Customer Reviews for Handy Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Handy Self Storage
Julia A. on
Van was clean and well kept. Pick up/drop-off process was very easy and staff offered to stay a little past closing for me to pick up the van, which was super helpful. My only complaint would be that they are hard to get in touch with by phone. Often times went straight to voicemail, but I never got a call back, so ended up calling over and over until I reached a person. Once I was actually able to talk to someone he was very accommodating.
Gagik P. on
The front desk personnel is rude, lazy and irresponsible. They charges me for 2 day although I hold the car for 4.5 hours only. Opened case, and nobody wants to help me, they just pass me form one to another, and they don't care about business reputation at all, will never go this place again, and make sure everybody knows it!
mindy G. on
The manager was beyond rude. After taking my credit card information he insisted that he needed to speak directly with my emergency contact. When I explained that my husband who was my contact was an attorney in court that day and without a phone he wasn't going to rent to me unless he could speak with someone. I provided another individual who he called and told them they would be responsible for thousands of dollars worth of charges if anything happened to the van. I have never heard of anyone doing this to a customer previously and I have rented from UHaul for years. I will never again. His employee apologized for the manager's boorish behavior when I returned the van and explained that he was an asshole. I believe the manager's name was Jessie and he should not be the one dealing with customers.
Anthony M. on
when reviving the vechile it wasn't clean ( dirty ion the outside , driveside had a mess ) , customer service was good , little issue with the mileage ( got corrected ) , also wish I had more tome with the vechile .
JAVANAE W. on
Horrible Service
jesse S. on
The staff was extremely helpful, fast, and efficient. We were able to move our stuff in less time than we originally planned.
wun C. on
the truck i reserved was already reserved for someone else, i end up having to take a much smaller truck, and instead of one trip i had to take two trips which cost me double of the milage. this is not acceptable
geraldine G. on
Your company employees are totally customer service orientated, accommodating, and do a great job of clarifying the terms and options of the truck rental process. I have used U-Haul Rental Co. before and will continue to use them whenever the need arises. Thank you.
Michael G. on
The employee was late to open the store. It slightly delayed my move but that's the only issue I had.
Philip L. on
Perfect experience
Tim K. on
It was a fairly crowded storage area but everybody there was very nice and accommodating.
DEBORAH C. on
Parking lot difficult to enter and exit. I didnt sign up for insurance on line. At least I didnt think so. Guy at store didnt mention so I paid extra $14.00.
alex L. on
It would be nice if your employees opened up on time. It seems that they work at their own accord. Apparently lacking management. I would never do business there again