UHaul is the best.
Donald Presgrave
Customer Reviews for Hanners Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your app didn't work for drop off. You need to fix that.
John SharpThis location was absolutely the best. The people at Hanners were very helpful and helped us a lot. The truck did have a shattered mirror inside and some of our items were scratched. Once we realizes there was glass shards, we had to take the time to sweep and clean the inside of the truck.
Robert CHENEYThe u haul app and customer service SUCKS TERRIBLY
Lee kellerTammy at Hanners Auto Sales provided a wonderful customer service experience. From our initial conversation at the start of the rental process to our ending contact at the return of the U-Haul truck, Tammy addressed all of our needs and took care of everything from start to finish. If you are looking to rent U-Haul equipment in the Jackson, MO area, I recommend Hanners Auto Sales. Tammy will take care of you and your experience will be stress free. Thanks for everything Tammy! Troy C.
Troy CowellI had to call her , they didn’t open until 10. I was returning at 9:45. I had a truck and trailer. She said just drop the trailer, I told her I couldn’t, I did not have Jack with me. I wasn’t aware blankets were suppose to go back in bags, I had them folded up inside of truck. She was going to charge me for her to put them in bag.Seriously….
Robert SeabaughThis feedback is not about Hanners. Your 24/7 pick up option is horrific. Why do you need 2 people besides myself to verify. I took a picture of my license but obviously you don’t like Wisconsin or our addresses. I will never use 24/7 EVER AGAIN
Brian GilesI can’t think of a single thing …
James BlairI was under a lot of stress trying to find a U-Haul for the 4th of July and the assistant . The assistant was very helpful and very friendly and understanding and we even cracked a few jokes I will rent from them again and again and again.
sharon Cavil-toranBetter communications regarding reservations
KURT JENSENHanners worked with us on our order, helped with getting into truck and returning. Very customer friendly.
James HamkeGreat experience, no problem
DAVID LUCASTammy was friendly, knowledgeable and accommodating. She even offered to meet us on a Sunday. 😊
CATHY HENSLEYCheck hours.
REBECCA WARDGreat fast service
MICHAEL GERALDSVery helpful and great service.
Steven SchreinerVery convenient location to me. Had exactly what I needed, very friendly customer service. 2nd time I had rented from there both times the same.
Donald BorsnikThe rental was very easy staff was pleasant and very helpful explained pickup and return no problems at all. Equipment was clean and ready to go thanks U-Haul and Hanners Auto
mark siedlerLady was really intelligent and nice
kathleen vinyardNeed to improve the app.
DANIEL PHILLIPSThe person doing the paperwork seemed a little confused, and this location didn't have the equipment or blankets we had reserved.
Mary Christy