Customer Reviews for Hamilton Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

The service provided and the condition of the vehicle rented was excellent. This rental experience was very pleasant.

Rating:

5.0

Everything was great

Rating:

5.0

Nothing good to go

Rating:

5.0

Communication is the key and Understanding is the best this going keep up the Good work.

Rating:

5.0

Very professional

Rating:

1.0

He told me “I’ll send someone to help you load the truck on the escort”. The person never came….

Rating:

5.0

I love it here!

Rating:

5.0

Nothing the staff and facility is top notch. It serves as an example for others to emulate.

Rating:

5.0

Friendly staff and knowledgeable keep up the good work 👏

Rating:

1.0

Clean the uhauls before I pick it up and I showed them it was dirty before I left and I did your pictures thing before I left and the employees when I showed them how dirty the inside and cab was dirty and the dirt in the back they said looks dirty to me I asked if they would clean it and I did not get answers I was on a time issue and had to clean it myself and would like some money off for my troubles

Rating:

5.0

Excellent service!

Rating:

5.0

Nothing. The young gentleman that checked me in, very polite, friendly, and professional. Good service.

Rating:

5.0

Keep up the great costumer service.

Rating:

5.0

It was nice clean smooth ride smells new great company!

Rating:

5.0

Great and professional customer service!

Rating:

5.0

Both customer service representatives were very helpful, informative, courteous and very professional.

Rating:

5.0

Only because of the good customer service from the agent

Rating:

5.0

Clean the cab. Lower the Price.!!!

Rating:

5.0

Very smooth riding truck. Very comfortable.

Rating:

3.0

Although the process was quite smooth, I do not appreciate the fact that the gas hand was having some sort of issue and did not read correctly so instead of putting the agreed upon amount in the tank we ended up filling it up. We paid more for gas than we paid for the truck in whole. Not pleased and was told that we wouldn’t receive any form of compensation

Rating:

5.0

Great staff! Very friendly and accommodating.

Rating:

5.0

A+

Rating:

4.0

The U-Haul employee who arrived to open the store (early, I might add, as I was waiting) was extremely helpful and friendly, especially since it was the morning after the 4th of July. Positive attitude and quick to help. AAA+++. I don't remember his name but he should be noted for his attitude.

Rating:

4.0

Have someone available that can help lift the heavy tongue onto the ball. Extremely heavy for one person.

Rating:

4.0

Local rental 10ft truck was'nt clean(dry mud on floor, inside needed wiping down from last rental. Error with charges was corrected after a phone call. The location is above average. The staff seems good. Other ? ?.

Rating:

5.0

Great experience.

Rating:

5.0

The process was fast, the customer service was friendly and the convenience of the vehicle rental was everything, as I have a storage rental there, as well. I absolutely LOVE the staff at Hamilton! 😊

Rating:

2.0

not notified about drop off fees

Rating:

5.0

I appreciate everything and the customer service was great

Rating:

5.0

I was very pleased. From the moment I called, the service I received and the pickup and drop off. My overall experience with this location was superb 👌 Thank you

Rating:

4.0

Had to drive an hour round trip for this location. Would have preferred to pickup at a closer location.

Rating:

5.0

Delightful people who promptly got me squared away and ready to travel. I am very appreciative.

Rating:

3.0

I was charged a different amounts from the receipt that I have on my card. ? I will dispute charges today.

Rating:

5.0

Our needs were met .

Rating:

4.0

Don’t lie! I will never ever use u haul again and will do everything I can to get this out. I’m going to write letters and also the bbb. This will not go undone. You guys cheated me and lie and I am not going to stop. Shame on you as a company. I will never recommend u haul

Rating:

5.0

Great Service!!!

Rating:

5.0

The location was awesome as well!!!

Rating:

4.0

Representative was attentive, friendly & efficient! Not having a dolly available was inconvenient!

Rating:

1.0

I almost lost my life

Rating:

5.0

Mr Greg was very courteous, professional and efficient. He answered all my questions. He made the transaction seamless and effortless. Great customer service through the entire process! Refreshing to encounter that level of customer service these days! Great job!

Rating:

5.0

Great

Rating:

5.0

Greg is what made my experience a great one

Rating:

5.0

The staff was helpful, friendly and knowledgeable.

Rating:

5.0

Great service and friendly staff.

Rating:

2.0

My truck was dirty trash was left inside vehicle and transmission was dragging.

Rating:

5.0

It was perfect

Rating:

5.0

The customer service is outstanding

Rating:

5.0

Unfortunately I did not get his name but the gentleman that helped me was extremely nice and helpful. Made the whole experience great!

Rating:

5.0

Sissy was Great But the traffic # she Gave me to Call yesterday evening was ni Help @ all !!! But Mrs.Simpson was Great this Morning!!