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GREGORY C
Customer Reviews for HP Commerce
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered hand trucks but there were not any in the truck. The storage facility isn’t loaning or renting. I had movers on site being paid by the hour and had to stop everything to go to local hardware $85 for hand trucks. The larger truck I ordered wasn’t returned so I had to take a smaller one. I’ll have try to finish move next weekend.
Cynthia SDropped off after hrs.
Jerry PWe were charged for blankets that we never got. We had to supply our own blankets.
Fredrick HThe app does not work when returning the truck because of the location, for some reason. Everyone has the same problem.
Tyrone SInside truck was very very dirty and the truck didn't do very well at all on hills driving down the road .
PAMELA BGreat customer service and very helpful ladies
MICHAEL JThe representative at the counter when I picked up the truck was borderline rude. Also, this location did not have any moving blankets, as I had reserved. I was told that this location was not a U-Haul location......that they just have U-Haul trucks. Perhaps a course on customer service would serve this location well. Also, I was sent to this location after the one where I reserved a truck did not have the 16 foot truck that I reserved. I did not receive 24 hour notice that the truck would not be available at the reservation location and was sent to the Commerce location. This resulted in 2 hours of extra time and travel out of my already tight schedule. No $50 refund has been forthcoming at this point, as promised on the U-haul website. Overall, I was satisfied with U-Haul. It seems, however, that the process of reserving online has some problems to work out. It would have been nice if I had received a phone call ahead of time to let me know that the truck would not be there for pick up and that I would have to go somewhere else to get a truck, thus saving me time and gas.
ELI MLocation was a little off. It was located in front of outback not where gps originally showed
krista lIf a customer orders equipment, ensure it is on the truck at the time of rental. We ordered hand trucks, a furniture dolly, and blankets. None of these items were on the truck at the time of rental. The items were charged to us, and I had to contact U-Haul twice to initiate a refund.
Paige PHad a pleasant experience, office personnel was very helpful and friendly. If anything price could come down. Thank you.
William SFix your truck it is unsafe ,put proper equipment in it no hand truck no blankets, an no Gas on less than an 8th of a tank .Worst experience ever!
Melissa CThe convenience of picking up right there at the storage facility where the stuff I needed to move was stored was awesome. The facility manager Heather was exceedingly helpful. I also highly recommend this location for climate controlled self storage in the Jackson or Banks county areas (Space Storage Commerce). It is extremely clean, friendly, and reasonably priced.
Tracy KNothing all was good-BO
BO PI can’t make any suggestions, everything worked out perfectly for my move.
Constance BIt was a pleasure renting a UHAUL from your Manager Camille Frails and her assistant @ H P Commerce located at 401 Pottery Factory Dr., Commerce, GA. I called ahead of time to reserve the truck and everthing was ready for me to sign when I got there. It allowed us to transport everything we needed for our annual event in one convenient place.
Alicia AI returned it, no one there I put the key in the box
Keith DNichole and Camille are AWESOME. They put your needs first and make sure you get what you need. GREAT JOB LADIES!
Ray MThe ladies were super friendly and helpful! Would definitely recommend them for their services
Shannon SWhen you do app check in and you hit back it takes away everything you have done. This happened and I had to call customer service. This was the only thing I would work on !!
Leanne MThere was no direction to access to the key drop box
Kyungho YI didn't get the name of the woman working when we dropped the truck off, but she was so inviting and friendly. It was quick, personable and inviting.
Desirae GExceptional customer service. Camille went above and beyond the Call of Duty to make us feel welcome and she was very helpful with info concerning our move... She's a keeper😊
annette LThe place was close it was a holiday weekend.
Luz DExcellent customer service! Extremely helpful and kind. Thank you so much for your willingness to help us. Definitely would use this location again! Kindest Regards, Dawn Bicoy
Dawn BIf you do not have the Equipment that the customer has requested then please notify them before they get there so they can track the equipment down from another location and get it sent to the pick up location
Richard M