Customer Reviews for Hane Hardware Inc
(U-Haul Neighborhood Dealer)

613 reviews

508 E Florence Av   Los Angeles, CA 90003
(& Avalon St)

(323) 750-7805

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: 8:30 am - 3:30 pm

Services at this Location:

Contact Us

(323) 750-7805

508 E Florence Av
Los Angeles, CA 90003
(& Avalon St)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: 8:30 am - 3:30 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

LONGINOS D. 
Rating:
5.0

Thank you very much

ESTEBAN R. 
Rating:
5.0

Customer did not leave a comment.

CYNETH C. 
Rating:
3.0

The person that worked the front counter had a lot of smart comments and snide remarks. He was unprofessional to the customer ahead of me and then when it was my turn, he did the same. His comments centered around my declining of U-Haul insurance and he asked about my personal insurance on my vehicle. The expressions of his opinions about my purchase was unprofessional and uncalled for. If I had the time, I would have gone to another location. He does not represent the company with integrity and excellent customer care. In addition the truck was delivered with the same amount of gas that it was rented with, one half gallon, the mileage used was 40 miles. Once I received the receipt via email, they charged of 27$ for 5 gallons of gas. Practically, that doesn't even make mathematical sense. They have ripped us off. I will call tomorrow to see about getting my money back.

GRENELLYA H. 
Rating:
4.0

Close and convenient location fast service

LADONNA L. 
Rating:
5.0

Customer did not leave a comment.

DEMETRI M. 
Rating:
5.0

Customer did not leave a comment.

SHELIA L. 
Rating:
5.0

The friendliest customer service ever! This was my second visit to this location. Excellent phone etiquette too.

NAEJA J. 
Rating:
5.0

Excellent service all around!!

Eduardo S. 
Rating:
5.0

The staff at Hane Hardware were pleasant and helpful. I would definitely recommend them and use their service again.

Uwanda L. 
Rating:
3.0

Acknowledge customers and guide them through the process.

DEJANEE B. 
Rating:
5.0

We had really great service, everyone in the store was super friendly.

LORENZO B. 
Rating:
5.0

Everything was good, not need to do anything.

FRANCISCO R. 
Rating:
5.0

U Haul representative was courteous and professional

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
4.0

Easy enough pick up. The posted online closing time was incorrect, but the guy explained it to me. No biggie. Quick and easy pick up and drop off. Thank again!

LUIGGI C. 
Rating:
5.0

Customer did not leave a comment.

ANDRES R. 
Rating:
3.0

The transmission was slipping in the truck I had and the key didn't fit the lock on the back door. Glad I tried it first or my stuff would've been locked in until the next day.

Chandra R. 
Rating:
5.0

Customer did not leave a comment.

Marguerite N. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
2.0

Rude and no dolly's. Said I can't help u if u checked on online. I was pretty much on my own. And when I tried to get verified over mobile app it didn't work I had to go to uhaul website and it took forever for an agent

Elissa S. 
Rating:
5.0

Customer did not leave a comment.

GLADYS S. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO P. 
Rating:
5.0

Exelente servicio

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

YOSELIN M. 
Rating:
5.0

Staff was helpful and explained everything thoroughly.

JERSON R. 
Rating:
5.0

Customer did not leave a comment.

LUIS A. 
Rating:
5.0

Customer did not leave a comment.

AIRYNN M. 
Rating:
3.0

Customer did not leave a comment.

ASJA B. 
Rating:
2.0

I checked in online because I got an email stating it will save time, when I got to the place i was told it didn't matter if k checked in online. I had forgot my DL because i took it out of my Wallet to take the Picture that was request, well I was not able to get the truck because the coercí would not take the pic if my DL he wanted the physical card. What's the Point of offering a service if you won't actually honor it

JUAN C. 
Rating:
1.0

When I went to pick up the van, I was very clear that I was not sure of the return time. Isidrio told me that it would not be a problem because they would just charge me for every hour past the return time. He told me to bring it back whenever I finished my move. Then I got a call at the return time from another guy who very rudely and aggressively told me that I was past my time limit. When I explained that this wasn't what I was told, he again very rudely and agressively said "Bring the van back now it is reserved for another customer!" I don't appreciate being yelled at or spoken to like I am trying to steal the car. I don't appreciate being shouted at like I am a dog. I don't appreciate being lied to when I ask for an open return window. I will never return to this place of business and will definitely place this same review on Yelp. I had to stop all of my plans, empty the entire van at a friends house, and catch a very expensive Uber back to my house all because of this terrible customer service and disorganization of the people who work at this Uhaul/TrueValue on Florence and Avalon.

TAMAI J. 
Rating:
3.0

I needed the Uhaul longer than expected but my hours got cut and I was still charge for a full day doesn't make since but overall the customer service was cool.

NAOMI W. 
Rating:
5.0

Honestly I didn't find yet some to comment my experience have been working so good for me

ANTONIO I. 
Rating:
1.0

When arrived to get my uhaul the the uhaul customer service rep over booked and I had to wait over a hour for them to figure things out which got resolved but it was very inconvenient Jane hardware did everything they could was very helpful

KIMBERLY J. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
2.0

They have only one Uhaul system and the process is very slow. The agent has to leave to handle regular purchases and check equipment

Norita T. 
Rating:
5.0

Great service and pleasant environment.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

KYNSLEY W. 
Rating:
5.0

Customer did not leave a comment.

TANZOLA C. 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL W. 
Rating:
5.0

Sid's costumer service was great he made the process very smooth and easy.

Tanisha G. 
Rating:
1.0

U keep send me email saying I rented a truck but I didn't

FLOR G. 
Rating:
5.0

Everything was great cashier lot attendant

CESAR F. 
Rating:
4.0

My experience was smooth and pleasurable.

Donielle T. 
Rating:
5.0

Nothing in love point of view everything was perfect

WILLIAM W. 
Rating:
2.0

Customer did not leave a comment.

Irwin M. 
Rating:
5.0

No issues at all on my personal experience with this location I should add.. Spoke to Ray,he was very helpful and understanding of my questions and concerns,sure does have high customer service skills,above standard.. 2 thumbs up because of his help..

saul M. 
Rating:
4.0

I didn't like the policy of needing references in order to rent to me . No way around it . I don't like needing or using references for me to get anything . I try to be a very upstanding person. and it made me feel like a criminal. I am not.

DARRELL H. 
Rating:
2.0

The truck was dirty from the inside. The windshield looked as if it had never been cleaned at all. Customer service was poor.

JOSE P. 
Rating:
1.0

The store owner is rude and not helpful. I would not do business in this location ever again.

JORGE M. 
Rating:
3.0

Customer did not leave a comment.

MAHARLIKA W. 
Rating:
1.0

Make sure it has gas and the beak problem it has dangerous.

LATREECE W. 
Rating:
3.0

Their machine was slow so it took a bit longer to check out.

Rachel L. 
Rating:
5.0

These associates were really helpful and on top of things

LIONEL L. 
Rating:
1.0

They lied about what was included in the contract I think they are thrives and I am considering sueing so no I would never suggest anyone to rent from there

Johnny B. 
Rating:
4.0

Customer did not leave a comment.

MICOLE M. 
Rating:
5.0

Great people, excellent service

Uminda M. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR A. 
Rating:
2.0

You are not giving people there deposit back

LASHORNDA Y. 
Rating:
1.0

Had the absolute WORST experience renting from you guys. We rented a truck and appliance dolly and I hired movers. When we arrived, the dolly that we ordered wasnt there. I had to drive an additional 25 miles to pick up dolly, all the while paying hourly for my movers, paying for gas and paying per mile. To top things off it caused me to miss my flight. This service is laughable and I plan to be very vocal about that.

Stephan P. 
Rating:
5.0

Customer did not leave a comment.

Manuel P. 
Rating:
5.0

A great group a team members that make you feel at home. When I need a truck I will rent one again. I will also let my friends know as well.

Jerome J. 
Rating:
5.0

Customer did not leave a comment.

Elias P. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
4.0

Customer did not leave a comment.

URIEL V. 
Rating:
2.0

Customer did not leave a comment.

ALISA B. 
Rating:
5.0

Everyone was very nice.

jorge M. 
Rating:
5.0

Customer did not leave a comment.

MARY KATHERINE E. 
Rating:
5.0

Customer did not leave a comment.

Crystal M. 
Rating:
1.0

I was sent to this location even though it was a significant distance from my “preferred” location. Contactless checkin didn't work and then they didn't have the blankets that I reserved so I had to go to another Uhaul location (Santa Monica, Lincoln Ave) to get those. After I asked if there is anything different that I need to do when I drop off my equipment and being assured that there would be no issues, that location then proceeded to set up my blanket reservation with the wrong drop off location and it took me an extra 30 minutes to drop off my equipment. This experience has caused me to strongly recommend avoiding Uhaul at all costs to all of my contacts.

Thomas A. 
Rating:
5.0

Wonderful staff. Great experience

Benjamin C. 
Rating:
3.0

Clean fee was charged when it was turned in clean!

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Alberto R. 
Rating:
1.0

Be very clear on rates, I feel deceived

MARC P. 
Rating:
1.0

Customer did not leave a comment.

RACHEL L. 
Rating:
1.0

Van was extremely dirty, it was almost dangerous to drive due to the windows and mirrors being so dirty. You walk in the store and it seems like everyone hates their job, they will walk right past you and act like you don't exist. Once you get their attention they act like they are doing you a favor and you are on their watch even though you manage to use the alternative self-service online option to save everyone the headache and limit your exposure. I don't understand how they've stayed in business running the place the way they do. Although, I understand the store is not owned by U-Haul their horrible customer service is not a good look for U-Haul.

Jessica S. 
Rating:
1.0

The customer service was horrible. Refused to give me a U-HAUL until a customer service representative made the guy give it to me. Upon return Tried to con me about damage. There was NO DAMAGE at all. Made me sit and wait while he looked through security footage. Completely unprofessional just bad service all around.

keensen C. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
5.0

I can honestly say that this location has offered me extraordinary professionalism. I have 2 great experiences with this location, and for any future moves, I will be getting my truck from here! Two thumbs up!

CAROLINA L. 
Rating:
4.0

The store owner is too bossy on two occasions I've witnessed him being rude. I don't shop the store overall

DEBRA C. 
Rating:
5.0

The employees at the Hane Hardware Location on Florence were extremely helpful. They were able to quickly check me in and check me out.

Joseph F. 
Rating:
3.0

Make sure that the truck is clean and smells fresh. The person that checked me out noticed the papers and dust in the back of the cab; however, when I returned the vehicle I was made to sweep the back of the cab because the same dust was in the back of the cab or be charged a clean up fee. The attendant was very rude and disrespectful and said to me next time take a picture. He then began to inspect the vehicle from top to bottom looking for something that wasn't there. I rent from U-Haul every two weeks to pick up food to feed people. I had the truck for about 2 hours and only drove 20 miles. I WILL NEVER RETURN THIS ESTABLISHMENT AGAIN! I would like follow up as well.

Raymond C. 
Rating:
4.0

I had to ask for a return receipt .

Adriana G. 
Rating:
2.0

need more costomer service

Wendy A. 
Rating:
1.0

Customer did not leave a comment.

CARLOS ALBERTO D. 
Rating:
5.0

Customer did not leave a comment.

YOUN K. 
Rating:
5.0

You all make it easy

Briant J. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jerone D. 
Rating:
3.0

Customer did not leave a comment.

EDWIN B. 
Rating:
4.0

Customer did not leave a comment.

Justin J. 
Rating:
4.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

MIESHA M. 
Rating:
3.0

Cluttered but check in was quick

Estefania T. 
Rating:
5.0

The customer service is top rate and the attention to detail was exemplary. Very courteous and professional staff

Christopher T. 
Rating:
5.0

Good experience. Everyone very professional!

Troye H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO J. 
Rating:
3.0

Clean and sanitize the inside of the truck!! Also just add the insurance to the price and don't advertise $19.99. I drove just about 40 miles and put $8 of gas and still paid $75. I only used it for 2 hours. And parked it for 5 hours because I paid for the day!! Prices SUCK!!

Jose A. 
Rating:
4.0

Customer did not leave a comment.

Majid M. 
Rating:
1.0

Customer did not leave a comment.

Jessica D. 
No reviews have been submitted for this location.

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