The guy working at the counter thought my Fiance’s ID was not real. He has a Maine ID, and the guy did not know that Maine was a state and did not understand that it was a driver’s license. I would think pickup should be fast, but it took over an hour to pick up the truck because the guy working at the counter refused to believe that Maine was a state and the ID was real. Probably one of the more insane things I have seen. We also were told that the truck had to be left clean, yet when we got the truck there was trash in the front and the back. I have rented from Uhaul before, and never had these issues, but picked up at a different location. Do not go to this location.
Cade T
Customer Reviews for Gulf Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
tank was not completely full found this out when i filled it up to return, never received the dolly i was billed for and had to sweep it out to use. terrible. if you could return the money for the dolly atleast that would be appreciated
kevin B