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Cynthia B
Customer Reviews for Hartford Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing. Excellent experience. Location is a bit off the main road but everything went well.
ALLEN HThis was a bit out of the way, but the rental was very smooth once a truck was located. I was supposed to pick up at Dandridge Mobile Home Parts. However, they were 40 minutes late opening. I had left the location after waiting 30 minutes and contacting UHaul. While working with the UHaul representative (who was wonderful), the location phoned to follow up on my phone message -- not even aware of what I left a message for. Once I told her what I needed, she became very agitated trying to explain why she wasn't on time and she had not returned phone messages to me for the past two days prior to pick up day. She became upset when I asked if we could just get to the rental and screamed at me to "just get my truck somewhere else" and hung up on me. I went back to the representative, who was holding while I took the location call. She was taken aback by the location's attitude and continued to secure the truck at the new location. THANK YOU to the representative that assisted and Hartford Towing for being so accommodating upon pick up and return!
Darlene LEverything was great. Nice people
james sDon't schedule a place for pickup that is close on Saturday. Had to wait over 1 hours and and a half to wait on someone to get there. Then the guy was not the one who done that so he had to call another guy to figure it out. No signs to tell where it was on highway. Then it was one way dirt road in middle of nowhere.
ERIC SBad service let me stranded and broken equipment
Moshe SThe drop off location was a 40 minute drive from where I unloaded even though there was a Uhaul location 10 minutes from where I unloaded. The location was in an area with extremely poor cell service and I couldn’t do thr online drop off procedure. I tried to call customer service and of course the wait was forever and the call could have dropped at any time, I then used the chat room and that was unhelpful. A person eventually came out of a trailer at the remote location on top of a mountain and would not help me. He just stared at me and went about his business. I ended up just leaving the trailer there and now a month later I see the transaction has finally closed. After this experience, I will most likely never use your company again.
Aaron MThe owner, Sonny was very nice and accommodating. He met us for a Sunday pick up. The business location was very remote, a little scary if I am being honest.
Karen Mno improvements necessary. All went smoothly
DAVID RThey were great, got me up and running very quickly without any problems.
CLIFFORD WSonny was very helpful and efficient
Stephen LThe equipment was definitely clean, however, it felt like the gears were slipping going from Hartford to pigeon forge where we were staying and then back again to pick up my repaired vehicle, and the vehicle only had less than 4,000 miles Other than that I appreciate your service. Thank you!
DAWN M