Customer Reviews for Hane Hardware Inc
(U-Haul Neighborhood Dealer)

573 reviews

508 E Florence Av   Los Angeles, CA 90003
(& Avalon St)

(323) 750-7805

Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: 8:30 am - 3:30 pm

Services at this Location:

Contact Us

(323) 750-7805

508 E Florence Av
Los Angeles, CA 90003
(& Avalon St)

Services at this Location:

Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: 8:30 am - 3:30 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

U keep send me email saying I rented a truck but I didn't

FLOR G. 
Rating:
5.0

Everything was great cashier lot attendant

CESAR F. 
Rating:
4.0

My experience was smooth and pleasurable.

Donielle T. 
Rating:
5.0

Nothing in love point of view everything was perfect

WILLIAM W. 
Rating:
2.0

Customer did not leave a comment.

Irwin M. 
Rating:
5.0

No issues at all on my personal experience with this location I should add.. Spoke to Ray,he was very helpful and understanding of my questions and concerns,sure does have high customer service skills,above standard.. 2 thumbs up because of his help..

saul M. 
Rating:
4.0

I didn't like the policy of needing references in order to rent to me . No way around it . I don't like needing or using references for me to get anything . I try to be a very upstanding person. and it made me feel like a criminal. I am not.

DARRELL H. 
Rating:
2.0

The truck was dirty from the inside. The windshield looked as if it had never been cleaned at all. Customer service was poor.

JOSE P. 
Rating:
1.0

The store owner is rude and not helpful. I would not do business in this location ever again.

JORGE M. 
Rating:
3.0

Customer did not leave a comment.

MAHARLIKA W. 
Rating:
1.0

Make sure it has gas and the beak problem it has dangerous.

LATREECE W. 
Rating:
3.0

Their machine was slow so it took a bit longer to check out.

Rachel L. 
Rating:
5.0

These associates were really helpful and on top of things

LIONEL L. 
Rating:
1.0

They lied about what was included in the contract I think they are thrives and I am considering sueing so no I would never suggest anyone to rent from there

Johnny B. 
Rating:
4.0

Customer did not leave a comment.

MICOLE M. 
Rating:
5.0

Great people, excellent service

Uminda M. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR A. 
Rating:
2.0

You are not giving people there deposit back

LASHORNDA Y. 
Rating:
1.0

Had the absolute WORST experience renting from you guys. We rented a truck and appliance dolly and I hired movers. When we arrived, the dolly that we ordered wasnt there. I had to drive an additional 25 miles to pick up dolly, all the while paying hourly for my movers, paying for gas and paying per mile. To top things off it caused me to miss my flight. This service is laughable and I plan to be very vocal about that.

Stephan P. 
Rating:
5.0

Customer did not leave a comment.

Manuel P. 
Rating:
5.0

A great group a team members that make you feel at home. When I need a truck I will rent one again. I will also let my friends know as well.

Jerome J. 
Rating:
5.0

Customer did not leave a comment.

Elias P. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
4.0

Customer did not leave a comment.

URIEL V. 
Rating:
2.0

Customer did not leave a comment.

ALISA B. 
Rating:
5.0

Everyone was very nice.

jorge M. 
Rating:
5.0

Customer did not leave a comment.

MARY KATHERINE E. 
Rating:
5.0

Customer did not leave a comment.

Crystal M. 
Rating:
1.0

I was sent to this location even though it was a significant distance from my “preferred” location. Contactless checkin didn't work and then they didn't have the blankets that I reserved so I had to go to another Uhaul location (Santa Monica, Lincoln Ave) to get those. After I asked if there is anything different that I need to do when I drop off my equipment and being assured that there would be no issues, that location then proceeded to set up my blanket reservation with the wrong drop off location and it took me an extra 30 minutes to drop off my equipment. This experience has caused me to strongly recommend avoiding Uhaul at all costs to all of my contacts.

Thomas A. 
Rating:
5.0

Wonderful staff. Great experience

Benjamin C. 
Rating:
3.0

Clean fee was charged when it was turned in clean!

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Alberto R. 
Rating:
1.0

Be very clear on rates, I feel deceived

MARC P. 
Rating:
1.0

Customer did not leave a comment.

RACHEL L. 
Rating:
1.0

Van was extremely dirty, it was almost dangerous to drive due to the windows and mirrors being so dirty. You walk in the store and it seems like everyone hates their job, they will walk right past you and act like you don't exist. Once you get their attention they act like they are doing you a favor and you are on their watch even though you manage to use the alternative self-service online option to save everyone the headache and limit your exposure. I don't understand how they've stayed in business running the place the way they do. Although, I understand the store is not owned by U-Haul their horrible customer service is not a good look for U-Haul.

Jessica S. 
Rating:
1.0

The customer service was horrible. Refused to give me a U-HAUL until a customer service representative made the guy give it to me. Upon return Tried to con me about damage. There was NO DAMAGE at all. Made me sit and wait while he looked through security footage. Completely unprofessional just bad service all around.

keensen C. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
5.0

I can honestly say that this location has offered me extraordinary professionalism. I have 2 great experiences with this location, and for any future moves, I will be getting my truck from here! Two thumbs up!

CAROLINA L. 
Rating:
4.0

The store owner is too bossy on two occasions I've witnessed him being rude. I don't shop the store overall

DEBRA C. 
Rating:
5.0

The employees at the Hane Hardware Location on Florence were extremely helpful. They were able to quickly check me in and check me out.

Joseph F. 
Rating:
3.0

Make sure that the truck is clean and smells fresh. The person that checked me out noticed the papers and dust in the back of the cab; however, when I returned the vehicle I was made to sweep the back of the cab because the same dust was in the back of the cab or be charged a clean up fee. The attendant was very rude and disrespectful and said to me next time take a picture. He then began to inspect the vehicle from top to bottom looking for something that wasn't there. I rent from U-Haul every two weeks to pick up food to feed people. I had the truck for about 2 hours and only drove 20 miles. I WILL NEVER RETURN THIS ESTABLISHMENT AGAIN! I would like follow up as well.

Raymond C. 
Rating:
4.0

I had to ask for a return receipt .

Adriana G. 
Rating:
2.0

need more costomer service

Wendy A. 
Rating:
1.0

Customer did not leave a comment.

CARLOS ALBERTO D. 
Rating:
5.0

Customer did not leave a comment.

YOUN K. 
Rating:
5.0

You all make it easy

Briant J. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jerone D. 
Rating:
3.0

Customer did not leave a comment.

EDWIN B. 
Rating:
4.0

Customer did not leave a comment.

Justin J. 
Rating:
4.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

MIESHA M. 
Rating:
3.0

Cluttered but check in was quick

Estefania T. 
Rating:
5.0

The customer service is top rate and the attention to detail was exemplary. Very courteous and professional staff

Christopher T. 
Rating:
5.0

Good experience. Everyone very professional!

Troye H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO J. 
Rating:
3.0

Clean and sanitize the inside of the truck!! Also just add the insurance to the price and don't advertise $19.99. I drove just about 40 miles and put $8 of gas and still paid $75. I only used it for 2 hours. And parked it for 5 hours because I paid for the day!! Prices SUCK!!

Jose A. 
Rating:
4.0

Customer did not leave a comment.

Majid M. 
Rating:
1.0

Customer did not leave a comment.

Jessica D. 
Rating:
3.0

A little difficult to locate and especially when we have limited time close to closure on Sunday (3:30pm). The personal was great.

Aydin N. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Jesus H. 
Rating:
5.0

Customer did not leave a comment.

TARA S. 
Rating:
5.0

great rental experience

MAIA R. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
3.0

With covid-19, trucks should be thoroughly cleaned regularly inside and out. I thought ,l my lease was a little pricey regarding miles. The service was quick and unclear when returning vehicle. Thank you

KEVIN S. 
Rating:
1.0

Truck was super dirty, looks like it hasnt been cleaned or washed in weeks. Very disgusting. Back of the truck still had so much dirt it got all my furniture dirty. Im very mad and disappointed. I have pictures. The front of the truck inside was filled with dirt also, and papers everywhere. Super Sad, and unprofessional!

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Jiye E. 
Rating:
5.0

Customer did not leave a comment.

Chase T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Todo muy bien

JOSE T. 
Rating:
3.0

Customer did not leave a comment.

ERLINDA I. 
Rating:
5.0

Great Customer Experience

Jorge R. 
Rating:
3.0

Neee more space to drop off trucks. We had family emergency and needed to drop truck off quickly. There was very little space So parked behind another uhaul already there. Gate was locked. This is a huge problem. Want to be compliant with uhaul and this made it difficult late at night. Also was charged far more than I was quoted. Over 300.00 when I was quoted 141.00.

TYLER B. 
Rating:
5.0

Customer did not leave a comment.

Johana D. 
Rating:
5.0

The truck was perfect and great and easy to drive I recommend to everyone to use it

JESUS C. 
Rating:
5.0

Everything was simple , clean , fast and everyone was friendly.

MEAHGAN V. 
Rating:
5.0

Customer did not leave a comment.

ARRENE W. 
Rating:
5.0

Customer did not leave a comment.

JESSY Z. 
Rating:
3.0

Cobran mucho de Aseguranza $25.00 dólares es demasiado dinero y no te dicen nada

Jhonn G. 
Rating:
3.0

The rental site was the shared parking lot of a hardware store. If the hardware store closes earlier than the drop off time for vehicles rented from that lot, then the gate into the parking lot should have an attendant if it is to be closed. When I returned to drop off the vehicle, there was no visible attendant and the gate was closed.

Thien N. 
Rating:
5.0

Amazing support! Great experience!

Haley F. 
Rating:
5.0

Customer did not leave a comment.

Luis B. 
Rating:
5.0

The after hour drop off location should be more specific and secure. We had to park the truck on the street.

Lilian P. 
Rating:
2.0

I was informed at the last minute that I had to drive an hour and a 1/2 out of my way to pick up this rental Because it was not located at the original reservation store.No accommodations were offered to relocate it for me. Very disappointed

John R. 
Rating:
1.0

Used a truck to pull a trailer I never used the inside back of the truck was charged a $25 cleaning fee. I tried explaining this to the person on the phone and they were be smug about it had to call you services to get a refund I have rented from uhual close to 100 times and i will Never use this location again

ramond C. 
Rating:
4.0

Customer did not leave a comment.

Jose O. 
Rating:
3.0

We are supposed to have social distancing between us today when I picked up my uhaul this hardware store had no social distancing between customers. Service was good but the wait was long .

Georgina A. 
Rating:
5.0

The staff was friendly and personable.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
4.0

Need my refund put back on my card please, it didn't cost me $222.00

Valencia Y. 
Rating:
4.0

Customer did not leave a comment.

Cheryl R. 
Rating:
4.0

Perhaps you can extend the hours at night. This would allow more customers to take care of their moving in one day, not two. Thank you

Wayne L. 
Rating:
5.0

Hasta el momento siento que no tengo algo que agregar

Antonio I. 
Rating:
5.0

absolutely nothing! with everything going on right now, their customer service was great I felt so comfortable I appreciate the outstanding service I received I'll definitely be returning. THANK YOU

NICOLE E. 
Rating:
5.0

Customer did not leave a comment.

Julio C. 
Rating:
4.0

Customer did not leave a comment.

Damon C. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
1.0

The customer service that I received from the U-Haul locations from my cross country move was a horrendous experience! The feeling like no one knew what was going on at all times to were we had to call the u-haul corporate number to get things resolved over and over was pure exhaustion and the reason people pay for the service is to make things less stressful. Then the dealer that I went to at 508 e Florence in Los Angeles was the worst the lady took pictures of not only my identification which I could understand but of my credit card and then proceeds to take a picture of me. That is a complete violation of my rights and I am not ok with that and will consult a lawyer about that action that was taken. My only resolution for this problem is to refund me for my trip cost here for the type of service that I received the entire time and train corporate retail and dealers a way to love what they do because if they don't they should not have a contract or find another place to work. I'll end this with I will consult a lawyer if the resolution team can't do anything because taking a picture of my credit card and of me cross the line by far!

Rayal T. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
No reviews have been submitted for this location.

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