Customer Reviews for Guishan Inc
(U-Haul Neighborhood Dealer)

1,619 reviews

10701 Avenue D   Canarsie, NY 11236

(718) 443-4440

Office Hours

  • Mon-Sun: 9 am–6 pm

Services at this Location:

Contact Us

(718) 443-4440

10701 Avenue D
Canarsie, NY 11236

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My opinion nothing everything was satisfactory

cheryl C 
Rating:
5.0

The service was excellent

KELVIN A 
Rating:
5.0

Customer did not leave a comment.

Carlen H 
Rating:
5.0

Flawless experience. Only complaint is the handle hole on the boxes ripped too easily and caused some instability of boxes. Other than that - great experience with both people and trucks on both ends of the move from New York to Chicago. The movers we used through the Uhaul contracted service were EXCELLENT as well. This was a great add-on service that made the reservation process effortless. Many thanks.

JAMES C 
Rating:
5.0

The clerk was very professional and the vehicle was clean.

Trevor J 
Rating:
5.0

Make sure the vehicle is thoroughly cleaned.

NICKOLE B 
Rating:
5.0

Customer did not leave a comment.

SERGUEI S 
Rating:
4.0

Customer did not leave a comment.

Baron S 
Rating:
1.0

I went to deliver the vehicle and there was no one there. So to avoid theft and accident, I kept the vehicle safely until the place open and drove it back in the compound. They charged me extra for protecting the vehicle. That's robbery. The dispatcher told me I should have left it on the road. I told her that would have been foolish of me. She the asked if the dispatcher who give me the vehicle didn't tell me to park it outside and leave the key in the box at the gate. I said no. No instructions was given on how or where to leave the vehicle at 2am in the morning. So why did she charge me for the company negligence. Give every customer proper instructions on how to return the vehicle or where to park it if the place is close. And you should always have a security at the gate in case the customer got no instructions. That was very bad and distasteful.

Martin G 
Rating:
3.0

Customer did not leave a comment.

Nikkiya B 
Rating:
5.0

Customer did not leave a comment.

Davis G 
Rating:
2.0

They charged me $179 for bringing the van back the next day smdh

wiley t 
Rating:
5.0

Customer did not leave a comment.

Paula S 
Rating:
5.0

Customer did not leave a comment.

Tyrone M 
Rating:
5.0

Love the service

TIMEKA M 
Rating:
2.0

Customer did not leave a comment.

ANTHONY R 
Rating:
5.0

Customer did not leave a comment.

Aubrey G 
Rating:
5.0

Customer did not leave a comment.

Camille A 
Rating:
5.0

Personally, I didn't encounter any issues dealing with this location. I would recommend this location to anyone. All thumbs up!

STANLEY L 
Rating:
5.0

Add more apple carplay

Jamie M 
Rating:
1.0

The staff at this location is extremely rude and disrespectful towards customers. It takes a while for them to pick up the phone, if they ever do, and once they do is just nastiness and rudeness. Even for a simple question they give you attitude. So, with that said, this will be my only time renting here. The equipment was serviceable, however the staff needs to clean it more thoroughly. Overall, bad experience.

Carlos H 
Rating:
5.0

Customer did not leave a comment.

Julian B 
Rating:
5.0

Customer did not leave a comment.

Lennox D 
Rating:
5.0

I LOVE WORKING WITH U-HAUL, MY EXPERIENCE WAS GREAT!

mary h 
Rating:
4.0

Very helpful person . Thank you

Giselle I 
Rating:
4.0

Check the inside of vans before okaying it. We almost got a truck that smelled like rotten fish. Must have been used for a food delivery. Rice was still on the floor.

Sharay W 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA J 
Rating:
4.0

When sending a product into the public, make sure the van looks good, as there was graffiti scribbled all around it. Although it was clean, the initial smell of a dirty Pine-sol smell was present.

Nodean S 
Rating:
3.0

Clean the dash and windscreen

MARCUSE L 
Rating:
5.0

You can’t please everyone

KEN h 
Rating:
5.0

Customer did not leave a comment.

Tracy E 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C 
Rating:
1.0

Not so great customer service

Chad K 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L 
Rating:
5.0

No improvement needed.

Wiliam R 
Rating:
5.0

The ignition was hard to start, you have to play around with the key! Otherwise everything was great!

TEESHA C 
Rating:
5.0

Great customer service !

JOANNE V 
Rating:
5.0

The person who helped me was very patient and kind and helpful :)

Tom C 
Rating:
5.0

Customer did not leave a comment.

colin l 
Rating:
3.0

Customer did not leave a comment.

Amonni C 
Rating:
5.0

The person that took care of the initial rental procedure was excellent The truck was fairly clean inside The cab And it would be nice if I can do a video of what is damage Before & After I rent the vehicles Thanks you

DWAYNE A 
Rating:
4.0

I would really like to have equipment at location where I rented

MICHAEL T 
Rating:
5.0

Absolutely the best U haul rental experience.... all my hauling will be with them from now on.

Peter B 
Rating:
5.0

Customer did not leave a comment.

KEVIN P 
Rating:
5.0

Customer did not leave a comment.

Ricardo D 
Rating:
5.0

Customer did not leave a comment.

Khalil S 
Rating:
5.0

Double check the vans for a mechanical issues. Because some people may not say anything about it but it happens

Gabriel W 
Rating:
5.0

Absolutely amazing customer service

Kareem D 
Rating:
5.0

Customer did not leave a comment.

MOSHE Y 
Rating:
5.0

Customer did not leave a comment.

Luis B 
Rating:
5.0

I like the deal everything was great

Francky G 
Rating:
5.0

nothing because your service was excellent and I want to thank you

DOROTHY H 
Rating:
5.0

Customer did not leave a comment.

Atiba W 
Rating:
5.0

Customer did not leave a comment.

ALFRED S 
Rating:
5.0

Nothing

Israel A 
Rating:
3.0

Customer did not leave a comment.

Claude W 
Rating:
4.0

Customer did not leave a comment.

CAROLINE A 
Rating:
5.0

N/A

JENNIFFER C 
Rating:
3.0

The truck was full of debris. The owner should make sure renter returns the truck clean

Sonya H 
Rating:
3.0

Please give extra time thank you

LAWRENCE K 
Rating:
5.0

Customer did not leave a comment.

EDWIN S 
Rating:
5.0

Customer did not leave a comment.

ATIBA M 
Rating:
5.0

Amazing service

ADRIAN g 
Rating:
4.0

Customer did not leave a comment.

Kenya E 
Rating:
5.0

The lady at the front, Pat was wonderful attentive helpful and sweet. Best uhaul experience in ever...

CARL W 
Rating:
5.0

Customer did not leave a comment.

JAMES P 
Rating:
5.0

Customer did not leave a comment.

LOUIE A 
Rating:
5.0

This place has so much different sizes of trucks and i love the customer service. Will definitely recommend to others.

Keianna G 
Rating:
4.0

Make reservations

Tracy E 
Rating:
5.0

Customer did not leave a comment.

Patrick T 
Rating:
5.0

Customer did not leave a comment.

Shari P 
Rating:
3.0

Your inventory online should indicate the availability in addition to the inventory you offer at the time of a person renting online. I had to go to another facility to get an appliance cart when I make a reservation online. That cost me gas and time. If I new the online facility did not have all the equipment I needed then I would have gone to the facility directly.

LEON V 
Rating:
5.0

Customer did not leave a comment.

Deryck C 
Rating:
4.0

Customer did not leave a comment.

CHERYL B 
Rating:
5.0

Customer did not leave a comment.

RAWLE M 
Rating:
5.0

The agent that helped was the light of our rough day. She was able to accommodate a later drop off time for us.

Hunifred G 
Rating:
5.0

N/a

Dwaine R 
Rating:
5.0

Customer did not leave a comment.

ETTANO A 
Rating:
5.0

Customer did not leave a comment.

darlwanna j 
Rating:
5.0

Customer did not leave a comment.

PEARLINE P 
Rating:
5.0

5

Marvin B 
Rating:
5.0

Passenger cab in vehicle was a little dirty, cup holder and floor was dirty. Overall the front desk clerk was extremely receptive, knowledgeable and moved expeditiously in a professional manner.

Ananias B 
Rating:
5.0

Customer did not leave a comment.

NIGEL H 
Rating:
5.0

This location on Ave D, maybe out of the way, but it is far the most clean store, it was very easy 123 to transact business, the young lady at the front desk was very pleasant and helpful. It was a pleasure doing business there. Most of all the vehicle was very clean. I would go back and use that location again. Even returning the vehicle, the attendant was pleasant.

Ann N 
Rating:
5.0

The drivers side was dirty and stink of marijuana but overall I was satisfied with the truck thank you

Rudell C 
Rating:
5.0

Customer did not leave a comment.

dolores a 
Rating:
3.0

I would Recommend this location, however, I would Tell them to ask more questions. Pay attention to Text msgs. Go above the miles you think you will travel and find out if you get refunded. Do not get multiple, extra charges like I did.

KATRINA B 
Rating:
5.0

Customer did not leave a comment.

jamal H 
Rating:
5.0

Customer did not leave a comment.

TAREK E 
Rating:
5.0

Everything went as expected

Edwin A 
Rating:
5.0

The best

YAKOV T 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS J 
Rating:
5.0

Customer did not leave a comment.

ANDELL J 
Rating:
5.0

Thank

MACKENLEY D 
Rating:
5.0

Customer did not leave a comment.

Jennifer H 
Rating:
5.0

Everything was great plus customer service was great

deedee w 
Rating:
5.0

Customer did not leave a comment.

TIMEKA M 
Rating:
5.0

Customer did not leave a comment.

ANDREI H 
Rating:
5.0

Awesome

MELVIN W 
Rating:
5.0

You don’t need to change anything I love the costumer service and the easy procedure to rent. Makes my job terrific!! Thank you

CHANAISMERAI P 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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