Great
Frederick F
Customer Reviews for H&M New And Used Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It is critical you tell renters to activate the location services and phone camera in the app before the pick up. It was also frustrating to load all the redundant user and address information while on site during the pick up. All that is preloaded in the app and it should not be required to do it a second time. This includes loading all the additional names and phone numbers. That was time-consuming and very frustrating. It was nice that the Customer Service lady answered the phone and walked us through all the solutions.
PAUL PNo dolly or furniture pads yet I was charged for them, no A/C in the truck, maintenance light on and message to repair tire pressure system. No one available at counter- all working on vehicles and couldn’t stop to help me. I will definitely not go to this location again.
Heidi SI extended my rental for one additional day which I would get additional 30 miles and I was charged extra for going over my miles? Which was more expensive than the rental in the first place?
Diana PGood experience
michael pNone
KEYVIS RCould not have been cleaner! Everything was perfect, and so easy as a one-way rental.
DAVID KThe Agent was very helpful and friendly. We were in and out in less than 10 mins. When we returned truck they were there to collect the keys and sent our receipt no worries on our part.
Peggy JNothing i can think of everything was fantastic
STANLEY FAustin was extremely knowledgeable and really saved the day after I received incorrect information from 2 other locations. The truck drove perfectly as it was obviously well maintained and spotless. Thank you, Austin!
Trudie N