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PAMELA H
Customer Reviews for H&H Paint
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people at H and H were great. The people at UHaul corporate were useless. I had my truck reserved for weeks at a local pickup location. We have 3 within 10 miles of my house. I received a call the day before my scheduled pickup date that I was going to have to drive 40 miles to get my truck. They did not take anything off the bill or offer to cover the mileage for me to drive to pick it up at the other location. The lady that called hung up on me. When I got to the new pickup location I was unable to get the keys because I didn’t have any service and the location was closed. We were able to contact the owner of H and H Paint and they were able to get there and help us. Thank goodness for great people!!! U-Haul had called and emailed several times prior to my pickup date asking me to go 4 counties away to get the truck or to stop and get trailers on my way to our new house.
Robert OTruck was not swept out from previous rental, still had small debris and dust in the back.
Cody CThe people were courteous, friendly, and efficient. The change of the seasons had left pollen in the exterior, but that’s just part of this time of year. I would recommend this location to anyone, and will look here first in the future.
Kevin SI have rented a few times and they are always nice and helpful.
Stephanie HService was excellent
DUSTIN LI had a very positive experience with this location and with my rental unit! I would highly recommend this location and their services. They were friendly and helpful.
Billy EThe wheel lights on the passenger side were not working. Just so you’re aware. But we moved during the day so no problem
Rachelle PThe lady who assisted me was great and very helpful. I feel it's a great location to deal with.
Christopher AUpon returning the trailer i had to unhook it myself!! Also i was charged two extra days, because the location closed at noon on Saturday and was closed Sunday. No mention of this charge by store rep! In my opinion very poor service!! Will not use this location for future needs!
JOHNNY MH&H Paint was absolutely fantastic about my reservation and very courteous, professional, & down to earth. I would give them 10 ⭐️’s !!!!!!
jeff rNeeds more lights on trailer at dark !!!
chris sYou changed my truck 3 times and changed my pickup time 3 times.
Connie VVery courteous and professional. Responded to an earlier screw-up on reservation location I'd gotten in to. Fixed it quickly with a phone-call and disaster was averted. Truck was clean and drove well. Staff was nice. P.S. UHAUL website might have a glitch which doesn't prompt applicant immediately that a product isn't available at the store they desired. The website silently lets you continue....and only upon clicking ''submit'' .... does it reveal that your reservation has been completed and your product can be picked up at a location 20 miles from your requested location. I may have overlooked a warning that it wasn't available at the store I'd picked first... but if not... this could be unfortunate and costly glitch.
thomas pExceptional experience all around. Friendly staff. Easy to reserve and pickup. Price fair.
Matthew LVery convenient and easy access, staff was excellent about explaining everything, definitely would rent at Hagerhill location again when needed.
Jennifer LNothing to say about the place I picked up the U-Haul at they were perfect. Give them a 100% thumbs up.
Rita SPersonnel was extremely nice and helpful.
TERESA MTheir place was very opening. I dropped off after hours and they had one place upfront to park it but had a whole huge back lot. Like it was the size of 1.5-2.5 football fields. They had a ton of dollies so I will definitely use them again as I need a dolly in a few weeks.
Sierra REnsure all equipment is working before renting it out.
Margaret RThey need to up-date their online data, they have three. I pulled site info which stated they were open until 17:00 hrs, arrived at 15:35 and they were closed. Thanks, T
TRUMAN FEverything was great!
George cAll good
Dennis SI have nothing to say about anything being improved. Was very pleasant to be around such wonderful staff that made me feel more like family. They were excellent and I would go back again if I ever needed to rent in the future. Keep up the great work!
Jonathan RThey charged me $78 extra after drop off. I had to call to find out why because they said nothing about it at drop off they checked the truck after we left instead of before we left and said it was a fuel charge even though we had pictures of where it was when we picked it up
Joseph TEasy after hours drop off. Contract closes the following morning. Plenty of space to park trailers and trucks.
Mark MNothing. Professional service.
Sammy SNothing I can think of right now
DOUG CThey are great people to rent from.
Larry JOutstanding customer service. Ryleigh was excellent, knowledgable, and friendly
sharon bThe lady who finalized my pickup was so helpful and nice. The whole process was easy and straightforward. I appreciate being able to begin the process and reserve times online.
Stephanie HI can think of nothing to improve. Service was excellent, truck was in top condition, no problems whatsoever!
Lolita Kvery friendly and pleasant.
Geogery DH&H Paint have always been very helpful and I never have to worry about dealing with them.
Craig RIt seemed I was putting her out. She just pointed to an area and said your trailer is back there. I had to go back inside and ask if anyone could help me get the trailer on the truck. The response I got was, "oh there is a jack right there, sorry I forgot." I reserved a dolly, I was told they don't have any because no one brings them any. I politely commanded that would have been good to know. I could have brought my own. It made it hard considering I just drove 18 hours there.
Marty WThe folks at this site were great, thanks
TRUMAN FLocation qas closed when I dropped the truck a day early
Thomas WVery friendly representative. Location was clean and organized.
peter oGreat
KEITH MThe whole rental experience from reservation to return was great. Chose after hours pick up. H and H Paint had everything ready to go for me. Prompt processing of payment the following day. Would definitely recommend!
Suzy SEasy to drop off and get on with our day.
Suzanne WThe roof leaked in the truck
garret hThe only comment would be the online process needs improvement. It seems like you should be able to clearly determine if a locations has the equipment you need. The site just stated it may not be there and a rep will call. At that point I just called the location directly as I was also not impressed with the chat box online. Said 2 min wait. I waited five minutes stepped away from my phone and it closed out the chat automatically with no engagement. I then called the number and individual was polite and nice but just was able to give me another number to call. That is the point I then called store directly then went back to site to complete the order. If online ordering available I would encourage you to revisit the process and allow it to be completely online not leaving customer with an unknown and a rep calling the day before to help finalize the order. I schedule more than a day in advance. Thanks for allowing input and would be happy to clarify further if you would like follow up or hear how I was not using the online service correctly to know for next rental. Phil
Phil BReserved appliance dolly was not available. Had to go pick up a dolly from the drop off location.
Garron RMore variety of box truck options!
Kelly WI have always had a good experience with uhaul until this time. The mirrors on the uhaul were duct taped on and cracked, the AC did not work and it was 90 degrees outside, we couldn’t go over 55/60 miles per hour due to it shaking and unable to hold it on the road, the fumes coming back inside made it very hard to breath, part of the windshield wiper flew off, the drivers door wouldn’t shut completely , there were bugs in the uhaul, and there was concrete poured on the step get into the uhaul. Upon arrival at our destination the RPM was running at 500. The trip should have been 3 hours but due to all the issues it was 4 hours. It was the most miserable experience. Driving in 90/80 degree weather for 4 hours was absolutely a nightmare. The fumes were choking us to death. Holding it on the road with no ability to use the mirrors, was very dangerous. It was not raining, but had it been, the windshield wiper had literally broken when trying to clean the windshield. This 20 foot truck MUST be taken off the road. It is VERY dangerous and someone is going to get hurt or killed driving it. As I said before I have ALWAYS had a good experience with uhaul but this is totally not acceptable. I am really unhappy with this company.
Nina A