Vehicle exterior was not clean. Yes, it was cold & No I don’t care. No snow brush in vehicle. They’re cheap. Wipers for vehicle were not suited to cold environment. I purchased appropriate on travel. Ensure ALL PURCHASED ITEMS ARE AVAILABLE WHEN PICKING UP VEHICLE. I shouldn’t have had to go to a different location to get my items.
RYAN L
Customer Reviews for Harolds Towing & Recovery Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mild deficiencies with equipment, but not enough to render said equipment unusable. Thorough pre-use and return inspections can mitigate these small deficiencies before a paying customer encounters them.
Jordan PWorker reluctantly helped my daughter hook up unit to vehicle, told her to do it herself. Same thing when dropping it off
Tiffany RWhen we booked the Uhaul we were able to chose the location of pick up. Two days before we got notification the time and location were changed. This was inconvenient but we were able to make it happen!
Jody ATrailer had no jack to connect or disconnect. Was not happy. Couldn’t rent a hitch, so had to go out and buy one.
RANDYN NWhen I got the truck, the back of it hadn’t been swept out by the previous renter. The attic had a layer of dirt all over the surface. I had to sweep it out myself before I could put my stuff in it. Otherwise the service at Harold’s towing was good. Friendly and helpful people.
Shawna MI secured a trailer for 7 am three weeks prior to move, two days before they said I could not have it until 11:30 am. I had to reorganize all my appt and people. Some employees were very helpful others not so much..
Teena SMake sure you have a hammer and WD-40
Darrell BHorrible service. Trailer was dirty. Had to wait outside the compound for 20 mins as the person inside didn't open the gate. Will never use them again
Jeff SIt would be nice to have some way to crank up unit. Being older it is not easy to pick it up and place on the hitch.
Dana NLight hook up was broken on the original unit so we switch. Got the lights hooked up and they weren’t in working order either. Unit was a bit dirty yet we are expected to bring it back super clean. After the unit was returned the workers couldn’t find it calling to ask me where it was. I was charged a whole day for being one hour late bringing it back. I’ll be finding a new company to rent from for my moving needs
Michelle S