This was not where I had reserved the truck. U-Haul screwed me and sent me 45 minutes away from where I had reserved it. Do not trust U-Haul when you reserve a vehicle. They can take a reservation but cannot keep it. And their customer service for southwest Virginia is rude and very unhelpful. The lady who helped me at H & H was great and so was Justin.
ANDREW W
Customer Reviews for H&H Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very well
NAINESHKUMAR SNo problems with it, clean and operational.
Bryan AThe location had internet connection problems. They also charged me for furniture pads they didn’t have, and added a $30 + travel insurance I didn’t want. I did not see the receipt until after I was charged so I didn’t have an opportunity to correct the charges and they could not issue a refund for the over charges. I’m still waiting on the refund.
VINCENT CThis was authorized drop off and pickup location. The people at H and H grocery were extremely nice but they had no clue how to get us the vehicle and auto transport trailer we reserved. They were not trained AT ALL! We waited for over and hr for someone to walk them through how to get our reservation dispatched. It was extremely frustrating because we were on a time schedule. If the owner is only gonna be on site on weekends, please get those people trained so no one else has to wait hours. This was totally unacceptable. And also, the vehicle was extremely nasty on the inside. It had dog hair everywhere. Extremely disappointed in this uhaul experience.
Tiffanie FI thought this drop off location was unusual because of it's remoteness, but everything was handled professionally.
Richard D