Great experience. Customer service was outstanding.
JOHN S
Customer Reviews for H&H Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was Excellent at H&H service center ‼️ I highly recommended using them for your next u-haul rental ‼️😎
JEFFREY PClean properly. Door sign need to be fixed. Keep say door was open but was close. Mr.Tony was a blessing to in counter.
Chyan LNo spare tire for a 3,700 mile winter drive from Alaska through Canada down to Arizona! No plug in for freezing Alaska and Canada temperatures, no communication at all from anyone, had to call several times to get confirmations and information (answers were to the tune of: "Probably" and "I think so" which is not comforting at all)
Sasha WLocation didn’t have the appliance dolly I asked for. Returned truck a day early and still got charged for the next full day.
Kelsey MThank you for renting to us the moving truck It was an enormous help as we prepared to move lot of household goods.
RONALD BJeff and the crew were extremely helpful and accommodating, UHaul rental isn’t their primary business but they made it a priority when renting, thanks!
Seth RThank you for working hard and helping me transport and secure my belongings.
Dewey HI did the online drop off on a Sunday, so I did not get a chance to meet anybody at this location. This location does not have a way for people to get into the gate. If there are no other truckers or patrons at this location. I happened to look out that there was somebody there not from U-Haul. So I was able to drop off the truck. U-Haul customers should be able to get through the gate After hours in order to drop off their vehicle’s. Somebody should look into that.
SUMARIAM LThe equipment was covered in snow and not ready for our pick up at all. The employee that my husband spoke with, did not help him hook it up, or even shovel snow off of it so he could get it hooked up to the vehicle. Very poor customer service at this location - they could learn something from the College Rd shop, those people were extremely helpful and friendly!
sara mHard to find the entrance. Need a bigger sign . Great people. Great service check in
Joyce EI really like the price . I was needing vehicle go work in the medical field. But, inside was durty with ashes from cigarettes all around floor doors little box doors. Smelling. I am not a smoke but insist have time to said anything. Just pick up and go to do my work . I am not complaining but maybe next time I still like the service.
Becky MEmployees could not answer why we were getting charged an additional $160. Took 45 minute to return the vehicle.
Heather RNot a thing! Perfect customer service. I will be back in a week or two. Thank you
Daniel W