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MELYNDRA P
Customer Reviews for Harringtons
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Harringtons location itself is nothing fancy, but that is perfectly fine. He's a good man that works with what he has. He came through for me on a holiday when nowhere else would. I made a reservation, 3 days prior at another location in town (a larger location) and they never fulfilled my reservation. Stated they had mobile pickup, they did not. Stated they would be open on holiday, they weren't. Forget the big establishments and go for the small town guys that care and need to be loyal as this job supports there family and they care.
Cameron DLot is small and cramped.
JOHN REasy rental process from start to finish. Trailer was in good condition. Very happy with overall.
John TThis location has no business being a drop-off location for people with trucks and huge trailers. There is no room to drop off.
WILLIAM DNo cell reception was difficult to use the app to load data and get the truck.
Ziad EVery helpful and quick.
Judy WDoug has always been helpful when we have rented from this location.
jerald bDoug was extremely pleasant, I actually enjoyed getting the trailer.
Kevin BWe were overcharged $52.93 for mileage. I took pictures of the truck and dashboard in case of damage or mistakes. The starting milege was incorrect. Someone had used the truck before us and the miles were not updated. How do we get this corrected?
Cheryl FPerfect!
Safiuddin MHard to comment as the location closed at 12 pm Saturday. Also had to drive 20 minutes to drop off at location vs. in town Bloomington.
BRAD KThis was not the location I had reserved a truck for. U-Haul did not inform me that my truck would not be available at the original location I had reserved for so I was forced, very last minute, to go very out of my way to get this truck. I ended up paying more for gas and mileage because of this and will not be using U-Haul moving forward because of this. This was not the fault of the location where I ended up getting a truck but is a fault of U-Haul itself.
Kelly ILocation was too far from where I needed to pick up a U-Haul truck.
Jim PThe uhaul place does not have a spacious lot to easily drive in and out of the lot. It is located on a hill making it difficult to back in or out of the lot.
Latavia BVery professional service and coordination with dropping off equipment.
Ruben BDrop off was super easy!
Donnie HFix parking over crowding issues.
Sara HMom and pop shop weird location. Had to flag the man cutting grass to come help us return the equipment
Donald TThe location is on a hill, and has hills within. When dropping or lifting a trailer, it runs the risk of rolling momentum downhill. Drop off was not convenient as there wasn't any space to maneuver the trailers off of a busy road.
Kenaz BInsanely deadly driveway that pulls out onto 60mph highway with little vision of oncoming traffic. Additionally; driveway is on a very steep slope and gravel.
Daniel GClear instructions and helpful over the phone.
Haley FMaking the rental on the App was a bit cumbersome. At least a good part of that was because of poor cell —phone signal at this location.
Joseph GThe guy I spoke with on the phone was very nice and informative. He told me he wouldn’t be there but told me where to park and what to do with the key. The place is tight for a 26 footer but made it work.
Anthony CPut this guy in charge of all Bloomington U-Haul. He was fast at getting out the door and he was easy to understand.
Adam Wit was dark, they were closed since it was after hours so I don't know if it was clean. there weren't any outside lights and the signs were NOT very visible at night so I had no idea where to park it. also the App crashed 3 times while I was trying to check the uhaul in while I was taking pictures so I had no idea if it worked so I had to call support
Angela HTell me why my uhaul cost me 400 dollars for a one day 72 miles trip… WITH A TRUCK WITH THE CHECK ENGINE LIGHT ON. I want a refund of some sort
Patrick ADoug was super friendly and apologized for not having equipment ready. It was me who did a last minute request after two other sites give me run around (was told to just show up for a trailer at specific time then no one was around to help). He made my moving way easier by hooking up trailer, telling me what light harness I needed and watched for traffic as I left. I most definitely will rent again from him and worth the 10 minutes outside Bloomington for great customer service!
Kathy SVery courteous but could not contract at the price quoted online and the tax exempt status would not work
Monroe Feverything went great..
Paul CThe location I was supposed to pick the unit up at, when I got there they did not have one. They didn't help in finding one. The location that I did use is over 30 minutes one way, out of the way for me. Not at all convenient!! Not happy with the service this time around, I have used U haul in the past without issues, not this time.
David DExcellent service. Flexible time schedule helped start my project early.
Jeff Pvery nice man helped us
mischelle pThe drop off was literally someone’s yard.
Bob DThe gentleman at this site was very Friendly and informative.
Edward TYour app is terrible and I was ready to give up on this whole rental but Mr. Harrington came in even though he was closed and got me on the road. Customer service like that doesn’t happen very often and if I need a rental in that area I will definitely go back to him
Gregory SBest experience I've ever had with u haul this is my new favorite location
RANDALL HEverything was just fine.
Mark KThis was not the location I requested and in fact was 20+ minutes and more than 10 miles from the location I requested. I had to pay extra mileage when it was UHaul that requested a different location. This is totally unacceptable.
Heidi HNo complaints
DANNY BThe operator returned my voice message and made special arrangements for me to return the trailer after hours then emailed me my receipt the next day as discussed. He was very accommodating. Well done.
JAMES GVery helpful and knowledgeable. Provided great customer service and made the experience smooth and easy
DiAnna KNo cellular roaming service, took over an hour to get code on my phone to open the lock box for the keys to the truck! Supposed to pick up truck at 8:00a.m., didn’t leave until after 9:15a.m.!!! No one willing to help, although the owner of the site had a home 25 feet away!!! Awful! Will NEVER use this place again!!!
Andrew HMr. Harrington was very nice person. We called him before we dropped off the trailer to ask him if he can wait for us. He explained to us why he could not wait but gave us a detailed instruction on how to take the trailer off the hatch. I called him in the morning of Saturday to check on the trailer because we dropped it after hours on Friday. He was very nice to me and said he took care of everything fifteen minutes ago. The way he spoke to me was very respectful. Just like his attitude. Very caring and professional.
Karley KU-Haul wasn't available at desired pickup point. Had to travel 12 miles back and forth for alternative pickup point.
Sripad JThe office was filthy and cluttered with old food wrappers and just plain messy! Also, there was a sick person on the sofa in the office. This will be my last rental there!
Gerald TEverything went well. Not sure if I can recommend anything to improve on. Unless it would be a power wench on the auto transport. For loading vehicles that don't run. Which could be a separate rental attachment. Thank you for the convenience of the Harringtons
Charles CDoug was such a nice guy. Explained everything really well and was very helpful.
Michael SThe gentleman there TY ok his time to inspect the truck and even apologized for the mileage overage even though it was not his fault.
Kevin BGreat location since it is only about 4 miles from my house. Have rented or returned equipment here a few times and never had any issues.
Dean PTotal experience was great. I have known the owner for many years, he stayed open later to help us. Thank you Doug !
Mark MWe had to use the phone app because facility was closed. App was TERRIBLY slow and did not function well. Apparently, WiFi access at that location is VERY poor so this may have contributed to the issue. App needs to be revised to function smooth and quickly. It took us at LEAST 49 minutes in the parking lot just to navigate through the app.
Tracy WDoug Harrington is not only a very friendly fellow, but as a business owner he exceeded expectations with his willingness to guarantee equipment all at one location for customer ease and convenience. Doug is an excellent representative of the Uhaul brand due to his careful instruction, patient attitude, and overall experience with the equipment he rents. I would recommend him above any of his nearby competition. Very satisfied with his business!
Pete BMr. Harrington is a very nice man and cares about his customers. Easiest rental I've ever dealt with. Thank you!
Henry SA place called Cjs in btown didn’t stage my truck like it was supposed to be staged and I spent 3 hrs trying to get a truck beginning at 530 in the morning. Luckily, a nice woman at uhaul support found me a truck at Harrington’s and everything went very smoothly.
Aaron lToo far from destination of Indiana University
ROBERT G