Customer Reviews for Harris Service Center
(U-Haul Neighborhood Dealer)

1,617 reviews

1817 S Dixie Hwy   Dalton, GA 30720
(1 Mi S of Walnut Ave)

(706) 275-8923

Office Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 7 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 275-8923

1817 S Dixie Hwy
Dalton, GA 30720
(1 Mi S of Walnut Ave)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 7 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent location and customer service

ALYCE C 
Rating:
5.0

100% customer satisfaction. Best place to rent a uhaul from is a family owned business. Support small businesses.

KAREN S 
Rating:
5.0

None, you guys executed very well.

Eli D 
Rating:
5.0

Customer did not leave a comment.

JOHN T 
Rating:
5.0

Customer did not leave a comment.

Xiangqian C 
Rating:
5.0

Customer did not leave a comment.

Shannon J 
Rating:
3.0

The staff are friendly and helpful. The check in process streamlined. As with most rental locations I’ve used, it doubles as a vehicle repair shop, busy with cars either waiting for service or complete and waiting for pickup. This could create a challenge to some that aren’t skilled in maneuvering and backing trailers, as parked cars are in scattered places around the lot. This particular location keeps the rentals on three different lots that they either lease or own. One requires crossing fairly busy road to rent or park. Not particularly a bad thing, just know it could create a hazard in walking/crossing from the rental office to the lot that has your rental (and vice-versa) with not a lot of road frontage. On a real positive note. There appeared to be a substantial inventory of rentals.

KEVIN M 
Rating:
5.0

Everything was quick and easy.

ALISON H 
Rating:
5.0

ALWAYS EXTREMLY HELPFUL AND COURTEOUS.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

THANH L 
Rating:
5.0

UHaul 20' van had questionable brakes

Francis R 
Rating:
5.0

Very helpful staff. Quick response.

GEORGE T 
Rating:
5.0

Customer did not leave a comment.

LUIS P 
Rating:
5.0

The best place in Dalton to rent a uhaul. Gary, Kenneth and Alex always give fast and friendly service.

KAREN S 
Rating:
5.0

Customer did not leave a comment.

GINGER G 
Rating:
5.0

Customer did not leave a comment.

ALFREDO B 
Rating:
5.0

Customer did not leave a comment.

ROBERTO L 
Rating:
1.0

Charged an inaccurate missing/damage fee of 200$. On top of charging for "Extra milage" on an unlimited mileage uhaul.. And incorrect fuel fees were added as well. I called the location to see about a correction & refund and was told to call their 1800 claims number, which can take as much as TWO WEEKS to process. All to correct over 300$ worth of their incorrect charges. Stay far far away from this place if you dont want to pay 500+ for nothing but a headache.

Austin M 
Rating:
5.0

Helpful staff and equipment was clean

STEVEN K 
Rating:
5.0

Mr. Harris and his son are kind considerate knowledgeable and go above and beyond to make sure the rental check-in & return of rental is smooth and stress free unlike other places I've rented from in the area I highly recommend them to anyone

PEGGY H 
Rating:
1.0

Well cuz there in the damn thing broke down on me no I did not have a good experience with y'all and I had to walk to work from where it broke down so no I didn't

JENNIFER Q 
Rating:
5.0

Customer did not leave a comment.

CAMILO C 
Rating:
5.0

The person that helped me was very knowledgeable and kind

DAVID S 
Rating:
5.0

Customer did not leave a comment.

TERRY B 
Rating:
5.0

Hands down best place to rent a uhaul from.

KAREN S 
Rating:
5.0

Customer did not leave a comment.

LUCY S 
Rating:
1.0

Very disappointed.Tried to contact about leaving it at a different location and pricing. Got charged $186.00 for wrong drop off. Ridiculous! Will never use u-haul again! Said on contract there would be a fee for wrong drop off but did not let me contact or select anything else.

Lauren M 
Rating:
4.0

Customer did not leave a comment.

Gregory L 
Rating:
5.0

Customer did not leave a comment.

GINGER G 
Rating:
5.0

Customer did not leave a comment.

Tina M 
Rating:
3.0

Customer did not leave a comment.

CLAIBORNE C 
Rating:
5.0

Customer did not leave a comment.

MARCO A 
Rating:
5.0

The gentleman was very pleasant and extremely helpful.

DAVID S 
Rating:
4.0

Customer did not leave a comment.

Jeffery W 
Rating:
5.0

Customer did not leave a comment.

ADAM W 
Rating:
1.0

Customer did not leave a comment.

BRITTANY V 
Rating:
5.0

Great location, nice people

MATTHEW S 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Very friendly staff

JEFFERY M 
Rating:
5.0

Customer did not leave a comment.

GEORGE T 
Rating:
4.0

The trailer seemed to need a little bit of TLC air pressure was low in a couple tires but for the most part, it was a great rental

DOUGLAS B 
Rating:
5.0

They are excellent to work with. Always accommodating and very kind to work with.

SHARON N 
Rating:
5.0

Excelente trato

ORLANDO P 
Rating:
5.0

They are very friendly, helpful and accommodating

Tara M 
Rating:
5.0

Fast and easy. Definitely use this location again.

ROBERT P 
Rating:
5.0

Very friendly staff and pleasant experience.

Jeffery M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B 
Rating:
4.0

I just suggested you inform me of the steps when you rent and you have to return after labor hours; maybe you have to give a digital tour about the process that you have to do in the app when you return your Uhaul. Another thing is that I have not received the receipt for my transaction

MARVIN S 
Rating:
5.0

Not really anything.

CRAIG C 
Rating:
5.0

Customer did not leave a comment.

JOY T 
Rating:
3.0

Customer did not leave a comment.

FELIX S 
Rating:
5.0

Customer did not leave a comment.

JAVIER R 
Rating:
3.0

Customer did not leave a comment.

Crellon M 
Rating:
4.0

They were friendly and explained most information I needed, as well as had the answers to my questions.

SHALENA C 
Rating:
5.0

Customer did not leave a comment.

Marcus R 
Rating:
3.0

1817 Dixie hwy location was great. The first location I was sent was awful. They “lent” my reserved equipment to a friend and caused me to waste gas and time back tracking to another location, time on the phone to setup a new reservation, and this left me in 5:00 traffic that took more of my time. When I prompted the conversation with U-Haul to make an adjustment for the ridiculous situation, they did absolutely nothing. I spent more unnecessary money on gas than I did on the rental. Because of this, I have decided that after 20 years of business with Uhaul, I will be working with their competition going forward. This is compounded by my last experience where I was told that my rental truck two years back would have to be picked up 2 hours away up into the mountains in another state after having reserved it nearby causing me to lose 5 hours of moving time which I had paid labor waiting on me. Never again, I’m done.

JOSEPH K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

Hands down the best place to rent a UHaul from in Dalton.

JOY T 
Rating:
5.0

Customer did not leave a comment.

Kyle L 
Rating:
5.0

Thank you

Jason M 
Rating:
5.0

Nothing.

MARK T 
Rating:
4.0

Location was fine but I had an issue with picking up the truck that I booked. I got an email from Uhaul which was about an update with the new pick up location. I took a taxi and arrived on time. I told I'm here to pick up the truck, but the person said they did not have a truck that was supposed to be there for me. I called Uhaul service centre and she said I had to go to Calhoun. I did not want to spend another time and money to pick up a truck. Somehow she found a truck that was available but I had to return it by 11 next morning. I do not know what exactly caused this issue because nobody told me, but if Uhaul double booked, this should be stopped.

HYUNJUN C 
Rating:
4.0

Front bumper rubbed on the tire when turning right.

SAMUEL J 
Rating:
5.0

Customer did not leave a comment.

JOEY S 
Rating:
5.0

The service is excellent, may the service continue like this

JORGE V 
Rating:
5.0

Excellent customer service

YVONNE A 
Rating:
4.0

Customer did not leave a comment.

BRENT C 
Rating:
5.0

Very pleased

TROY A 
Rating:
5.0

Highly recommend Harris service center for all your UHaul needs.

KAREN S 
Rating:
5.0

I chose Harris service center to do business with for their customer service that’s always dependable, then Uhaul tries to send me to another location to pick truck up.Corporate Uhaul is trying to dictate where they want you to do business with. I’m the one paying the bill and I’ll rent from Harris no matter how many times they try and move my rental elsewhere.

JOY T 
Rating:
5.0

I really like Harris service Center. They were very nice to work. Easy to turn in truck at this location

Yvonne A 
Rating:
5.0

Great customer service. They got me in and out quickly

WESLEY S 
Rating:
5.0

The ramp on the truck was hard to pull in and out I have rented a lot of uhaul trucks this ones ramp was bad

JOHN P 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

great place to rent

TERENCE E 
Rating:
4.0

Customer did not leave a comment.

PEGGY L 
Rating:
5.0

Great place to rent a uhaul. Would definitely recommend Harris Service Center if you are looking for a uhaul to rent.

KAREN S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T 
Rating:
5.0

Excellent service and friendly.

Carlos A 
Rating:
5.0

Best place in Dalton to rent a UHaul.

KAREN S 
Rating:
5.0

Customer did not leave a comment.

Heather D 
Rating:
4.0

Customer did not leave a comment.

SHERMAN P 
Rating:
5.0

Customer did not leave a comment.

KAREN S 
Rating:
5.0

Customer did not leave a comment.

Gerry A 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

CHARLES W 
Rating:
3.0

Obviously I should have taken a picture of the mileage before leaving as I was charged 100 miles more than I drove. Dalton to Atlanta 95 miles and prompt return. Arrived 10 minutes after closing so was still charged for the second day. Website would not allow return to be entered a day prior to scheduled return. AC on truck was minimal on a 90+ degree day.

KATHLEEN E 
Rating:
5.0

Seems like everyone wants to just use the phone to get everything done, not me personally I like to rent from a live person. Harris service center always makes me feel at home.

JOY T 
Rating:
4.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Rebecca S 
Rating:
2.0

The location was fine other than guy put the wrong mileage in so totally messed up my after hour return. I had to wait at the location after dark for U-Haul to contact me back and go through hoops and wasted 45 minutes of my time trying to get it returned and then to still be billed wrong and had to spend more time on phone with U-Haul.

Bobbi J 
Rating:
3.0

Customer did not leave a comment.

AGNES M 
Rating:
5.0

Customer did not leave a comment.

HEATHER P 
Rating:
5.0

Customer did not leave a comment.

Craig H 
Rating:
4.0

Just keep the great service you give....

Kevin M 
Rating:
5.0

Spotless equipment, great customer service!

David D 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
4.0

The system was down when I arrived, but I was allowed to take the U-Haul anyway, which I appreciated.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Caryn G 
Rating:
4.0

Customer did not leave a comment.

Robert H 
No reviews have been submitted for this location.
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