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Joseph S
Customer Reviews for Handleys Equipment Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly & Knowledgeable staff Thank you very much
Natalie KTruck was dirty when I got there. They closed early so no one was there to help with the return process. They over charged me and when I went back to see why I was over charged , the lady couldn’t break down the charges to me. Would recommend not wasting your time or money.
Vivian GExcellent service.
Kanina JThank you so much for your suggestion to take the van to move the couch. It was perfect. Really appreciate your help. You guys are the best.!
Katherine SThe 20’ trucks tire pressure was low and the front end was out of alignment. When you drove above 30mph the steering wheel and truck cavitated. I won’t rent from this U-Haul place again. It is dangerous to drive a truck like that!!!
Andrew MThe front end was out of alignment causing the truck to vibrate at 30-50mph. The engine light was on all the time. Need to invest in maintenance!!!
Andrew MGreat service with true Aloha spirit. No changes needed.
Herbert JThe clerk was nasty. They made me come early for their convenience, not mine, then tried to charge me for an extra day. It was one trip. She had a dog, which she said would attack me because I was carrying my service dog. She told me she could refuse me service for any reason when I told her I had not rented it for 2 days and wouldn’t pay for that. She was incredibly hostile and the whole nasty business took an incredible amount of time. She made me stand outside and kept me waiting while prioritizing people behind me when I had paid and done everything already the day before. The vehicle had 2 needing service lights on the whole time. About as bad as “customer service” can get. She knew I had been dropped off with my service dog, and my ride had left, but harassed me unmercifully about having my dog with me, even though I held her the whole time. She claimed hers was also a service dog, but if they are aggressive, that means they are not a service dog. Mine is for PTSD by the way. I would never go back no matter what.
Julisa APrice per mile is insane and not worth it.
Megan CExcellent service!
HIROSHI PI drove the van 9 miles—and the gas gauge never moved, yet I was charged for a gallon of gas.
Susan GMaybe just make a quick look in the vehicles prior to renting to someone else. My rental wasn’t as clean as I thought it would be. There was something like grass clippings all over the passenger seat. Maybe it was overlooked idk?
James THandley’s is a respected institution in our community on Maui. Superior customer service, family values and integrity are the hallmarks of Handley ‘s reputation. My rental experience was no exception. I was greeted with courtesy and professionalism, and quickly signed a contract for a two-day rental of a new pick up truck. The truck was clean and in perfect order. When I reported that the truck was difficult to move from between two other trucks on the street, the agent at the desk left the office and personally took care of the situation, moving one of the trucks so that I could the rental and be on my way. I returned the truck and received the same respect and customer service. I highly recommend Handley’s if you want outstanding customer service when renting a U-Haul vehicle on Maui.
BESTY BHandleys has excellent customer service-a wonderful family owned business with a great reputation! ADK
Adrienne DPeaceful staff. Timely and welcoming
Joseph LInside truck wasn't clean. Website not user friendly for additional services
Janice PHandleys is an excellent and honest location and i have used it on many occasions for myself and clients i work for. Also lipoa self storage and uhaul is also top notch. However on 1/06/23 i rented a 10 ft truck from kahului uhaul ctr., After getting contract and keys i went to vehicle. Before leaving lit i notice gas was 1/8 lower than shown on paperwork. I went into office and agent said just fill gas to where it is now and drew a line on gas gauge graphic-no initials or anything. I went in van and went perhaps 1 mile down the road and noticed mileage was also way off. I pulled to side and yes, it showed 24 miles LESS than on pprwrk. I called the store and she told me they would correct it so i proceeded to do my work. Upon uhaul rtn i again went to desk with contract andwas told the discrepancies would be corrected. I called to check ystrdy 1/09 to see if it was corrected and they told me to come in and my clients credit card would be reimbursed for the error difference. I rented a uhaul today, 1/10/23 from handleys uhaul (no problems) and before departing kahului to go back to kihei, i stopped in at the kahului uhaul ctr. They refused to acknowledge the error, their words to me in person and on phone and said did i take pictures? I.told them where are your pictures when you check in van? I didnt.at start but had one of the dash when i rtnd it. They said they dont take.pictures, its mine- the customers responsibility. Thats bullshit and so is their word and responsibility and integrity. So noe my client has to pay for 1/8 more gas (3gals @$5.00+ per gal in hawaii anf 24.miles (x1.79 per.mile) cuz they are dishonest ripoffs and liars. I will NEVER go to kahului ctr.uhaul again. Keep your thiefing.profits!
Jonathan SGreat customer service! Lovely young lady assisted us and was very professional and pleasant! Thankyou 😊
Kristine sThe office staff member was a real pleasure to work with. Very friendly, and offered some wonderful advice for my trip to the landfill that saved me over $100 by presenting my rental agreement which held the landfill to a minimum residential charge of $4. Mahalo for the friendly advice.
terry lEasy pick up and drop off. Very friendly staff.
Ian SGreat people to work with, very friendly with the true aloha spirit.
RICHARD TThe gal that worked at the Kihei location (tall& pretty) was very customer friendly. It’s nice to see that these days. Thank you
Marianne SNothing . It was like renting from family. Very friendly and knowledgeable staff.
ROBERT BWash the windshield please.
Janice PIt was a good experience!
Gigi KI would expect an inspection prior to every rental to view the condition of the vehicle. Please note that the staff is amazing there, its the product that may need to be worked on,
Kathy AGreat customer service and rates
Solomon PThe furniture blankets that I requested were not available at this location. I was sent to another location out of the way to get blankets. This was not communicated when I booked the reservation.
Michael RGreat service and location
Adam PVery convenient for me since i live in kihei everything was easy including returniing the vehicle thank you very much
Joe WHandley’s Uhaul service was outstanding. Very friendly and efficient service. I would recommend them to anyone.
James MThis place is great to deal with& the employees are very helpful
Oliver HThese women were great! I love the location and will use them EVERY TIME I need truck.
VICKI MExcellent and friendly service!
Theodore WHandleyʻs is AWESOME! Great peeps and easy to work with. Iʻd highly recommend them.
SID KWindshield was dirty and no fluid for auto wipe. We just used our bottled water to clean it. Minor issue. Staff very friendly and easy to work with. Handley’s is my go to for Uhaul Rentals in Maui.
Toni Sgreat service with Aloha
John SNothing. Sally is super sweet and everything is always wonderful when I rent with her!
Malinda BFix or improve the online booking for vehicles
Todd AGreat customer service.
Lilla MThey were very nice and helped us with our choices!
Carolynn PExcellent & friendly customer service!
CHRIS MAlways reliable, friendly and affordable. For over 5 years since I have lived in our small community this local family operation has not disappointed.
Charles PSally, thank you for your help in renting this pickup truck.
Bryan KThis place is a gun shop with guns and ammo everywhere and on the counter and open. Felt very unsafe and it took 15 mins for anyone to help me as they were all focused on selling AK47s to people.
David KFast courteous service
ADAM SThank you for helping us!
William RCheck the time you need equipment to time you can pick up due to required check in and service from previous customer.
JERRY BNone needed. Good service.
JERRY BParking a bit difficult, but that's Maui.
Randall BMy rental went very smooth. There were no issues with the reservation or equipment.
Rudy GVery good experience. Mahalo
I W