and had debris likely from last driver in it. In the middle of this pandemic, I expected cleanliness to be paramount.
REYNALD S.
Parking will be great
MARGARETM M.
Everything was easy accessible. Including returning the vehicle.
Norhan A.
Trash ass company. Trash experience. Trash customer service. Trash locations and dealership. I QILL NEVER USE THIS COMPANY AGAIN EVEN IF I HAVE TO CARRY THE STUFF MYSELF.
Roma L.
Excellent service . Easy pick up Friendly staff
WARIZOWOLABI K.
Everything was perfect but maybe just try to reduce the pricing a wee bit
gath E.
Express checkout for customers with confirmed reservations and checked in online.
ELAINE H.
This location had plenty of vehicles to choose from and the employees on site were extremely helpful and friendly. The gentleman who was onsite when I arrived, walked me through what I needed to do, since I was confused as I originally made my reservation through mobile access and I couldn't accomplish what the app wanted me to. The gentleman helped me out and informed me that the app process was not applicable to their location during COVID. I would suggest that UHAUL post this on their website. This gentleman made all the difference in the world to my rental experience. I would definitely rent from this location again.
MARK M.
The staff was pleasant and quick to get me check in and on my way. The interior of the vehicle was clean. The exterior of the vehicle could have done with a wash. Overall, I was very satisfied with the service.
TEDDYR B.
Hire people who take care of business ( customer)...
QUINCEY T.
Nothing, very nice, understanding staff very helpful and doesn't rush you
DILLION MARLON C.
You guys are awesome. Thanks
JULIETTE D.
Excellent service courtesy office staffs
NYREE M.
I was charged three times. This is completely unacceptable. It also says I returned the truck THREE days later. I returned my truck THE SAME DAY and took pictures for evidence. Please hire people that are going to do their jobs correctly. Thank you.
GILBERTO P.
Early opening to rent and pickup, 9:00AM is some how late. Would give better review if not for this disadvantage for the early costumers. TK.
UNELLA P.
Check vehicle thoroughly. The vehicle I received had oil on part of the floor and It was very slippery.
ROBERTO D.
Everything worked out great
MITCHELLL H.
The service is prompt & Professional.
JANICE J.
I love it the management was very friendly and listen to anything you have to say I definitely would recommend all my friends
ANDREAVIVIENNE C.
I started the process online along with a mover attached and both were not in sync. But everything worked out 👠and the agent on duty he was very nice "the one with the Dad pendant chain". ðŸ‘ðŸ‘
CHARLES II M.
Please do not offer 24/7 pick up if the location doesnt allow pick up until 9am.
SHONTAY NICOLE H.
i got there at 9:55, security cameras can prove that, but the website wouldn't take my phones location. something has to be fixed about that. i has to end up using someone else's phone and by the time it went through the time was pass 10:00pm (i believe like 10:19) making it seem like i didn't reach on time. extremely annoyed.
Fatima B.
Stay as you are
BRENDA W.
Clean the passenger compartment of the truck it was discussing. Overall it did the job it was designed for.
Thomas W.
My big issue involves the location I was supposed to pick up the truck, which was Garrido Food Corp 1086 Brooklyn Ave East Flatbush, NY 11203 I called them the day before and they informed me there would be no truck until 5:00 p.m. when I had reserved it weeks earlier for 11:00 a.m. If i hadn't called I would have arrived at the location and been obliged to wait 6 hours. I should have been notified! I would appreciate some rebate on the cost of my rental to compensate me for the stress and frustration this caused.
MARLENE H.
Mr Doc was extremely friendly, professional and accommodating! I will certainly rent again and refer clients, especially to this location.
Susan O.
Clearly the Uhaul had not been cleaned( the cab of the 10 ft truck had some small trash and was dirty inside so it was not sanitized for use from previous users.
Alton J.
Better customer service
FRITZ C.
You really need better truck for now
Tyler J.
The representatives were extremely kind. Great location!
Michael G.
Great customer service and very knowledgeable staff
JOY G D.
Excellent customer service. Clerk is as pleasant on the phone as she is in person. A pleasure doing business with this particular location.
BEVERE G.
Limiting the amount of customers in the office at a time- including bad weather days.
NATHAN S.
Please make provision for allowing drop off at another convenient location.
DON O.
Everything went smooth, receptionist was awesome and very professional and knowledgeable about her work
MERCURYCHIKA N.
Reduce charges
Juan B.
To make sure properly maintenance is done before any vehicle could be dispatched.
JOHN LLEWELYN M.
I appreciated the service I received from the customer service staff who was very courteous & efficient. My only disappointment was that the customer who was to return the vehicle for my 2:30 pm scheduled pick-up brought it about half-hour later and in an untidy condition. However, the staff provided an alternative vehicle with which I was pleased.
MELISSA C.
Excellent and rapid customer service. This will be my new uhaul rental location. As a side note, woman's bathroom was super clean and smell good.
GLENROY P.
Truck was not thoroughly cleaned. It did not even appear to be sterilized. This must be done during a crisis like this COVID-19.
JOSEPH D.
Very friendly location. Seamless transaction. Will recommend and use this location in the future.
Bobb M.
Absolutely disgusted at how my reservation was handled. The pick up location was changed twice without ne being notified. Not to mention, on my moving day, the reservation was changed from one facility that had NO TRUCKS to another facility that had NO TRUCKS! When I called U Haul, a gentleman replied, "the person that has your truck is running late with the return." Whose fault is that? Irrelevant to me! Quit with the excuse and admit you all fumbled with this reservation. Next time you all better make sure you have enough vehicles to rent vs. over booking to make a dollar. UHaul is bullshit for this! I ended up paying extra for another truck that I didn't even need. I will never use this service again.
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