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Abel L.
Customer Reviews for Handy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All as expected.
jorge R.Fast and friendly service. Have been using for a few years. I will definitely come back and recommend to family and friends. Thank you
Daniel M.The only thing that can improve for this location would be the internet service.
Oscar J.The girl at the front desk when I went to rent one of your Truck on Tuesday morning was kind of Rude and wasn't to helpful. She had a whatever attitude.
Ray R.Not much. Already pretty good experience
John F.I found not clean the vehicle
Jorge L.Have online availability match office hours. Example, if the office opens at 9am, online rental availability should reflect that.
John F.Keep it the same, everything was good and quick
Francisco C.Both the check out process and check in were quick and easy, would recommend and come back! The only thing I think can improve this location is to have a one time gate code to open the gate to return uhaul if store is busy with multiple customer as it is a tiny front parking lot.
SIU C.The Associate did not offer to go with me and check the truck I informed her that I added gas and had gone 10 miles past my initial estimate. She said don't worry well update the charge. I was charged $13 for gas when I left the gas gage exactly where it was. Not honest. I ended up paying $15 plus 13 dollars worth of gas for the 30 miles I drove
Paola H.Good costumer service
PAUL M.I had to extend this rental several times due to the job repair I had to compete. It was easy to call and extend the rental period without a problem. No issues to report, great service.
Edward G.The van was really dirty
Miguel S.Every aspect was excellent.
LAURA G.Perfect service,
CEVAT A.Thank you for your mini van and I love the service
KENNETH C.Mobile check out is not user friendly at all.
Aron R.The pick-up appt was for 9am, the clerk did not show up until 9:38. The clerk also had an attitude and not at all professional, it is obvious that the clerk lacks interpersonal skills. Secondly, I asked for an appliance dolley and what i got a a simple dolley. Worst experience ever. I will never consider renting from UHAUL again.
Daniel Q.The drop off was easy peasy and the personnel at this location was very helpful.
NEETU S.Truck cargo had an dirty egg foam bed topper in it and no lock to secure carho
PEDRO A.Handy Self Storage location was fine, overall experience was terrible due to other location (UHaul East LA) not having my reservation. No notifications or courtesy. Wasted my time and not even an apology for it
Andrew S.The employee who will give the truck be more informative and explain details over the vehicle and the contract.
MANUEL R.Miguel was helpful in every way. He was courteous and friendly, ncluding when I returned and he had three other customers. He seemed to handle everyone with equal ease and attention. Considering renting a space.
Armando D.At both of the places I rent from the vehicles were clean on the inside but dirty on the outside.
Chris T.Van was clean and well kept. Pick up/drop-off process was very easy and staff offered to stay a little past closing for me to pick up the van, which was super helpful. My only complaint would be that they are hard to get in touch with by phone. Often times went straight to voicemail, but I never got a call back, so ended up calling over and over until I reached a person. Once I was actually able to talk to someone he was very accommodating.
Julia A.The front desk personnel is rude, lazy and irresponsible. They charges me for 2 day although I hold the car for 4.5 hours only. Opened case, and nobody wants to help me, they just pass me form one to another, and they don't care about business reputation at all, will never go this place again, and make sure everybody knows it!
Gagik P.The manager was beyond rude. After taking my credit card information he insisted that he needed to speak directly with my emergency contact. When I explained that my husband who was my contact was an attorney in court that day and without a phone he wasn't going to rent to me unless he could speak with someone. I provided another individual who he called and told them they would be responsible for thousands of dollars worth of charges if anything happened to the van. I have never heard of anyone doing this to a customer previously and I have rented from UHaul for years. I will never again. His employee apologized for the manager's boorish behavior when I returned the van and explained that he was an asshole. I believe the manager's name was Jessie and he should not be the one dealing with customers.
mindy G.when reviving the vechile it wasn't clean ( dirty ion the outside , driveside had a mess ) , customer service was good , little issue with the mileage ( got corrected ) , also wish I had more tome with the vechile .
Anthony M.Horrible Service
JAVANAE W.The staff was extremely helpful, fast, and efficient. We were able to move our stuff in less time than we originally planned.
jesse S.the truck i reserved was already reserved for someone else, i end up having to take a much smaller truck, and instead of one trip i had to take two trips which cost me double of the milage. this is not acceptable
wun C.Your company employees are totally customer service orientated, accommodating, and do a great job of clarifying the terms and options of the truck rental process. I have used U-Haul Rental Co. before and will continue to use them whenever the need arises. Thank you.
geraldine G.The employee was late to open the store. It slightly delayed my move but that's the only issue I had.
Michael G.Perfect experience
Philip L.It was a fairly crowded storage area but everybody there was very nice and accommodating.
Tim K.Parking lot difficult to enter and exit. I didnt sign up for insurance on line. At least I didnt think so. Guy at store didnt mention so I paid extra $14.00.
DEBORAH C.It would be nice if your employees opened up on time. It seems that they work at their own accord. Apparently lacking management. I would never do business there again
alex L.Unfortunately, the employee was covering down because the original worker abruptly quit. There was a high language barrier.
Alejandro C.The Representative was very helpful and location so close by. Thank you.
Rosie F.My brother was at store to take care of renting truck before the store closed. Gave credit card info. over phone. Man at store didn't write it down, so my brother called me back to give it to the man again. VERY UNPROFESSIONAL. I told my brother I was driving through heavy traffic so I will rush to store to do transaction in person, My brother called my again to say to hurry because the man told him he is closing. This was at 3:40pm, the store closes at 4pm. I'm never renting from this location again.
Marty P.I returned with 1/4 tank as requested but when billed they marked less than a 1/4 I did not get my $6 credit!
Raymond R.Windshield on the van was filthy, and it's not apparent that facility has windshield cleaning supplies.
Frank C.Cab of Truck was dirty, cigarette butts were left in the ash tray. the inside door had some sort of bubble gum stain on the handle, someone spilled coffee or soda on the back wall and it was never cleaned up. The smell from all this was a clear indication that the truck had not been cleaned in a long time.
Santiago C.Young man who helped was great nice clean location, but the van I rented had such a dirty windshield that I had to stop at a gas station to clean it, and I was not able to locate the Hazard button on this vans dashboard. Other than that I had a good experience.
hector S.The truck was dirty inside and outside. The thing that I didn't like the most was the inside smelt like cigarette smoke. The parking is terrible at this location.
Steven S.I paid 30.37 credit and 68.?? Cash and today saw my bank account was taken another 30.37 if we have a contract you can't charge me 31$ more then what I already paid without signing or knowing anything this is bullshit.
michael M.The service was great, the worker was very helpful. Thank you!
chelsea W.all is well and excellent, very friendly staff . . .
Manuel B.The official uhaul website was down the whole day, had to fax doc.....wasted my time.. sucks
wun C.I'm confused why i rented it for about $25 and the bill ends up being close to $100? 92? what a rip off!
Luis H. C.Improve dispatch. I made my reservation on Monday. When the reservation was made, dispatch did not say a word about a different location. On Saturday afternoon at approximately 3:00 PM, I get a call from Handy Self Storage asking if I could pick up my van early because they were going to close at 4:00. I agreed. A few minutes later I get another call from Handy Self Storage asking me if I knew i was going to get my van from 1500 Washington blvd., rather than East L.A.. I told him I did not know, because the dispatcher did not say anything. Except for a dirtier than usual inside of the Van, all other aspects of the rental went smooth.
Donald J.