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Jeanne K
Customer Reviews for Gulfport Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took so long to get the truck. I had to call someone
WILLIE HPickup went poorly. I had reservations at 10am to pickup my truck but no one was onsite when I arrived. I had to wait 15 minutes before someone arrived. I was told to do mobile checking which I did but I was never given a “truck number”. I called U-Haul since the onsite didn’t have computers to check me out. Onsite said that the previous customer didn’t check in the truck. The onsite person finally gave me a truck to use then I had to finish all the online checking procedures by mobile after I had already take the truck. In total, I spent 45 minutes waiting for a truck before I was able to leave. When I arrived to turn the truck in, no one was onsite so I completed the mobile check in procedures and left.
JOAN WThe locks to access the truck keys are not easy to open. Not sure how often they are checked and changed, but something to consider.
Edward Sexcellent customer service
BRADLY LMake it easier with the app, and customer service
SHERWIN B