Customer Reviews for Handy Self Storage
(U-Haul Neighborhood Dealer)

100 reviews

1500 Washington Bl   Montebello, CA 90640

(323) 560-7118

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(323) 560-7118

1500 Washington Bl
Montebello, CA 90640

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

alex S. 
Rating:
5.0

Customer did not leave a comment.

MARY V. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
4.0

Customer did not leave a comment.

Sandy M. 
Rating:
4.0

Customer did not leave a comment.

Sandra F. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
4.0

Handy Self Storage location was fine, overall experience was terrible due to other location (UHaul East LA) not having my reservation. No notifications or courtesy. Wasted my time and not even an apology for it

Andrew S. 
Rating:
2.0

The employee who will give the truck be more informative and explain details over the vehicle and the contract.

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

Ivan G. 
Rating:
5.0

Customer did not leave a comment.

Iris H. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Miguel was helpful in every way. He was courteous and friendly, ncluding when I returned and he had three other customers. He seemed to handle everyone with equal ease and attention. Considering renting a space.

Armando D. 
Rating:
5.0

Customer did not leave a comment.

David Q. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
3.0

At both of the places I rent from the vehicles were clean on the inside but dirty on the outside.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Elisa S. 
Rating:
4.0

Van was clean and well kept. Pick up/drop-off process was very easy and staff offered to stay a little past closing for me to pick up the van, which was super helpful. My only complaint would be that they are hard to get in touch with by phone. Often times went straight to voicemail, but I never got a call back, so ended up calling over and over until I reached a person. Once I was actually able to talk to someone he was very accommodating.

Julia A. 
Rating:
1.0

The front desk personnel is rude, lazy and irresponsible. They charges me for 2 day although I hold the car for 4.5 hours only. Opened case, and nobody wants to help me, they just pass me form one to another, and they don't care about business reputation at all, will never go this place again, and make sure everybody knows it!

Gagik P. 
Rating:
4.0

Customer did not leave a comment.

Elias S. 
Rating:
4.0

Customer did not leave a comment.

Gary E. 
Rating:
3.0

Customer did not leave a comment.

Valerie O. 
Rating:
1.0

The manager was beyond rude. After taking my credit card information he insisted that he needed to speak directly with my emergency contact. When I explained that my husband who was my contact was an attorney in court that day and without a phone he wasn't going to rent to me unless he could speak with someone. I provided another individual who he called and told them they would be responsible for thousands of dollars worth of charges if anything happened to the van. I have never heard of anyone doing this to a customer previously and I have rented from UHaul for years. I will never again. His employee apologized for the manager's boorish behavior when I returned the van and explained that he was an asshole. I believe the manager's name was Jessie and he should not be the one dealing with customers.

mindy G. 
Rating:
4.0

when reviving the vechile it wasn't clean ( dirty ion the outside , driveside had a mess ) , customer service was good , little issue with the mileage ( got corrected ) , also wish I had more tome with the vechile .

Anthony M. 
Rating:
1.0

Horrible Service

JAVANAE W. 
Rating:
3.0

Customer did not leave a comment.

ARA B. 
Rating:
5.0

The staff was extremely helpful, fast, and efficient. We were able to move our stuff in less time than we originally planned.

jesse S. 
Rating:
5.0

Customer did not leave a comment.

parvis B. 
Rating:
4.0

Customer did not leave a comment.

Nina D. 
Rating:
1.0

the truck i reserved was already reserved for someone else, i end up having to take a much smaller truck, and instead of one trip i had to take two trips which cost me double of the milage. this is not acceptable

wun C. 
Rating:
5.0

Your company employees are totally customer service orientated, accommodating, and do a great job of clarifying the terms and options of the truck rental process. I have used U-Haul Rental Co. before and will continue to use them whenever the need arises. Thank you.

geraldine G. 
Rating:
3.0

Customer did not leave a comment.

SAL M. 
Rating:
5.0

Customer did not leave a comment.

king hoi C. 
Rating:
5.0

The employee was late to open the store. It slightly delayed my move but that's the only issue I had.

Michael G. 
Rating:
5.0

Perfect experience

Philip L. 
Rating:
3.0

It was a fairly crowded storage area but everybody there was very nice and accommodating.

Tim K. 
Rating:
4.0

Customer did not leave a comment.

Jimmy T. 
Rating:
4.0

Parking lot difficult to enter and exit. I didnt sign up for insurance on line. At least I didnt think so. Guy at store didnt mention so I paid extra $14.00.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

Soman S. 
Rating:
1.0

It would be nice if your employees opened up on time. It seems that they work at their own accord. Apparently lacking management. I would never do business there again

alex L. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

jovani J. 
Rating:
3.0

Customer did not leave a comment.

Ruben P. 
Rating:
3.0

Unfortunately, the employee was covering down because the original worker abruptly quit. There was a high language barrier.

Alejandro C. 
Rating:
5.0

The Representative was very helpful and location so close by. Thank you.

Rosie F. 
Rating:
2.0

My brother was at store to take care of renting truck before the store closed. Gave credit card info. over phone. Man at store didn't write it down, so my brother called me back to give it to the man again. VERY UNPROFESSIONAL. I told my brother I was driving through heavy traffic so I will rush to store to do transaction in person, My brother called my again to say to hurry because the man told him he is closing. This was at 3:40pm, the store closes at 4pm. I'm never renting from this location again.

Marty P. 
Rating:
4.0

I returned with 1/4 tank as requested but when billed they marked less than a 1/4 I did not get my $6 credit!

Raymond R. 
Rating:
4.0

Windshield on the van was filthy, and it's not apparent that facility has windshield cleaning supplies.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Marisa T. 
Rating:
1.0

Customer did not leave a comment.

Kimberly O. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
2.0

Cab of Truck was dirty, cigarette butts were left in the ash tray. the inside door had some sort of bubble gum stain on the handle, someone spilled coffee or soda on the back wall and it was never cleaned up. The smell from all this was a clear indication that the truck had not been cleaned in a long time.

Santiago C. 
Rating:
3.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Young man who helped was great nice clean location, but the van I rented had such a dirty windshield that I had to stop at a gas station to clean it, and I was not able to locate the Hazard button on this vans dashboard. Other than that I had a good experience.

hector S. 
Rating:
2.0

The truck was dirty inside and outside. The thing that I didn't like the most was the inside smelt like cigarette smoke. The parking is terrible at this location.

Steven S. 
Rating:
2.0

Customer did not leave a comment.

Ronald Y. 
Rating:
3.0

I paid 30.37 credit and 68.?? Cash and today saw my bank account was taken another 30.37 if we have a contract you can't charge me 31$ more then what I already paid without signing or knowing anything this is bullshit.

michael M. 
Rating:
5.0

Customer did not leave a comment.

susan W. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

The service was great, the worker was very helpful. Thank you!

chelsea W. 
Rating:
5.0

all is well and excellent, very friendly staff . . .

Manuel B. 
Rating:
5.0

The official uhaul website was down the whole day, had to fax doc.....wasted my time.. sucks

wun C. 
Rating:
4.0

Customer did not leave a comment.

Joshua R. 
Rating:
4.0

I'm confused why i rented it for about $25 and the bill ends up being close to $100? 92? what a rip off!

Luis H. C. 
Rating:
5.0

Customer did not leave a comment.

Maria O. 
Rating:
4.0

Improve dispatch. I made my reservation on Monday. When the reservation was made, dispatch did not say a word about a different location. On Saturday afternoon at approximately 3:00 PM, I get a call from Handy Self Storage asking if I could pick up my van early because they were going to close at 4:00. I agreed. A few minutes later I get another call from Handy Self Storage asking me if I knew i was going to get my van from 1500 Washington blvd., rather than East L.A.. I told him I did not know, because the dispatcher did not say anything. Except for a dirtier than usual inside of the Van, all other aspects of the rental went smooth.

Donald J. 
Rating:
3.0

I picked up my rental with no problems, it was quick and easy. I started the truck and noticed a low tire signal on the dash i asked the man if it was ok. He said it was fine and that it was ready to go. By the time i got back to the location I had a flat on the tire.I waited about an hr for service to come which was not a problem because i had to unload the truck. When Roadside assistance showed up he told me all four tires had leaks. Its obvious this truck wasnt safe to drive.

Victoria S. 
Rating:
5.0

Far superior to our experiences at the Concord, CA location!

RICK G. 
Rating:
3.0

UHAUL made changes to my original time and pick up location and didn't inform me. I had to drive to the new location and waited for the person putting together the contract to receive step by step instructions over the phone. Truck was not as clean as it should've been. Looked like someone with pets had been in it. Starting fuel level was lower than stated in contract. I have rented from Uhaul in the past, and always had ok experiences. I expected better communication since it was a long distance trip that cost quite a bit of money.

ANA J. 
Rating:
3.0

I rented the uhaul for 24 hours after discussing with the dispatcher whether or not to pay by mile or day. They failed to mention that I was still paying by mile and received a huge bill after on top of paying for the day. On top of that, I drove around the city looking for a place to drop off the uhaul because the location they gave me had no idea what I was talking to. Very poor service and I will never use uhaul again.

ASHLEY P. 
Rating:
5.0

Customer did not leave a comment.

YVONNE S. 
Rating:
3.0

I was over charged my mileage. I took a picture of the miles before I drove off the lot so I can estimate how much the total would be, and I took a picture once I parked it. when I looked at my transaction and noticed it did not match up to my calculation I re-read my paper work and noticed that miles out did not match. I call U-Haul they told me to contact the rental location. I contacted the rental location they referred me back to U-Haul. I gave up but they lost a customer. I don't own a truck of my own, I'm doing a lot of renovations and I often need a truck, but I will NEVER do business with U-Haul again!!!

monique V. 
Rating:
5.0

Customer did not leave a comment.

Sergio L. 
Rating:
5.0

Customer did not leave a comment.

enrique R. 
Rating:
3.0

Friendly employee, very helpful

antonia R. 
Rating:
4.0

There's allways a better side but I can't at this time.

AARON K. 
Rating:
3.0

Have a working restroom

paul B. 
Rating:
5.0

Customer did not leave a comment.

Riony L. 
Rating:
4.0

The personel at this location went out of his way to receive the truck.He called and made all necessary adjustment to receive the truck, great service to the customers.

JUAN G. 
Rating:
5.0

Best rental experience EVER. You guys were timely and efficient. I will gladly refer you to my friends should the oppurtunity arise. THANKS

LEONARD C. 
Rating:
5.0

Customer did not leave a comment.

caralyn V. 
Rating:
5.0

Customer did not leave a comment.

Sylvia S. 
Rating:
4.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Great customer service!

Alberto A. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
2.0

Arrived at office at 4 PM on 1500 washington clerk give me a hard time saying that the office is closed and have a return scheduled for following day not on same day. Finally he accepted truck only after I told him I don't have a place to park truck overnight. Also I was charged insurance for 2 days when in fact I had truck from 8 AM to 4 PM on MON 09/30/2013. I always used u-haul on previous moves and everything was very smooth, this experience was like a nightmare!

RAMON C. 
Rating:
4.0

Customer did not leave a comment.

MARDO R. 
Rating:
5.0

The Uhaul staff is very curteous and prompt. Thank you!!

YOGI G. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

all was great thank you!!

MARIA J. 
Rating:
3.0

I dropped of after hours so no real comments. However it is right off Washington Blvd which is convenient and seemed clean and accessible.

IXCHELLE Y. 
Rating:
5.0

Customer did not leave a comment.

Bobbie M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
3.0

Customer did not leave a comment.

MIGUEL W. 
Rating:
5.0

No improvement required!

CELIA S. 
Rating:
3.0

The dispatch location was fine but their inability to properly inspect the vehicle for mechanical issues that then surfaced during our long drive was a little concerning. This is not the fault of the dispatch location but rather perhaps a concern that the whole UHaul system needs to look out for. We had an inner tire blow out due to what the service tech found to be a leaking air hose that depleted the inner tire of proper pressure. In addition to this, the unit have brake issues and a burning smell of clutch that made it a hairy ride.

Edward Y. 
Rating:
5.0

Customer did not leave a comment.

LOIS W. 
Rating:
5.0

Customer did not leave a comment.

Joel E. 
Rating:
3.0

Customer did not leave a comment.

CARLOS R. 
Rating:
4.0

Perhaps more flat beds for customer use. On a positive note: "Barbara" is an OUTSTANDING employee. She was friendly, professional, informative, helpful & knowledgeable! I will DEFINITELY recommend this location. In fact, I even rented a storage unit!

ROANNA M. 
No reviews have been submitted for this location.

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