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jaime E.
Customer Reviews for Handy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect service,
CEVAT A.Thank you for your mini van and I love the service
KENNETH C.Mobile check out is not user friendly at all.
Aron R.The pick-up appt was for 9am, the clerk did not show up until 9:38. The clerk also had an attitude and not at all professional, it is obvious that the clerk lacks interpersonal skills. Secondly, I asked for an appliance dolley and what i got a a simple dolley. Worst experience ever. I will never consider renting from UHAUL again.
Daniel Q.The drop off was easy peasy and the personnel at this location was very helpful.
NEETU S.Truck cargo had an dirty egg foam bed topper in it and no lock to secure carho
PEDRO A.Handy Self Storage location was fine, overall experience was terrible due to other location (UHaul East LA) not having my reservation. No notifications or courtesy. Wasted my time and not even an apology for it
Andrew S.The employee who will give the truck be more informative and explain details over the vehicle and the contract.
MANUEL R.Miguel was helpful in every way. He was courteous and friendly, ncluding when I returned and he had three other customers. He seemed to handle everyone with equal ease and attention. Considering renting a space.
Armando D.At both of the places I rent from the vehicles were clean on the inside but dirty on the outside.
Chris T.Van was clean and well kept. Pick up/drop-off process was very easy and staff offered to stay a little past closing for me to pick up the van, which was super helpful. My only complaint would be that they are hard to get in touch with by phone. Often times went straight to voicemail, but I never got a call back, so ended up calling over and over until I reached a person. Once I was actually able to talk to someone he was very accommodating.
Julia A.The front desk personnel is rude, lazy and irresponsible. They charges me for 2 day although I hold the car for 4.5 hours only. Opened case, and nobody wants to help me, they just pass me form one to another, and they don't care about business reputation at all, will never go this place again, and make sure everybody knows it!
Gagik P.The manager was beyond rude. After taking my credit card information he insisted that he needed to speak directly with my emergency contact. When I explained that my husband who was my contact was an attorney in court that day and without a phone he wasn't going to rent to me unless he could speak with someone. I provided another individual who he called and told them they would be responsible for thousands of dollars worth of charges if anything happened to the van. I have never heard of anyone doing this to a customer previously and I have rented from UHaul for years. I will never again. His employee apologized for the manager's boorish behavior when I returned the van and explained that he was an asshole. I believe the manager's name was Jessie and he should not be the one dealing with customers.
mindy G.when reviving the vechile it wasn't clean ( dirty ion the outside , driveside had a mess ) , customer service was good , little issue with the mileage ( got corrected ) , also wish I had more tome with the vechile .
Anthony M.Horrible Service
JAVANAE W.The staff was extremely helpful, fast, and efficient. We were able to move our stuff in less time than we originally planned.
jesse S.the truck i reserved was already reserved for someone else, i end up having to take a much smaller truck, and instead of one trip i had to take two trips which cost me double of the milage. this is not acceptable
wun C.Your company employees are totally customer service orientated, accommodating, and do a great job of clarifying the terms and options of the truck rental process. I have used U-Haul Rental Co. before and will continue to use them whenever the need arises. Thank you.
geraldine G.The employee was late to open the store. It slightly delayed my move but that's the only issue I had.
Michael G.Perfect experience
Philip L.It was a fairly crowded storage area but everybody there was very nice and accommodating.
Tim K.Parking lot difficult to enter and exit. I didnt sign up for insurance on line. At least I didnt think so. Guy at store didnt mention so I paid extra $14.00.
DEBORAH C.It would be nice if your employees opened up on time. It seems that they work at their own accord. Apparently lacking management. I would never do business there again
alex L.Unfortunately, the employee was covering down because the original worker abruptly quit. There was a high language barrier.
Alejandro C.The Representative was very helpful and location so close by. Thank you.
Rosie F.My brother was at store to take care of renting truck before the store closed. Gave credit card info. over phone. Man at store didn't write it down, so my brother called me back to give it to the man again. VERY UNPROFESSIONAL. I told my brother I was driving through heavy traffic so I will rush to store to do transaction in person, My brother called my again to say to hurry because the man told him he is closing. This was at 3:40pm, the store closes at 4pm. I'm never renting from this location again.
Marty P.I returned with 1/4 tank as requested but when billed they marked less than a 1/4 I did not get my $6 credit!
Raymond R.Windshield on the van was filthy, and it's not apparent that facility has windshield cleaning supplies.
Frank C.Cab of Truck was dirty, cigarette butts were left in the ash tray. the inside door had some sort of bubble gum stain on the handle, someone spilled coffee or soda on the back wall and it was never cleaned up. The smell from all this was a clear indication that the truck had not been cleaned in a long time.
Santiago C.Young man who helped was great nice clean location, but the van I rented had such a dirty windshield that I had to stop at a gas station to clean it, and I was not able to locate the Hazard button on this vans dashboard. Other than that I had a good experience.
hector S.The truck was dirty inside and outside. The thing that I didn't like the most was the inside smelt like cigarette smoke. The parking is terrible at this location.
Steven S.I paid 30.37 credit and 68.?? Cash and today saw my bank account was taken another 30.37 if we have a contract you can't charge me 31$ more then what I already paid without signing or knowing anything this is bullshit.
michael M.The service was great, the worker was very helpful. Thank you!
chelsea W.all is well and excellent, very friendly staff . . .
Manuel B.The official uhaul website was down the whole day, had to fax doc.....wasted my time.. sucks
wun C.I'm confused why i rented it for about $25 and the bill ends up being close to $100? 92? what a rip off!
Luis H. C.Improve dispatch. I made my reservation on Monday. When the reservation was made, dispatch did not say a word about a different location. On Saturday afternoon at approximately 3:00 PM, I get a call from Handy Self Storage asking if I could pick up my van early because they were going to close at 4:00. I agreed. A few minutes later I get another call from Handy Self Storage asking me if I knew i was going to get my van from 1500 Washington blvd., rather than East L.A.. I told him I did not know, because the dispatcher did not say anything. Except for a dirtier than usual inside of the Van, all other aspects of the rental went smooth.
Donald J.I picked up my rental with no problems, it was quick and easy. I started the truck and noticed a low tire signal on the dash i asked the man if it was ok. He said it was fine and that it was ready to go. By the time i got back to the location I had a flat on the tire.I waited about an hr for service to come which was not a problem because i had to unload the truck. When Roadside assistance showed up he told me all four tires had leaks. Its obvious this truck wasnt safe to drive.
Victoria S.Far superior to our experiences at the Concord, CA location!
RICK G.UHAUL made changes to my original time and pick up location and didn't inform me. I had to drive to the new location and waited for the person putting together the contract to receive step by step instructions over the phone. Truck was not as clean as it should've been. Looked like someone with pets had been in it. Starting fuel level was lower than stated in contract. I have rented from Uhaul in the past, and always had ok experiences. I expected better communication since it was a long distance trip that cost quite a bit of money.
ANA J.I rented the uhaul for 24 hours after discussing with the dispatcher whether or not to pay by mile or day. They failed to mention that I was still paying by mile and received a huge bill after on top of paying for the day. On top of that, I drove around the city looking for a place to drop off the uhaul because the location they gave me had no idea what I was talking to. Very poor service and I will never use uhaul again.
ASHLEY P.I was over charged my mileage. I took a picture of the miles before I drove off the lot so I can estimate how much the total would be, and I took a picture once I parked it. when I looked at my transaction and noticed it did not match up to my calculation I re-read my paper work and noticed that miles out did not match. I call U-Haul they told me to contact the rental location. I contacted the rental location they referred me back to U-Haul. I gave up but they lost a customer. I don't own a truck of my own, I'm doing a lot of renovations and I often need a truck, but I will NEVER do business with U-Haul again!!!
monique V.Friendly employee, very helpful
antonia R.There's allways a better side but I can't at this time.
AARON K.Have a working restroom
paul B.The personel at this location went out of his way to receive the truck.He called and made all necessary adjustment to receive the truck, great service to the customers.
JUAN G.Best rental experience EVER. You guys were timely and efficient. I will gladly refer you to my friends should the oppurtunity arise. THANKS
LEONARD C.Great customer service!
Alberto A.Arrived at office at 4 PM on 1500 washington clerk give me a hard time saying that the office is closed and have a return scheduled for following day not on same day. Finally he accepted truck only after I told him I don't have a place to park truck overnight. Also I was charged insurance for 2 days when in fact I had truck from 8 AM to 4 PM on MON 09/30/2013. I always used u-haul on previous moves and everything was very smooth, this experience was like a nightmare!
RAMON C.