Customer did not leave a comment.Andrew C.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All tie downs and tension belts and mechanisms need oil and cleaned badly.Donald S.
Helpful but didn't have the Dolly and blankets I orderedEileen G.
Make sure the U-Haul employee knows when the pickups are scheduled for. I had confirmation for an 11am pickup that I made over 5 days in advance and the guy was still late because he thought it was at 1130am.Kyle P.
The lady at the desk was really rude and had a nasty additude with me and my boyfriend we just went outside till she got her act togetherJulie C.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Mark R.
Offer area to park my vehicle while picking up the truck.Mark Y.
Customer did not leave a comment.Debby R.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.michael M.
Customer did not leave a comment.LISA R.
Customer did not leave a comment.Randy K.
Best service!!!!Alex K.
U-Haul stated location was open Saturday until 2:00 we arrived from out of state around 1:15 to discover doors locked. I call Rick phone number I had cause truck was available but didn't know how to locate keys? We had movers waiting on us being paid for 45 mins. Had to call U-Haul representatives to get code for key. Owner didn't return my call. U haul rep stated they were to be opened but worker on site stated no one had been in office that day.Steve S.
Again, I don't necessarily have complaints about the pick up or drop off locations themselves. My biggest complaint is that I made a reservation for the whole trip one month prior to my moving date. I picked the place that I wanted to pick up which was less than a mile from my apartment in Cleveland and I picked the place I wanted to drop off the truck which was less than a mile from my new apartment in Mason. One day prior to the move I get a call saying that the closest truck in the size I wanted is 15 minutes away, not at the location I had chosen one month ago. When I called the employee stated that they do one way rentals â€œthe day beforeâ€ so it didn't matter how early I had reserved the truck which seems to defeat the purpose of a reservation. In addition, when we picked up the truck they showed us only two locations in Mason we could then drop off the truck, neither of which were the location I had chosen on the reservation and again were 10 minutes away vs. one minute away. I understand 10-15 minutes is not a huge deal but it gassed 20-30 minutes round trip for us to make these pick ups and drop offs when they both could've taken five minutes maximum. It's frustrating that I had made the reservation so far in advance only to be told one day prior that my plans were changed. I thought by making the reservation so far in advance it would've given U-Haul plenty of time to ensure a truck of that size was ready at that location. Overall I was disappointed in this experience.Tyler S.
When I rented the truck I asked if there was a charge to drop off at a different location and was told no. When I prepaid was informed there was multiple additional charges which totaled almost double the initial quoted price.shawn G.
Easy to get to. The only problem we encountered was no moving blankets available even though we reserved them. We were notified early enough by the manager that we could make other arrangements..Gregory T.
Customer did not leave a comment.Jennifer R.
Truck gas tank was empty when I took possession of it at 2pm. I did put $10 of gas in the truck. I should not be charged $30 for returning the truck and not filling the gas tank.Russell B.
Customer did not leave a comment.Greg R.
There was really no good place to park my car while I was using the truck as the lot was full.Russell B.
I was treated rudely and I was told to get out if I did not like the fact he did not have pads for me. I will not use U-haul again!!Tim H.
Post better instructions for vehicle drop-off.Complete vehicle check-in more quickly so the rental account is closed.Thomas B.
The mobile app did not work. The personnel at the drop off did not check in my equipment for 2 days. I had to get a district manager involved to force them to check equipment in.Amy J.
Customer did not leave a comment.steven C.
Customer did not leave a comment.Jason T.
Had problems with the mobile app hanging - the gentlemen at the location was helpful in getting me signed out for the truck!STEPHEN H.
The owner or manger of this location might just have been the most rude individual I have dealt with. Customer service was not on his list of â€œto dosâ€. However, he was quick to inform me that he has a whole other business he was running. And that the Uhaul business was not all he was doing. I'm pretty sure I heard this at least three times before the rental process was over. Then he would not process a receipt for me because it was after 5pm. He said it would be available the following morning via email. So the next morning, at 9:15am, I had to call because I had never received an email. The owner then proceeded to give additional poor customer service over the phone. Total recap: Poor customer service!aimee R.
Received great service from this location. I was able to pick the truck up 45 minutes ahead up scheduled time. I would gladly rent from this location again.Jack E.
Customer did not leave a comment.Grechean G.
Customer did not leave a comment.Cameron M.
Truck parking area was full. Luckily I had a smaller truck and was able to drop it off in a regular parking spot.John N.
Customer did not leave a comment.Patrick B.
Make sure the truck is loaded with the equipment requested.Timothy R.
When I get there to drop off the truck we had to call and they were very rude! Couldn't get a straight answer about where they wanted the truck parked. Wouldn't recommend to anyone.Terry S.
work on you website; it was a bit confusing and very slow at times.TERRENCE M.
I was very happy with the service and location for myself. I will highly recommend this place and will do business here again. Thanks.Jeff H.
Rob was incredibly rude, hung up on me and a family member, misquoted me and charged me a higher amount, the truck had trash in the back and cab, there were dollies and used blankets in the back that we weren't sure if we would get charged for, he would not give information when the truck was picked up, no contract was provided, and when I called to ask for information on the final cost he told me that he doesn't work for UHaul and that if I need to get answers that I should call the corporate office. I did so, and am in contact with them currently.Ashley J.
great experience. will definitely use again.Neil W.
Customer did not leave a comment.chad M.
brought tk. back with more gas than started charged me add. gas gave key back to person in office same day got a call next day girl in office ask if I returned tk.Rick N.
Customer did not leave a comment.Cathy H.
Perfect as is.Greg R.
Customer did not leave a comment.Nicole P.
Customer did not leave a comment.Beverly J.
Customer did not leave a comment.Stan P.
Easiest drop off of a UHaul ever!!Beth G.
Customer did not leave a comment.Bill O.
Customer did not leave a comment.Jeffrey G.
I asked if I was able to drop a uhual off in a different location and he told me yes and there would be a $10 fee added to the price. Well, I go and return the uhaul at the other location and they wanted to charge triple what I paid to even use it.kathrine P.
The UHaul app did not recognize me as having the truck so I could not check it in online. I put the key and my rental contract in the drop box, but the instructions said there was an additional fee.mike S.
Customer did not leave a comment.Stephen L.
The lock on the lock box drop box was broken off. Had to track down a person to take key from me.ERIKA L.
Customer did not leave a comment.Jason B.
First I could not get to the truck because it was behind a locked gate. I had to wait for some one to get there to open it. This put me behind schedule. Then the dollys I requested were not available. It was suggested dyed that I drive around to another U-Haul location to find one. Totally unexceptlable. The owner didn't care about my plight he advised U-Haul just parks their trucks there and he has another business. He also said he advised U-Haul two weeks prior he did not have dollies.Harold B.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.michael S.
Customer did not leave a comment.Mike D.
This location was easy to get to and spacious for any UHaul truck. My family returned a truck after hours; therefore, we didn't speak to anyone. However, the location was spacious and easy to manuever a UHaul truck.shannon P.
Customer did not leave a comment.Michael B.
Rob was wonderful to work with. Took the time to meet all my needs on a very short notice.Daniel L.
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.Kent L.
Customer did not leave a comment.Duane C.
No problems with check in and check out of second rental. Owner; although busy with other customers, was helpful, efficient and friendly.ray B.
Confirmed 20 foot truck was not available; dealer alerted me ahead of time and proposed substituting 26 foot at the same price; also recommended and provided an appliance dolly instead of the (erroneously) requested furniture dolly. Very helpful and competent person.ray B.
Great experience great people!Robert K.
The UHaul was dirty and muddy on the inside. The back was not swept out as required. Since I have moved out of the area not likely I would be recommending a Uhaul rental facility. But no, I would not recommend.Kimberly T.
when we picked up the trailer the business owner was not available and his office staff rented the equipment. I received a call at home that we practically stole the equipment because the contract information was not done properly through this individuals workers. This was very disturbing because it was due to their incompetence of what to do. then I received an email 2 days after returning the equipment that it was not returned. after a lot of anxiety and time on the phone, it turned out that it was returned on time but most likely not logged in by the business staff / owner.Glen L.
Making the reservation was easy and the agent was very pleasant!!!Dianne C.
Customer did not leave a comment.BRAIN S.
Had a flat tire after leaving uhaul location and packing the trailer. Uhaul was out in about 2 hours to fix the flat. I think that H&T Services needs to check the road worthiness of these vehicles prior to rental.Dale S.
Great helpDAN H.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Chris W.
It was closed on Sunday at drop off timeJennifer Y.
Customer did not leave a comment.Vince N.
Customer did not leave a comment.Jeff G.
Customer did not leave a comment.mitchell B.
Customer did not leave a comment.justin D.
Customer did not leave a comment.Eugene R.
They charged a late fee without checking the records of my truck ordeal!Kimberly K.
Service was fast and efficient. Easy to return. All areas of the truck that were scratched were all marked.Jennie N.
They are not available nights and weekends. Voicemail is your only option to reach someone.Robert T.
Customer did not leave a comment.Glenn H.
I was in extreme need. Robert Taylor assisted with a ride. AWESOME SERVICE. THANK YOU.PHILIP K.
Thanks for everything!Betty E.
Great location!Lorna G.
The location itself was no issue at all, it was the fact that uhaul told us the wrong time, their app wouldn't work for the self service pickup, and then we ended up on hold for 30 mins and transfered 3 times before someone could help. As one can imagine this is extremely frustrating on moving day.Alek G.
The interior of the cab was dirty and the floor of the truck. I noted it AND cleaned after I used...BUT somehow I was automatically charged $25 cleaning fee?!?!?!?! NOT happyRoddy P.
Location is kinda hidden, but service was EXCEPTIONAL. Terrific rental experience.Darryl H.
Lots of pressure to keep scheduled time when i had already explained that i may have since complications with the time, no dolly, tie down straps, or furniture blanketsChelsey B.
Completely different experience.JOHN L.
Nothing! Thanks for taking care of me