Customer Reviews for Hane Hardware Inc
(U-Haul Neighborhood Dealer)

663 reviews

508 E Florence Av   Los Angeles, CA 90003
(& Avalon St)

(323) 750-7805

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: 8:30 am - 3:30 pm

Services at this Location:

Contact Us

(323) 750-7805

508 E Florence Av
Los Angeles, CA 90003
(& Avalon St)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: 8:30 am - 3:30 pm
  • Free towing inspection
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Continue to do what you do Excellent customer service skill I will be using them again thanks

Patricia L. 
Rating:
5.0

Great customer service!

Irma M. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Very friendly excelente service

Jose M. 
Rating:
3.0

You really don't give everyone the true mileage

keith W. 
Rating:
2.0

truck was dirty, took about 25 minutes for them to pull my truck out, and the supplies i ordered along with the truck were not ready.

David H. 
Rating:
5.0

I have no complaints The gentleman that assisted us was very helpful.

Maria G. 
Rating:
3.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Buen servicio y saben explicar bien todo

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Conrado G. 
Rating:
1.0

The mileage was incorrect and the amount of gas at check out was incorrect on the paperwork.

marci B. 
Rating:
3.0

The surrounding area was a little scary.

Geraldine N. 
Rating:
5.0

Customer did not leave a comment.

Emerson R. 
Rating:
4.0

Customer did not leave a comment.

Yan L. 
Rating:
5.0

The guys working there are so sweet and tried their best to make are rental so easy thank you once again

Irene B. 
Rating:
5.0

All staff at Hane hardware were great from beginning to end! Will definitely go back.

Jomo M. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN Z. 
Rating:
5.0

Customer did not leave a comment.

Jeffery E. 
Rating:
5.0

Nothing. Great service

Elvin R. 
Rating:
5.0

The service was excellent. I am very pleased with my experience.

Barbara B. 
Rating:
3.0

Send customers theirs recite

Marcelino S. 
Rating:
2.0

The people there were closing up walking out i try asking a question they didnt pay attention very rude

Raul M. 
Rating:
3.0

Did not receive my online receipt for the uhaul van rental. It was returned on June 16, 2022 Thursday afternoon, as of this morning June 17th still no receipt.

Conrado G. 
Rating:
5.0

The truck was a bit dirty, but not much to worry about. The staff was very friendly and helpful, and they got me in, out, and going without any hassles.

Emmanuel L. 
Rating:
5.0

The entire staff was amazing. They were so helpful and worked well with multitasking. I would recommend anyone to book with them. Great people!

Latasia W. 
Rating:
3.0

The miles the truck read I drove were more than what I actually drove. I did the math and also was using a gps to let me know the distance. I picked up the truck 1 mile and a half from my house. Drove 7 miles to were I was moving , twice. That was no wear near the 40+ miles I was charged. Very upsetting and unhappy about that.

alexander C. 
Rating:
5.0

Customer did not leave a comment.

LYNEA W. 
Rating:
1.0

This pick up location was in a true value store. I had made a reservation for a 10 foot truck, included credit card details (it said no charge was due at that time) when i arrived to pick it up, the man working said he couldn't rent me that truck because there was a reservation for it the next morning at 10:30 and I needed it the next morning until about 11. He precedes to tell me that they don't have any other 10 foot trucks but I could rent a 15 footer. At this point, it's almost 4 in the afternoon and I desperately needed a truck! Instead of being able to transfer my reservation and keep the same form of payment, he charged me $98 and said that if I returned it I would get a $66 refund (which makes more sense because the 15 foot trucks rent for thirty bucks a day) First of all, an important detail to recognize is that the gas light was on when it was given to me. The thing was completely empty. Next, upon return, the gauge was a fraction of a hair below the quarter tank mark, and one might think that due to the fact that there was nothing but fumes when I picked it up, the guy might give me the refund, but he did not, and to make matters worse- was rude and antagonistic! I was already charged almost $70 for the gas alone- I understand that gas is very pricey these days, that's why you charge a $1.09 per mile! This guy just seemed to go out of his get more money out of me! He wouldn't even honor the cost of the 10 footer, which would have been the right thing to do after refusing to rent it to me. I have rented a lot of U-Haul in the past several years and this is the worst experience I have ever had! This place should not be allowed to facilitate U-haul customers! I never write complaint reviews but then again, I never felt so cheated and taken advantage of with any of my other rental experiences.

kara B. 
Rating:
3.0

Explain what i'm getting into much more clearly before renting the Uhaul. i was overcharged for a lot of things i was not expecting but i do expect to be refunded.

Raul M. 
Rating:
5.0

Quick and courteous, what more can you ask for. The place is very well organized. The trucks were clean and relatively new. Based on past experiences renting equipment in other places I expected it to be 15-20 minutes in the office. I was doing the inspections within 10 minutes and ready to hit the road.

Alexander J. 
Rating:
5.0

Customer did not leave a comment.

EVELYN R. 
Rating:
5.0

👍

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

LUIS B. 
Rating:
5.0

Customer did not leave a comment.

Gloria H. 
Rating:
4.0

Customer did not leave a comment.

Erick F. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Incredibly friendly, knowledgeable and helpful service. We didn't have all the necessary equipment needed to use the dolly-tow and were able to purchase it at the store. The gentleman even helped us connect everything. 10/10 would rent from this location again.

Miriam E. 
Rating:
5.0

Customer did not leave a comment.

Ampelio S. 
Rating:
5.0

Customer did not leave a comment.

Paokuan C. 
Rating:
5.0

Customer did not leave a comment.

Fabiola M. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Everyone was nice and so helpful! Super easy and straight forward! It was my first time renting a Uhaul and they made it so comfortable and answered all my questions and explained everything to me!

PENELOPE L. 
Rating:
1.0

Service was friendly and type of vehicle was available. Vehicle was dirty inside and out. Cab area dirty, steering wheel sticky. Leaves in the cargo area. Smell of smoke and cigarettes were overwhelming. Given that we are still plagued by COVID-19 it was extremely troubling and frustrating that the vehicle was apparently not cleaned after last use. Cleaned the vehicle myself. Our family is a long time U-Haul customer and we don't recall having such a troubling, concerning and poor experience. David and Maria Melendez

MARIA M. 
Rating:
2.0

The truck almost got stolen before I could take it and get gas for it. I was billed for two days and gas service. I was not able to place the gas in the truck. I also called. One a half hour before the return time.

Perfecto M. 
Rating:
5.0

Customer did not leave a comment.

DIANE D. 
Rating:
5.0

The lady in the front desk was effecient helpful, fast and friendly.

ESMERALDA G. 
Rating:
5.0

Very nice location the employees were very nice very knowledgeable the place is very clean

DON Y. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
4.0

Customer did not leave a comment.

LONGINOS D. 
Rating:
5.0

Thank you very much

ESTEBAN R. 
Rating:
5.0

Customer did not leave a comment.

CYNETH C. 
Rating:
3.0

The person that worked the front counter had a lot of smart comments and snide remarks. He was unprofessional to the customer ahead of me and then when it was my turn, he did the same. His comments centered around my declining of U-Haul insurance and he asked about my personal insurance on my vehicle. The expressions of his opinions about my purchase was unprofessional and uncalled for. If I had the time, I would have gone to another location. He does not represent the company with integrity and excellent customer care. In addition the truck was delivered with the same amount of gas that it was rented with, one half gallon, the mileage used was 40 miles. Once I received the receipt via email, they charged of 27$ for 5 gallons of gas. Practically, that doesn't even make mathematical sense. They have ripped us off. I will call tomorrow to see about getting my money back.

GRENELLYA H. 
Rating:
4.0

Close and convenient location fast service

LADONNA L. 
Rating:
5.0

Customer did not leave a comment.

DEMETRI M. 
Rating:
5.0

Customer did not leave a comment.

SHELIA L. 
Rating:
5.0

The friendliest customer service ever! This was my second visit to this location. Excellent phone etiquette too.

NAEJA J. 
Rating:
5.0

Excellent service all around!!

Eduardo S. 
Rating:
5.0

The staff at Hane Hardware were pleasant and helpful. I would definitely recommend them and use their service again.

Uwanda L. 
Rating:
3.0

Acknowledge customers and guide them through the process.

DEJANEE B. 
Rating:
5.0

We had really great service, everyone in the store was super friendly.

LORENZO B. 
Rating:
5.0

Everything was good, not need to do anything.

FRANCISCO R. 
Rating:
5.0

U Haul representative was courteous and professional

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
4.0

Easy enough pick up. The posted online closing time was incorrect, but the guy explained it to me. No biggie. Quick and easy pick up and drop off. Thank again!

LUIGGI C. 
Rating:
5.0

Customer did not leave a comment.

ANDRES R. 
Rating:
3.0

The transmission was slipping in the truck I had and the key didn't fit the lock on the back door. Glad I tried it first or my stuff would've been locked in until the next day.

Chandra R. 
Rating:
5.0

Customer did not leave a comment.

Marguerite N. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
2.0

Rude and no dolly's. Said I can't help u if u checked on online. I was pretty much on my own. And when I tried to get verified over mobile app it didn't work I had to go to uhaul website and it took forever for an agent

Elissa S. 
Rating:
5.0

Customer did not leave a comment.

GLADYS S. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO P. 
Rating:
5.0

Exelente servicio

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

YOSELIN M. 
Rating:
5.0

Staff was helpful and explained everything thoroughly.

JERSON R. 
Rating:
5.0

Customer did not leave a comment.

LUIS A. 
Rating:
5.0

Customer did not leave a comment.

AIRYNN M. 
Rating:
3.0

Customer did not leave a comment.

ASJA B. 
Rating:
2.0

I checked in online because I got an email stating it will save time, when I got to the place i was told it didn't matter if k checked in online. I had forgot my DL because i took it out of my Wallet to take the Picture that was request, well I was not able to get the truck because the coercí would not take the pic if my DL he wanted the physical card. What's the Point of offering a service if you won't actually honor it

JUAN C. 
Rating:
1.0

When I went to pick up the van, I was very clear that I was not sure of the return time. Isidrio told me that it would not be a problem because they would just charge me for every hour past the return time. He told me to bring it back whenever I finished my move. Then I got a call at the return time from another guy who very rudely and aggressively told me that I was past my time limit. When I explained that this wasn't what I was told, he again very rudely and agressively said "Bring the van back now it is reserved for another customer!" I don't appreciate being yelled at or spoken to like I am trying to steal the car. I don't appreciate being shouted at like I am a dog. I don't appreciate being lied to when I ask for an open return window. I will never return to this place of business and will definitely place this same review on Yelp. I had to stop all of my plans, empty the entire van at a friends house, and catch a very expensive Uber back to my house all because of this terrible customer service and disorganization of the people who work at this Uhaul/TrueValue on Florence and Avalon.

TAMAI J. 
Rating:
3.0

I needed the Uhaul longer than expected but my hours got cut and I was still charge for a full day doesn't make since but overall the customer service was cool.

NAOMI W. 
Rating:
5.0

Honestly I didn't find yet some to comment my experience have been working so good for me

ANTONIO I. 
Rating:
1.0

When arrived to get my uhaul the the uhaul customer service rep over booked and I had to wait over a hour for them to figure things out which got resolved but it was very inconvenient Jane hardware did everything they could was very helpful

KIMBERLY J. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
2.0

They have only one Uhaul system and the process is very slow. The agent has to leave to handle regular purchases and check equipment

Norita T. 
Rating:
5.0

Great service and pleasant environment.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

KYNSLEY W. 
Rating:
5.0

Customer did not leave a comment.

TANZOLA C. 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL W. 
Rating:
5.0

Sid's costumer service was great he made the process very smooth and easy.

Tanisha G. 
Rating:
1.0

U keep send me email saying I rented a truck but I didn't

FLOR G. 
Rating:
5.0

Everything was great cashier lot attendant

CESAR F. 
Rating:
4.0

My experience was smooth and pleasurable.

Donielle T. 
Rating:
5.0

Nothing in love point of view everything was perfect

WILLIAM W. 
Rating:
2.0

Customer did not leave a comment.

Irwin M. 
Rating:
5.0

No issues at all on my personal experience with this location I should add.. Spoke to Ray,he was very helpful and understanding of my questions and concerns,sure does have high customer service skills,above standard.. 2 thumbs up because of his help..

saul M. 
Rating:
4.0

I didn't like the policy of needing references in order to rent to me . No way around it . I don't like needing or using references for me to get anything . I try to be a very upstanding person. and it made me feel like a criminal. I am not.

DARRELL H. 
Rating:
2.0

The truck was dirty from the inside. The windshield looked as if it had never been cleaned at all. Customer service was poor.

JOSE P. 
Rating:
1.0

The store owner is rude and not helpful. I would not do business in this location ever again.

JORGE M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top