Customer Reviews for Happy Campers Of Arkansas Inc
(U-Haul Neighborhood Dealer)

20 reviews

4946 Malvern Rd   Hot Springs, AR 71901

(501) 262-9125

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 262-9125

4946 Malvern Rd
Hot Springs, AR 71901

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The location management refuses to be helpful. I rented 2 dollies, but they were not in the truck. I had to go buy my own. But they're still charging me for the dollies they did not provide. I've left several messages, but they will not call me back. I was never rude, I don't know why they will not help.

Todd B 
Rating:
1.0

We only had the trailer to haul our car for less than 30 minutes when we had trouble. We returned it with the promise that the money would be returned to our account. We are waiting for the money U-Haul owes us $161. 97.

hubert b 
Rating:
5.0

Very helpful and great service

Daniel C 
Rating:
4.0

Customer did not leave a comment.

mary w 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
3.0

Customer did not leave a comment.

Marisha C 
Rating:
1.0

1: Update your online check-in and checkout process. 2: Make sure phone representatives and physical address representatives are on the same page with particular details throughout process. 3: Allow for rental unit to be dropped at nearest U-Haul location

Lee K 
Rating:
5.0

Customer did not leave a comment.

Patrick H 
Rating:
3.0

No one at location. No instructions given to simply drop key in drop box that was not obvious as a U-Haul key return box (box is located next to the door of the brown barn). Had to call company to get a person to explain the process and where the box was. Better signage for when no one is present on site would be a big help. The site itself was clean, easy to find, and I had no other issues regarding this location.

Keith M 
Rating:
4.0

Customer did not leave a comment.

Gregg W 
Rating:
1.0

For a person with out a cell phone the return process was almost imposable. The vehicle was received with 3/8 tank of fuel . Was returned with same amount and charged 5gal for 21.38. There was no person to check in so had too call son too take pictures to justify the condition, milage,etc of a vehicle that was received with the check engine light on. When picked up the person said it was ok to drive so i did. The person never told me of the indeepth process of return. I will not do that again. Thanks for reviewing my conplaint. E. T. Tollett

Edward T 
Rating:
5.0

NA

Tiara H 
Rating:
5.0

Customer did not leave a comment.

Timothy V 
Rating:
5.0

Nothing. I passed this place randomly on my way to my drop-off location that was 20 miles further. I stopped in and they were willing to take my trailer which saved me considerable time. Thank you again for taking it.

Doug B 
Rating:
5.0

Efficient and exceptional service.

Renita P 
Rating:
4.0

Customer did not leave a comment.

Rex W 
Rating:
5.0

The texting system and software was excellent for pickup and delivery.

Stephen G 
Rating:
4.0

Customer did not leave a comment.

James H 
Rating:
5.0

They were very courteous

Paul K 
Rating:
3.0

On the day we were to return the trailer we were not sure if we would make it by closing time. I spoke with a lady who called from there inquiring about the return. I told her it may be late or the next day. She said she could send a link for us to do the return whether they were closed or not. But when we arrived to return it they were closed with a locked gate no way to return it physically. So we had to wait until the following afternoon resulting in another fee and a 2nd 20min trip to this location.

Jeffrey T 
No reviews have been submitted for this location.

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