Customer Reviews for Haines & Son Rental
(U-Haul Neighborhood Dealer)

315 reviews

2623 W Broadway Ave   Elk City, OK 73644
(3rd & Pioneer)

(580) 225-6538

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(580) 225-6538

2623 W Broadway Ave
Elk City, OK 73644
(3rd & Pioneer)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Better organized on your guys end

Wesley H. 
Rating:
5.0

Affordable! Easy to step up into to load, especially when you are in and out a thousand times while loading.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
1.0

Put the $576.99 you charged my debit card back into my account. Face the accusations and realize the $497.10 was paid at pickup. We did not damage anything on the passenger side. We have filed a claim with our bank.this is horrible. I am a senior and we have moved many times with Uhaul and never a problem.

JOANN F. 
Rating:
3.0

My bank is contacting you about your charges That was never approved by me and is totally out of normal business operations. I am 83 years old. I've moved many times , and my income is from Social Security only. I would not have booked this move with you had I had any idea of this overcharge at the end. I don't have this money. You overdraft my checking account. Unbelievable...

JOANN F. 
Rating:
1.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Great service!

Beverly S. 
Rating:
5.0

Truck was in sad shape. Probably better spend some time on that one. The location and service was great!

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Very helpful when I walked in... went above and beyond

TODD S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Emil D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

No comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Kristen H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

DAMON B. 
Rating:
4.0

Customer did not leave a comment.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

Eddie L. 
Rating:
5.0

Customer did not leave a comment.

patricia J. 
Rating:
2.0

Customer did not leave a comment.

JONATHAN N. 
Rating:
4.0

Customer did not leave a comment.

terry W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
3.0

Old, old building. Not an appealing place to visit. But manager is helpful, and I would use it again.

Philip S. 
Rating:
5.0

Equipment actually wasn't cleaned out from previous user. Not filthy, but not swept out. Not a big deal.

Philip S. 
Rating:
4.0

Customer did not leave a comment.

Michele S. 
Rating:
1.0

I was over charged. After spending almost an hour on the phone, I was told that a supervisor would call me back within 24 to 48 hours. The customer service rep couldn't fix it.

John T. 
Rating:
5.0

We had to go back and have the air conditioning recharged in the truck, Haines & Son Rental did that for us.

LAURIE B. 
Rating:
3.0

Customer did not leave a comment.

Blaze H. 
Rating:
5.0

Customer did not leave a comment.

Ruben C. 
Rating:
5.0

Great people, and they are very helpful!

Deloris V. 
Rating:
5.0

Customer did not leave a comment.

Houston L. 
Rating:
5.0

The staff was very helpful and accomadating

Houston L. 
Rating:
5.0

Customer did not leave a comment.

ETHAN A. 
Rating:
3.0

Okay

PATRICIA L. 
Rating:
5.0

Need more tie down rope and the brown box tape. Otherwise great job. In out quick! Thanks

BILL R. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

The truck sits to low a scrapes in every gas station driveway. It couldnt even get in my new residence drive way cause it sits to low. Costed me $30 in gas to drive 80miles. They gave me a total of 202.80 for my final cost but withdraws 233.22 and refuses to refund me. So 233.22 plus 30 in gas equals 263.22 for 2days use and 80miles cause I had to drive it back to their store and had to unload it all from the road because it sits to low. Lady on phone when trying to explain they withdrew to much was very rude Dont ever use this company. They petite over a $30 mistake

Terry R. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
3.0

Customer did not leave a comment.

jiLL N. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
3.0

Customer did not leave a comment.

jiLL N. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

This location was great and was very helpful in getting an issue resolved involving the drop-off location.

Debra R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
3.0

When called to ensure that the truck would be available the person who responded was rude because I used the web based reservation. The supervisor corrected the issue and was extremely helpful. When we arrived to check out the truck it was a polite experience. If there is a rate or commission challenge by utilizing the website then that should be addressed for the benefit of the vendor due to positive customer service and the overall Uhaul brand. I chose this particular location because of past positive experience there and was shocked by the initial reaction.

Stephen Y. 
Rating:
3.0

Never received the dolly we paid for.

Craig H. 
Rating:
1.0

There is a strong need to have the trucks you need on site and not trucks you haven't any alternative but to use.

forever T. 
Rating:
4.0

Customer did not leave a comment.

Terry F. 
Rating:
3.0

Joseph acted like he better things to do than wait on us.

Gabriel N. 
Rating:
4.0

Customer did not leave a comment.

Joe T. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
4.0

They were fine. Did what needed doing quickly. Had plenty of staff.

MARSHA B. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
3.0

Customer did not leave a comment.

Tracy L. 
Rating:
4.0

Have more equipment available.

Jeremy C. 
Rating:
3.0

The ppl receiving it was kinda rude

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

KAYSE J. 
Rating:
3.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Easy checkin. Easy dropoff. They we great.

Frederick S. 
Rating:
5.0

Customer did not leave a comment.

JERRY T. 
Rating:
5.0

Kyle was awesome!

steve T. 
Rating:
1.0

The truck I rented had serious mechanical problems driving down the road it would shut off and I would have to restart it the steering was loose and caused the vehicle to swerve all over the road and I spent more time having to mess with the truck than actually using it for the intended purpose of it

David T. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

I would make all trucks smoke free. Strong smell of cigarettes.

Lance H. 
Rating:
5.0

Na

Damion P. 
Rating:
3.0

Customer did not leave a comment.

Zachary G. 
Rating:
3.0

Customer did not leave a comment.

Tonya A. 
Rating:
4.0

Customer did not leave a comment.

Duel B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

marilou L. 
Rating:
5.0

Customer did not leave a comment.

Rowdy C. 
Rating:
2.0

They were late getting there which put me more than an hour behind on my move and I didn't have as much help from friends.

Amanda V. 
Rating:
5.0

Customer did not leave a comment.

eldon B. 
Rating:
3.0

Customer did not leave a comment.

Marsha H. 
Rating:
5.0

Customer did not leave a comment.

Ginger C. 
Rating:
5.0

Customer did not leave a comment.

Joyce J. 
Rating:
5.0

The rep was still new but someone was right there with him helping him so really nothing

James H. 
Rating:
5.0

Customer did not leave a comment.

Riley F. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

randy B. 
Rating:
3.0

when I arrived to pick up my small unit, the lady working in the office was not very friendly. she acted as if I was interupting her day. She didn't even bother to get off of her chair and come to the small front desk near the door. She wasn't pleased with the fact that I did the arrangements on line. Really could use some people skill training.

DARLA S. 
Rating:
5.0

This was very professional and helpful. Great place to rent from!

Blake M. 
Rating:
5.0

Great place

Joni E. 
Rating:
5.0

Very helpful staff.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Dalton M. 
Rating:
3.0

Thoroughly clean the vehicle. Whoever rented it prior to me was a smoker. I drove the truck for 2 days from Oklahoma to California and couldn't figure out why my clothes and suitcase smelled so bad. On the last day I opened what I thought was a cupholder when in fact it was an ash tray full of ashes.

jeffery C. 
Rating:
4.0

Nothing, these guys are always very helpful.

Kenneth B. 
Rating:
4.0

They had to run and get me a truck from the Clinton location becuase the one I rented was requested out for a additional day. The truck was a piece of shit and not by their fault. It leaked antifreeze (10 gallons) in 600 miles. Barely would go up small hills at 50 mph (truck was half full, far from loaded down), speakers were blown in the truck, this thing was completely out dated and run down.

Joe T. 
No reviews have been submitted for this location.

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