Customer Reviews for Gulfport Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

3.0

the check in process was not ideal - the app wasn't working so the employee had to help and he wasn't prepared to help so it took some time; location itself is quite unprofessional, but they were friendly and accommodating (just not prepared/expecting me)

Rating:

1.0

They had the worst customer service I've ever seen. They also charged me for cleaning the truck and I thoroughly cleaned it out before I returned it to them so I'm not sure why or how they thought that was okay to do. They were rude and unfriendly when I picked it up and dropped it off. I said something about it and the old man started yelling at me to get off his property! I would never rent a truck from them again.

Rating:

4.0

Good jib

Rating:

1.0

started out as a friendly experience upon returning my auto trailer and truck early with no issues. did a walk through with the rep and they even offered to check me out themselves. which i should have never allowed because after what i thought was a smooth drop off turned into a nightmare. i was charged ($230) on my CC for damages that never occurred. I even took pictures of the u-haul to protect myself from any additional charges. i was more concerned about getting charged a cleaning fee because of the initial condition of the truck but in turn got charged for damage. super frustrating to be blamed for something you never did. filed a dispute so hopefully this will be resolved with no further issues.

Rating:

3.0

Took so long to get the truck. I had to call someone

Rating:

2.0

Pickup went poorly. I had reservations at 10am to pickup my truck but no one was onsite when I arrived. I had to wait 15 minutes before someone arrived. I was told to do mobile checking which I did but I was never given a “truck number”. I called U-Haul since the onsite didn’t have computers to check me out. Onsite said that the previous customer didn’t check in the truck. The onsite person finally gave me a truck to use then I had to finish all the online checking procedures by mobile after I had already take the truck. In total, I spent 45 minutes waiting for a truck before I was able to leave. When I arrived to turn the truck in, no one was onsite so I completed the mobile check in procedures and left.

Rating:

5.0

The locks to access the truck keys are not easy to open. Not sure how often they are checked and changed, but something to consider.

Rating:

5.0

excellent customer service