This was awful. My confirmation and my reservation was for a totally different location. I literally had to go to four different locations to finally â€œfindâ€ my truck! Once found the truck was filthy! It had a disgusting rug thrown on the floor which would have been dangerous driving with it. There was some sort of white powdery stuff around the cup holders, I was tempted to have the police check to see if was an illegal substance. The warning lights were on due to low tire pressure and rolling the window down was a challenge as the handle was broken. Plus my cost went up as it was distance from where I needed to use it. Uhaul should be ashamed.JODY L.
Customer Reviews for Harrys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was full of dirt, leaves, acorns and various metal pieces (nails, springs etc) in back. Cab had plastic spoons and trash in cubbies and dirt all in floor. Truck was completely empty in gas so bringing it back at same level is impossible since I don't want to be stranded. Wasn't allowed to park there while I rented the truck. After all of that I was double charged which the later returned but cause my bank to hit me with an overdraft fee of $36. I'm tightly budgeted but would have been just fine had that not occurred. I use uhaul for catering regularly. I usually use the west Athens location and have never had these issues.STACIE J.
Customer did not leave a comment.Jose A.
Customer did not leave a comment.Cathy B.
it was just kind of a random spot. a gravel lot next to a gas station.Jade F.
Truck was dirty, not full of gas. We went thru torrential rain and wipers were shot. Had to put new ones on. Coming home, was getting dark and headlights were 15' in front of truckDebra K.
Truck was nasty. Soda was spilled in cup holder and full of ants. Location had not cleaned the truck at all inside or out. Truck got us to our destination in one piece so mechanically it was goodMARI R.
the truck was bad no A/C NOT WORKING THE TRUCK WAS OLDELTON M.
The van had no air conditioning and had engine issues. We tried calling costumer service. After almost three hours of having us connect with other uhaul representatives they hung up. We lost almost 3 hours of moving trying to get a better uhaul. In sum, a terrible experience!Josue P.
Customer did not leave a comment.ERIN W.
Customer did not leave a comment.Daniel H.
Maintain the vehicle better.LINDA C.
Everything went smoothly for my move. The staff were great.DEBORAH D.
Location just very small for larger trucks, but personal was helpful.Jack C.
The air conditioning was broken on the van. Unacceptable conditions considering we paid full price. Will not be using U-Haul again.STEVEN N.
Our truck did not have working AC in the cab. This made moving very uncomfortable especially in 90 degree weather.Georgina P.
truck was full of antsANTHONY D.
Truck cab was full of ants. Made driving very hard.SYDNEY W.
The gentleman that helped us was friendly BUT truck we picked up was Dirty inside and out , smelled heavily like cigarettes !!! Also, Air conditioning did not work ðŸ˜ It was super hot! I paid for an air conditioned truck!!!ANDRE D.
The van was absolutely dusty and nastyVictoria B.
The check in was confusing, since I had to check in both online and in person. I had to provide an in person reference, which seemed odd. Also, the location did not know what equipment I was renting and did not include the appliance dolly I had requested to move appliances. The charges were also confusing, and were higher than was quoted, in addition to my card being swiped though I provided it online.BRITTANY Z.
I wanted a dolly, and they didn't have anymore. I would suggest making sure that a dolly comes with each vehicle.Shameka B.
Customer did not leave a comment.TORKISIA B.
I had to sweep out the back of the truck before use. Found drug paraphernalia in the passenger door handle. Just overall not a good experience.Matthew B.
Customer did not leave a comment.JAVIER M.
Customer did not leave a comment.Albert T.
truck was out of alignment and trash and personal items left in truck.Robert M.
Customer did not leave a comment.ROBERT B.
The employee that helped me was awful and would rather be selling cigarettes than helping me with my truck. She was rude and was absolutely awful. Mother truck was dirty and looked like it was not inspected. She did not have the utility dolly I ordered so she gave me an appliance dolly and told me I was lucky to get anything. Not a positive way to start a move.Alexander H.
Customer did not leave a comment.Samar H.
This has absolutely nothing to do with the pickup location which I have rated all 5 stars, but it was very difficult to complete the 24/7 Truck Share while on-site and this set me back an hour. I could not complete the required tasks in heavy rainfall on my cellphone as required because cellphones do not operate in heavy rainfall. The screen presses could not be completed and I could not type due to the conditions. Furthermore, I had to complete multiple tasks for the Truck Share pickup that I should have been able to complete at home before going on-site, such as adding contacts. If this message makes it to corporate, please consider overhauling the process for Truck Share! Other than this one aspect the rental was great.Edward B.
Customer did not leave a comment.LEIGH H.
Customer did not leave a comment.SARAH S.
Customer did not leave a comment.ROBIN T.
Customer did not leave a comment.TONYA R.
Cashier was rude and the truck i had to clean before I could get into it.ANDREA M.
Customer did not leave a comment.Jessica T.
Truck was dirty, tank not full, the gas tank cap dell off during my trip. The parking area was filthy!Richard M.
Customer did not leave a comment.alastair D.
Customer did not leave a comment.april F.
Equipment was not available when it was supposed to be. Picked up truck 4 hours later than scheduled time. Had no comparable equipment availableKent H.
Need more help. The lady in front was having problems and they had problems with my truck. They didn't even have my truck anymore and sent me to another location. I was guaranteed my truck would be ready or it was $50.BRYANT G.
Several issues with this rental: 1) I reserved a 17-foot truck, but several days before got a call saying that wasn't available within 10 miles and asking if a 15' would work. Although I wanted the longer one, getting notice of this 5 days before was good, and was this the only issue I would have been fine. (This is more of an issue with the website interface.) 2) On the day of rental, halfway through the checkout process the rep tells me there's no furniture blankets because they can't get into their storage area, so can I just do without or go find someplace else to get them? This was the only piece of additional equipment I asked for (and a fairly important one), and to be told at the last minute that there were none threw a wrench into thing. Had I gotten a call the day before I could have made arrangement and planned accordingly, but right then I suddenly had to make an unexpected half-hour detour to find the only other U-haul open to pick up a handful of blankets. I do appreciate that the rep at least called to make sure they were open, had blankets, and that I could return them with the truck (instead of separate), but in the moment having to suddenly rearrange my plans and rush to get things together in time was extremely stressful and unpleasant. The lesson I took from this is that I should just skip the location I used and use the one I got the blankets from instead, since they seem much better stocked. So though I will be using U-haul again, I will not be using this location.Jason W.
It was easy enough. Not a lot of help.Peggy A.
THe truck had a dirty sock in the cab. The tank was completely empty when I picked it up, yet you still charged me to fill it up when I returned it. The cab was filthyARNE T.
I could not understand exactly what the cashier was saying at the rental place. I tried to keep my patience with the texting approvals to get and take back of the rental property. Everything was sent through texting and made it long and difficult. They were nice, I just couldn't get a good understanding and didn't like the contract agreement through texting.Delbra K.
Very nice and friendly. I will be using them in the future.Nora E.
Gas Station too busy, the lady working there was by herself and serving a stream of gas customers. We had to to out back ourselves and find the storage trailer and get everything ready. Also, this is in a sketchy part of town.David M.
Get rid of the ants from the cab and the roaches from the trailer. Customer service was bad - there was only one person and she kept stopping to help the people in the store - the whole pick up took 45 minutes. There was a problem with the mobile app pick up so I had no choice but to go into the store to get the truck - she seemed inconvenienced.angela G.
Fantastic experience overall! Easy to pick up and return, nifty app! Van was spotless. Thanks!Neil H.
Have your regional director call me. We have a lot to discuss.Lisa H.
Customer did not leave a comment.Tammi G.
Customer did not leave a comment.Marlyn E.
Customer did not leave a comment.Julio L.
Too much reliance on electronicsRichard H.
Online check in was very slow/tediousVIRGINIA ELIZABE K.
Customer did not leave a comment.grant E.
The associate who I returned the vehicle to didn't wear a mask and was challenged to provide me with a receipt.Laura W.
Mine was personless check in and drop off over AP so no real feedback. Equipment was good ðŸ‘William M.
Customer did not leave a comment.Rebekah H.
Customer did not leave a comment.Kenan K.
Although it is a pick up point. I would've paid extra for a one way drop off.ERIC W.
The people at this U-Haul location were very friendly and helpful.FELICIA E.
Needed to address an issue with the rental and their answer was to contact the renting location.Richard C.
Athens, Ga location (Harry's) was a convenience store, very crowded and busy with only one person attending to all the business at 10AM, and she was rushed and overwhelmed. Not good.Gary B.
Customer did not leave a comment.SANTANNA C.
Customer did not leave a comment.AMANDA B.
My pick up location was changed without notice. New site was very busy convenient store. Location changed resulted in 2 hour delay in starting move. New site did not have appliance dolley which was ordered. Phone app not working for license scan. Girl handling was as accommodating as possible. Huge complaint regarding storage rental through UHaul. 2 different location changes - Neither recognized official reservation from UHaul. Neither honored UHaul free month. Had to make/confirm my own reservation.mike G.
The radio power and volume button was broken. It was stuck on ito a very loud volume.Jeffery L.
Supply a hand truck!!veronica D.
Customer did not leave a comment.John R.
Customer did not leave a comment.Cherie K.
Customer did not leave a comment.Sheila L.
I have not received a receipt. Could you please email another copy. ThanksRussell C.
Truck was very nasty inside. Someone had spilled liquid all over console. Dirt and trash in floor. I cleaned it some myself but it needs a good cleaning.Jerry T.
Customer did not leave a comment.christopher M.
Customer did not leave a comment.LONDON W.
1st truck didn't start and was 21,000 miles off of what was shown online through the app. Uhual Customer Service transferred me 5 or 6 times and no one could help because the dead truck was â€œdispatchedâ€ already. I tired to â€œreturnâ€ the dead truck online and reserve the other one with Jessica the traffic manager(on the phone), But the 21,000 mile difference was going to charge me Over $15,000! So I had to wait until the store opened. The guy at Harry's switched my truck to the other 26' with no problem and I was on my way. It was an exhausting experience to start the day.Wayne C.
I would like this review to remain anonymous, The number of times that the store had a van is certainly limited, so please take this into consideration when acting on this review. I rented the van on 3/19/2020 for 24 hours after inquiring about the $19.95 price. I was initially told that the cost per mile was $.79 but showed the clerk as I had found them using the app which stated $.59/ mile. I paid $48.12 to include approximately 40 miles of estimated driving (I ended up driving 55 miles). After returning the van, I noticed that was charged an additional $32.19 and called to ask about the charge. The man at the location insisted that the charge was $39.90 and that it was U-Haul, and not the store, that sets the rates and charges the consumer. This was infuriating as the man would not consider that there was an error. I told the clerk that I would call back to check later as I had to see patients at my office. I called back later and was told that I was refunded a portion of my $80.31 charge, but I have yet to see it. After this ridiculous experience, I would expect to receive an entire refund from you at U-Haul if you would like me to try to start a working relationship over with your company. I'm so frustrated with the way that I was treated, I fully plan on providing a google review if needed for the treatment.scott R.
Customer did not leave a comment.Kristy H.
the original location would not accept the truck. They sent me to another location and they were not going to allow me to drop there until I questioned and protested. Will not use Budget again.CHRISTOPHER M.
Customer did not leave a comment.Beverly Ann T.
The owner of the store was rude and combative. He would not verify the truck was returned or do a walk through inspection. The whole process was very shady. I will never step foot in his place of business again and I will NOT pay any overage charges. I documented the mileage.Stephanie H.
He was so nicePamela P.
Customer did not leave a comment.tasha H.
Just want to say that I returned to this location again because of the helpfulness of Hilda. I hope you have a patient and compassionate person like her in every location. It's a pity you cannot clone her and put her everywhere.norwood C.
Customer did not leave a comment.Saundra R.
The drop of was a gas stations named Perry's not Harry's. Also it just didn't seem like an accurate location. Luckily there were other U-Haul trucks parked in the lot otherwise I would not have dropped off there.Asha F.
Store Clerk was using a cellphone to check us in. The cell phone had extremely poor service so much of the time was spent waiting on the system to load on her phone. The store was busy so she was not able to take time to answer questions. It was frustrating, but at the end of the day we were able to get everything we needed and a clean truck and all worked out well.John M.
Actually it was called Perry's not Harry'sDavid S.
Customer did not leave a comment.donna N.
Had to wait for someone who knew the UHaul system to arrive and check it in. Was not a bad wait, had to re-park the truck because the attendant did not know how to drive a big truck.Arthur O.
Customer did not leave a comment.Harry B.
I reserved an appliance dolly with the truck that I rented. The location did not have an appliance dolly when I got there, so I needed to find a different location that had one. This is the location where I found the dolly. I appreciate this location taking care of me when I different store did not. This is absolutely ridiculous that when I schedule to have a product there (something I need for what I'm doing) ahead of time, that they don't have to have the product there. At the very least, I should get a notification that the store doesn't have what I reserved. There were other Uhaul locations in the area that had both products, and I find it irresponsible that I need to drive to go find this product ,and hence pay for the gas and mileage to go pick up something that is at another location. This put my entire schedule off. I'm very dissatisfied with this situation, though I appreciate this reviewed location taking care of me.Benjamin S.
The clerk waiting on many customers as I wanted . when ever a customer would enter the gas station she would stop processing my order and wait on them. I waited over 20 minutes as she assisted other customers. Finally, after she completed my order she entered the wrong location to return the truck.Kim H.
The woman who helped me was excellent! Kind, efficient, patient. But the software was terrible. My online app didn't work right, she had trouble re-entering my order, then it turned out not to actually be entered. They had to re-do it when I brought the truck back. The truck was clean, but the oil light was one - which was concerning to me. There was a lot of beeping while I was driving. I wish that had been explained to me. I did see the stickers on the dashboard explaining it as I was returning the truck. I think I'd go to the UHaul store next time instead of a local establishment.Shelley D.