I love the addition of pickup trucks to your fleet, however they are never available! I rent regularly and the ease of a pu would be appreciated 👍!
NADJA C
Customer Reviews for Hands On Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were so nice and accommodating.
DESTINY AExtremely friendly & well versed in the business & area since we needed more information on the area we picked to move to. Well informed & greatly helpful! Will continue to use & thankful for them!
Lynn BI was able to complete my relocation with services U-Haul. It was easy to load, and provided a safe drive to my destination. The return was near my home,and I was able to quickly return the truck to this location.
JAMES WAlways a pleasure to drop off our U-Haul with them! They are very friendly and personal. Helpful in every way! Enjoy doing business with them & all of their employees! :)
Lynn BJust ensure your rate are correct before leaving and not being over charge for insurance...
TIMOTHY CNothing
ADLINE WOwner dold me i couldn't change my payment card.
VERNON SI really enjoy dropping the U-Haul off at this business-oriented place. Feel right at ease when turning in the keys. All of the people are that work there are friendly and very helpful!
LYNN BSo do enjoy going to this place to drop off my U-hauls! They are very well dereversed on the needs of the customer as well as their own to making sure everything had been turned in correctly! A pleasure doing business with both location!
Lynn BThe person in charge of the business is very nice .
KIEYANA DOk
MARION MExcellent customer service!
VICTOR GAwesome!! Everyone there was super friendly & very happy with all of their help &&&&& they were more than happy to help us with our low learning of the technology we lacked in - without a snide comment!! Would absolutely go back there to deliver to them again & possible pay the extra to rent from them instead of Charlotte!
JAMES BTry nor blaming the customer for thing that staff should do like have the vehicle clean and without bugs before someone uses it. The owner of that particular being is rude and the staff nasty
CONTE'A BNothing.I am going back to rent three more times this month.
Jerry HI really can’t think of a single thing that could be improved. The manager was super nice. They made me feel very comfortable. I would definitely recommend them.
PATRICIA PNothing, the service was more than I expected! I will rent from them again!
CLIFTON SThe mobile pick-up option could be a little better. The Mobile option was very slow and you would still have to go inside to speak with the front desk.
QUINETTA JNothing
CHARLES MEverything was perfect
MARION SNothing everthing was good
Lynwood SExcellent service.
Waldemar GExcellent service and equipment
VINCENT WNot my initial location for drop up but due to not being able to access the area of the initial I ended up with this alternative. I liked that it was located near a gas station to refill the tank without having to go out of the way.
Keshia SNothing, they were great at the location and were helpful on check out and check in
Richard GThis van had so much of ants they got in all of my newborn baby clothes, my clothes it was just horrible now I have to find a way to get my stuff cleaned and get the ants out very horrible.
Ryan BThe price was diabolical and way too high!!!
Robert AThey did a very good job I would recommend them to everyone that I know want to rent or you are thank you for your services
AMANDA HThanks to the great customer service team for making my moving a little easier.
Stanley JThe tires were very soft and bald on the rear and we wound up blowing the rear driver side tires. More vigilance should be taken to ensure safety of vehicles.
Alan CIam a repeat customer and am always satisfied with this location
JACKIE JThe driver said that the truck handled ok but the ride was not smooth.
Debra JThe pickup location was good and I would use them again but clean the vehicle next time please
Anthony HI was very pleased with my overall experience. Very good customer service and friendly service.
Sheila CCourteous, friendly, positive people and atmosphere most of all honest
YVETTE BProfessional and friendly
john eNot just helpful, the people at this location are very friendly and knowledgeable. They greeted me with a smile and were friendly and courteous. It is great to meet such people after a few hard days of moving.
Samuel TExcellent customer service
Marquett STruck rented had tire fault bugged me during travel but had no major problems
ricardo hVery helpful and accommodating
jason bThe team here was great. The process was fast and I was in and out within 20 minutes.
John WVery friendly
phuong nEverything was great were with the experience.
Fredrick OI have very good experience with this business, however I would like to see better availability for the pickup trucks.
Nadja CEverything was great
ERNEST RTruck was dirty, staff was really nice.
Marshall NGreat, friendly service!
Teresa Fit was to pack for 26 footer was hard to park do not like online check in or out not computer savvy needed lots of help.
cynthia g