The truck was invested w roaches , I told them @ Harris auto when I dropped it off they said they would check it out also I put more gas in it then when I received in it . They charged us 23.87 more when we only went 17 miles over the estimate of 40 miles which was only 15 .00 my mother will be contacting the bank in regards to this matter the truck returned same day
CHRISTIE L
Customer Reviews for Harris Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The roof of the U-Haul was leaking and I wasn't told about the question before leaving the lot
JORDAN RGreat customer service, I was in and out quickly. On the auto transporter, the ratchets were dry and difficult to use, =other than that, all good. Note: This was not the scheduled pickup location, it was supposed to be in Sandy Springs off Roswell Rd. However when I got there at 8AM, there was no auto transporter available. The staffer on site was very accommodating and was on the phone with the local UHaul rep to find me another unit, which we did find one, about an hour away. Other than the fact my reservation was not actually there, everyone has been very helpful.
BRYAN WTo u-hall if the rental comes back early, you should receive some money back only thing I would recommend to you U-Haul
Travas BExcellent location and customer service
ALYCE C100% customer satisfaction. Best place to rent a uhaul from is a family owned business. Support small businesses.
KAREN SNone, you guys executed very well.
Eli DThe staff are friendly and helpful. The check in process streamlined. As with most rental locations I’ve used, it doubles as a vehicle repair shop, busy with cars either waiting for service or complete and waiting for pickup. This could create a challenge to some that aren’t skilled in maneuvering and backing trailers, as parked cars are in scattered places around the lot. This particular location keeps the rentals on three different lots that they either lease or own. One requires crossing fairly busy road to rent or park. Not particularly a bad thing, just know it could create a hazard in walking/crossing from the rental office to the lot that has your rental (and vice-versa) with not a lot of road frontage. On a real positive note. There appeared to be a substantial inventory of rentals.
KEVIN MEverything was quick and easy.
ALISON HALWAYS EXTREMLY HELPFUL AND COURTEOUS.
DAVID SUHaul 20' van had questionable brakes
Francis RVery helpful staff. Quick response.
GEORGE TThe best place in Dalton to rent a uhaul. Gary, Kenneth and Alex always give fast and friendly service.
KAREN SCharged an inaccurate missing/damage fee of 200$. On top of charging for "Extra milage" on an unlimited mileage uhaul.. And incorrect fuel fees were added as well. I called the location to see about a correction & refund and was told to call their 1800 claims number, which can take as much as TWO WEEKS to process. All to correct over 300$ worth of their incorrect charges. Stay far far away from this place if you dont want to pay 500+ for nothing but a headache.
Austin MHelpful staff and equipment was clean
STEVEN KMr. Harris and his son are kind considerate knowledgeable and go above and beyond to make sure the rental check-in & return of rental is smooth and stress free unlike other places I've rented from in the area I highly recommend them to anyone
PEGGY HWell cuz there in the damn thing broke down on me no I did not have a good experience with y'all and I had to walk to work from where it broke down so no I didn't
JENNIFER QThe person that helped me was very knowledgeable and kind
DAVID SHands down best place to rent a uhaul from.
KAREN SVery disappointed.Tried to contact about leaving it at a different location and pricing. Got charged $186.00 for wrong drop off. Ridiculous! Will never use u-haul again! Said on contract there would be a fee for wrong drop off but did not let me contact or select anything else.
Lauren MThe gentleman was very pleasant and extremely helpful.
DAVID SGreat location, nice people
MATTHEW SVery friendly staff
JEFFERY MThe trailer seemed to need a little bit of TLC air pressure was low in a couple tires but for the most part, it was a great rental
DOUGLAS BThey are excellent to work with. Always accommodating and very kind to work with.
SHARON NExcelente trato
ORLANDO PThey are very friendly, helpful and accommodating
Tara MFast and easy. Definitely use this location again.
ROBERT PVery friendly staff and pleasant experience.
Jeffery MI just suggested you inform me of the steps when you rent and you have to return after labor hours; maybe you have to give a digital tour about the process that you have to do in the app when you return your Uhaul. Another thing is that I have not received the receipt for my transaction
MARVIN SNot really anything.
CRAIG CThey were friendly and explained most information I needed, as well as had the answers to my questions.
SHALENA C1817 Dixie hwy location was great. The first location I was sent was awful. They “lent” my reserved equipment to a friend and caused me to waste gas and time back tracking to another location, time on the phone to setup a new reservation, and this left me in 5:00 traffic that took more of my time. When I prompted the conversation with U-Haul to make an adjustment for the ridiculous situation, they did absolutely nothing. I spent more unnecessary money on gas than I did on the rental. Because of this, I have decided that after 20 years of business with Uhaul, I will be working with their competition going forward. This is compounded by my last experience where I was told that my rental truck two years back would have to be picked up 2 hours away up into the mountains in another state after having reserved it nearby causing me to lose 5 hours of moving time which I had paid labor waiting on me. Never again, I’m done.
JOSEPH KHands down the best place to rent a UHaul from in Dalton.
JOY TThank you
Jason MNothing.
MARK TLocation was fine but I had an issue with picking up the truck that I booked. I got an email from Uhaul which was about an update with the new pick up location. I took a taxi and arrived on time. I told I'm here to pick up the truck, but the person said they did not have a truck that was supposed to be there for me. I called Uhaul service centre and she said I had to go to Calhoun. I did not want to spend another time and money to pick up a truck. Somehow she found a truck that was available but I had to return it by 11 next morning. I do not know what exactly caused this issue because nobody told me, but if Uhaul double booked, this should be stopped.
HYUNJUN CFront bumper rubbed on the tire when turning right.
SAMUEL JThe service is excellent, may the service continue like this
JORGE VExcellent customer service
YVONNE AVery pleased
TROY AHighly recommend Harris service center for all your UHaul needs.
KAREN SI chose Harris service center to do business with for their customer service that’s always dependable, then Uhaul tries to send me to another location to pick truck up.Corporate Uhaul is trying to dictate where they want you to do business with. I’m the one paying the bill and I’ll rent from Harris no matter how many times they try and move my rental elsewhere.
JOY TI really like Harris service Center. They were very nice to work. Easy to turn in truck at this location
Yvonne AGreat customer service. They got me in and out quickly
WESLEY SThe ramp on the truck was hard to pull in and out I have rented a lot of uhaul trucks this ones ramp was bad
JOHN Pgreat place to rent
TERENCE EGreat place to rent a uhaul. Would definitely recommend Harris Service Center if you are looking for a uhaul to rent.
KAREN SExcellent service and friendly.
Carlos ABest place in Dalton to rent a UHaul.
KAREN SObviously I should have taken a picture of the mileage before leaving as I was charged 100 miles more than I drove. Dalton to Atlanta 95 miles and prompt return. Arrived 10 minutes after closing so was still charged for the second day. Website would not allow return to be entered a day prior to scheduled return. AC on truck was minimal on a 90+ degree day.
KATHLEEN ESeems like everyone wants to just use the phone to get everything done, not me personally I like to rent from a live person. Harris service center always makes me feel at home.
JOY TThe location was fine other than guy put the wrong mileage in so totally messed up my after hour return. I had to wait at the location after dark for U-Haul to contact me back and go through hoops and wasted 45 minutes of my time trying to get it returned and then to still be billed wrong and had to spend more time on phone with U-Haul.
Bobbi J