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CAROLYN S
Customer Reviews for Hamilton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
DOROTHY WThe small 10' truck needs a ramp.
BEVERLY EAwesome service, definitely recommend
Jaron JGreat staff and experience. Highly recccomend!
mike f | Overall ExperienceI were surprise to see how the young lady hook up a trailer to my truck. They work hard and very friendly.
CHARLES JI will say it again, this is the best place to rent a Uhaul.
CHARLES JI had a lot of issues with the equipment. The brakes were bad on the truck and it was given off a jerking sensation when I was driving the acceleration was not working properly, and the truck would slow down on his own. When I started to remove my car from off the trailer, the equipment was rusty and I had problems doing that thank God that’s a gentleman at the drop off site assisting me with removing my car. At the pick up site, I think that they should put on the website that they do not assembly the equipment. It was raining and no one assisted me with putting the trailer together or anything.
Mildred RI will never make that mistake renting a Uhaul from someone else. This is the perfect Uhaul place to go. Very honest and friendly people.
CHARLES JVery good customer service
Cynthia SThe staff was very friendly and helpful. The truck was extremely noisy and it felt like the transmission was slipping and the brakes were terrible. Engine sounded terrible and I felt like it would break down at any moment.
Kathy Cnothing was said or mention regarding my refund from moving out on 02/13/25
Linda J | Overall ExperienceThe Uhaul place I have ever been to. Very friendly people.I mean all of the workers.
CHARLES JNo heat in the office. The poor employee was freezing and said it been out all week
THOMAS MN/A
ELNORA TNothing the best people you can ever meet
CHARLES JI was given a trailer shorter than need .. customer service didn’t have the common decency to get me the right size I requested? Damaged my equipment because it was way to tight .. just all around a bad experience.. I never doing any business with U-Haul .. I won’t be paying for it !!
ALONZO SThe staff was very professional and pleasant.
CECELIOUS FGreat lady
AHAMEDI AEverything was just fine ...easy to pick up and drop off
SAMANTHA WThe truck could have been a little cleaner. My specialist was very helpful and professional throughout my rental.
RHONDA FGreat equipment and excellent service.
CHARLES MVery quick service, because I check In on my phone. Customer Service Clerk was very professional.
Jessica BThe Southaven Stateline Road location is the best!!!!
EBONY JGreat location. Great Manager.
JAIME GKim is the best and went above and beyond to help me at the very last minute!
halston mEverything was great about the except it was missing a dolly.
GWENDOLYN SThe two ladies at the front counter were extremely knowledgeable and provided an excellent experience.
DENNIS SFirst place on church rd said i asked for a one way. No i npt. Second place had itvright. B stateline rd. Had in city on pqper i was messed up. Noone had it right
Cathy BThe equipment was wasn’t inspected properly nor had it been maintained regularly, During, our travel we ended up with a blowout, called roadside assistance, come to find out there needed to be 3 tires on the trailer needed replacing not just one, and 2 straps to secure the tires to the trailer on the trailer, one of the straps was frailed and the other strap was dry rotted, not to mention, when the blowout occurred, the strap had come off the tires, all due to the clerks not being properly trained on how to instruct the customers on how to use the equipment and two the equipment not in proper working condition. Also, when upon trying pick up my rental someone from the store called me an hour before to inform me that I needed to be there in the next half an because they were closing at 1:00pm when in fact they didn’t close until 5pm cst time. So which threw my entire day off that caused me to have to try and look for another rental place, they called back and I did get the rental it was in bad condition. The clerks didn’t even instruct us on how to use the equipment either their best answer was YouTube it? This is and was so frustrating and unprofessional and also unacceptable. Because of the situation I was scheduled to be out of town in a matter of days, this was and could have been even more disastrous. There was no windshield wiper fluid in the resolver to clean the windshield. Calling roadside assistance it took about 2 to 3 hours for someone to come to get us on our way. He was amazing, he replaced both straps, hooked everything up correctly, and replaced all 3 of the tires, and explained everything to us, we were blessed to be honest. The clerks should be better knowledgeable about the products and how to use them, and professional, and should stand up when the customer enters the building and not just sit down while serving the customer, unless there is a reason for that, there is no actual service with a smile. It was a just an expensive, and yet unpleasant experience to have been treated like this.
Danielle RVery clean. Staff is kind. I wouldn’t hesitate to recommend this location.
CHRISTOPHER W | Overall ExperienceVery nice Customer Service! Willing to work with anyway they can. Anyone needing storage this is the place to go!
vanessa hKeep up the good work.👍🏼
willie jStaff was very knowledgeable to all questions and they really promote a great brand of service. I had the pleasure of using there U-Haul service on numerous occasions. Great team !!! there at Hamilton Storage on Stateline Road.
Alfred R | Overall ExperienceWe only had the truck for 1hour maybe less and they charged an additional 30$ dollars for gas
camri sThey will take your money for no reason
Aquarius FThe staff was very helpful and considerate of my needs
rogena hEverything is good
Raymond WThe tank was not completely full. I sent a picture as to how much was in the tank returning it. I had it on full pass full mark
Clarence CTruck drove very bad. Drives like the transmission going bad.
Tiffany REveryone was extremely helpful & kind. I would recommend this facility to anyone for all your storage needs!!
carol g | Overall ExperienceThe front desk lady was not friendly And I had to do my own trailer hook up she just took pictures
Tracy MGreat customer service. I cannot find any room for improvement,
Marsha BEverything about the experience was great except the truck had almost no gas in it. Minor but caused a bit of a delay in getting started moving. The staff was friendly and helpful and the truck was clean and well maintained.
Adam Anothing
CHARLES JThe customer service at this location was wonderful! The ladies at the front counter assisted us and made renting the U-Haul a pleasant and easy transaction. We will be sure to go to this location for all of our U-Haul needs!
Shavona DThe young lady that checked out the rental was professional and extremely kind.
Charles SThis was my first time ever using a storage unit and my experience was great. I had 24 hour access to my possessions and was notified when there was a possible issue. Hope I never need to use a storage but if I do I'd definitely use U-Haul for my storage needs.
LATANGLEA E | Overall ExperienceYes very clean ,love the way it's inside .The lady that was there was very helpful,and nice
Brittany B | Overall ExperienceGreat storage and friendly service
LINDA R | Overall ExperienceAwesome place very clean staff was amazing would definitely recommend and use again.
RICHARD C | Overall ExperienceAffordable prices and clean restrooms, helpful nice staff.
DeMarous R | Overall ExperienceI needed a large storage space and I was able to find it at Hamilton’s storage facility.
Rosa B | Overall ExperienceThe staff was extremely professional and efficient, while still being friendly. If we need storage in the future, this will be our first and only stop!
BRENT R | Overall ExperienceAbsolutely the sweetest staff! Very clean and helpful!
JEANNE F | Overall Experience