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Gerard G | Overall ExperienceCustomer Reviews for Hampstead Self Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent storage experience unit very clean and well maintained.
Bill M | Overall ExperienceExtremely friendly and helpful I've recommended them to few freinds already!
Antoine D | Overall ExperienceHampstead Self Storage is excellent, and I’m very happy with them, having used them on multiple occasions. The facility is clean and secure, and the staff is very friendly and professional. I would highly recommend this establishment.
Mark F | Overall ExperienceThe staff was great and was able to accommodate my changing needs. I went from two large units down to one small unit (over a period of three year). They were able to keep my units close together for ease of transferring from one unit to the next.
Christopher W | Overall ExperienceExceptional customer service and accommodation ! Would strongly recommend.
Michael S | Overall ExperienceI rented an outside parking space for my boat. The staff was very friendly and the space was safe/secure. I plan to rent the space again next year if available. Thanks.
DAVID M | Overall ExperienceI had a terrible experience. Due to the neglect of the owner Mark Francoeur and his staff my storage unit became a home for raccoons for approximately 8 months. Raccoon latrines, feces , urine and claw marks ruined 95 % of a lifetime of my valuables. A large hole at the end of the unit unnoticed by the staff became a runway to my unit. Mark Francouer took no responsibility for the incident when I requested appropriate compensation for my loss by requesting either a full refund or monetary compensation for not only the financial loss but most importantly the emotional loss and sheer disappointment of a person I entrusted to keep my items safe and secure. He never apologized. At our meeting he was rude, condescending, claiming simply it was an act of nature when in reality the unit facility was not regularly inspected as it should have been . I warn people never to rent from Hampstead Self Storage. It's one thing to have your items ruined in addition to an owner who is clearly unprofessional and unwilling to appropriately admit a mistake , apologize , and compensate for a significant error clearly caused by the neglect of not routinely inspecting the facility. I run my own business and customer service and satisfaction is top on my list always with my clients. You will not find that with Mark Francoeur at Hampstead Self Storage. Do not rent from this facility.
ELIZABETH D | Overall ExperienceHave used this unit for 15 years. Very satisfied with the service. Thank you so much.
PAMELA H | Overall ExperienceNice, clean unit. Great service from Terry and Marybeth.
Paul D | Overall ExperienceI was extremely pleased with Hampstead Storage The best prices, clean facility and convenient! The staff was helpful and polite. I strongly recommend Hampstead Storage. I will store my property again next winter Thank yoi
Leo B | Overall ExperienceGreat experience. Sandy in the office is excellent in customer service.
Matthew B | Overall ExperienceMove in scheduled ONLY by appointment. The message left at 3:40 did not make this clear. I work 330 to midnight. So was there at 1000 am. They need to clarify this in the actual confirmation messag
Michael A | ReservationThey were super helpful in helping me decide what size would work best for me. It was so easy & safe to come and go with my stuff. Would definitely use them again.
TRISHA B | Overall ExperienceConvenient, clean and easy access. No issues, no access problems and very reasonable.
PETER C | Overall ExperienceFamily owned, small business. Secure, you get your own remote for the gate. Clean area, secure, simple process to sign up and get moved in. Not climate controlled but great value for your money.
SHAWN M | Overall ExperienceVery friendly staff and clean unit
Privacy R | First ImpressionsI had to call and change something on the order and the receptionist was very helpful.
Privacy R | First ImpressionsThere were no units available. Pretty ridiculous to be charged a handling fee for a unit that I couldn`t rent and then have to complete a survey to get the money back. Zero stars.
Privacy R | First ImpressionsThere were no units available. Pretty ridiculous to be charged a handling fee for a unit that I couldn`t rent and then have to complete a survey to get the money back. Zero stars.
Privacy R | First ImpressionsCancelled, did not use
Privacy R | First ImpressionsMark the owner was very helpful
Privacy R | First ImpressionsClean and easy to get to. Would recommend to others.
Privacy R | First Impressions