Customer Reviews for Harts Auto Sales LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Explain doing the walk through with your rental before leaving. Link had expired when I arrived at loading destination.

Rating:

2.0

Everything went wrong and the equipment I ordered was not available. Horrible experience!!!’nnnn

Rating:

5.0

Very nice owner with great CS.

Rating:

5.0

Everything was fine 🙂

Rating:

2.0

Trailer had broken up concrete in it that wasn’t cleaned out and then my trailer didn’t get checked back in through the system for days so it was assumed that I never returned the trailer when I turned it in 20 minutes early.

Rating:

3.0

n/a

Rating:

4.0

We dropped it at night and didn't talk to anyone

Rating:

1.0

I was charged twice and over charge on first charged. Returned same day went 20 miles on 14th and got charged too much

Rating:

5.0

The rep was very attentive to my needs. I will be renting with them again in the future.

Rating:

3.0

Not charge a 100 dollars to rent for a few hours!!!

Rating:

2.0

My appointment was for 9:00 to pickup tow dolly. I arrived at 8:45 and no one was there. At 9:10 I call the U-Haul scheduler and was assured that the individual was delayed. Individual called and stated that he was delayed for 15-20 minutes and was on his way. Individual did not arrive on located until 9:40. This is unacceptable, appointment are for a specific time. This was an inconvenience for me and my family, customer service, customer service and customer service.

Rating:

5.0

When in they had what we needed and we were very satisfied. Very good customer service.

Rating:

1.0

Not over charge your customers three times

Rating:

1.0

Owner of location added charges on for Insurance that I did not ask for and trailer was dirty and all lights did not work from where a previous Custer had damaged the fender and when I got it loaded I noticed that 2 tires were low on air and I had to go air them up. Equipment should be better maintained before renting.

Rating:

1.0

The truck wasn’t clean Had to wait 45 mins for the guy to come open up call he said he’s on the way to a business that should have already been ready to open due to the hours listed online The truck didn’t start after so call road side assist no help to get the truck started so had to get another truck

Rating:

3.0

Location was fine; however apparently the rental I had made for a pickup and car trailer was “split” without anyone notifying us. Therefore the location did not have a car trailer available and we had to find a tow dolly elsewhere, not finding out until later that a trailer was reserved separately at another location (again the rental confirmation I had had them both at the single location and I had received no email or phone call about a “split rental”). Additionally, no trailer hitch was provided (despite me having rented both a truck and trailer), forcing us to return home to find one. Overall, a very messy and poor customer experience.

Rating:

5.0

Everything w as s great

Rating:

1.0

Called Mr.Hart on Saturday morning...did not answer . I left him a voice message. I have not received a call from Mr. Hart.

Rating:

5.0

Nothing

Rating:

1.0

We were told that the insurance that I specifically marked no on but was charged anyway would be refunded. The $140 was not refunded. When I originally reserved this vehicle i marked no for insurance.

Rating:

4.0

We paid for 3/4 of a tank. Still charged extra.

Rating:

1.0

Don't make reservations for this location I never got the vehicle I reserved I had to go to another location to re reserve another vehicle that costed me time and money

Rating:

3.0

i had a reservation on checkout, was $42 and change, this guy refused to verify it & said had lady waiting for trailer so i was charged $68 for 3hrs. not happy about that & i wont even mention the smell/stench of cigarrette smoke in that place

Rating:

5.0

Todo el proceso está bien

Rating:

2.0

Drop off location was a dump, no one ever showed up for days.

Rating:

5.0

Awesome Service!⭐⭐⭐⭐⭐

Rating:

5.0

Awesome Service!👍🏽👍🏽👍🏽

Rating:

1.0

The representative was horrible. We opted to pay online but the rep insisted on helping us with the payment. We go inside this dingy building. He tried to process the payment for our rental over the phone and was calling our credit card number out to someone. He returns and said the card was declined. I was like no that wouldn’t be possible. After the 3rd try I called the bank and they said the person was continuously putting in the wrong expiration date. By this time we are fed up with him not knowing what he was doing so we completed the process online. We go to the area to get our rental and he has all the rentals blocked by vehicles. So we are stuck. He tells us to wait. We are there for over a hour will he sold a used car to a customer. He then comes out and moves the vehicles blocking the trailers. I will NEEEEEEEEEVVVVVVER use that location again. They held us up for over 2 hours.

Rating:

3.0

Fix or recharge the AC unit in the vehicle I rented

Rating:

5.0

Awesome Service!!!

Rating:

5.0

See comment above. People were nice, but the fact that we were charged for excessive mileage, that we did not travel was unacceptable. If UHaul can track my phone to the location, it should be better able to monitor their trucks. Not happy.

Rating:

3.0

The lock to access the key was difficult to open.

Rating:

1.0

I rented a UHAUL, and it was filthy dirty. the location here was extemly dirty, and when i dropped it off, they charged me a cleaning fee. I actually picked it up complety full of toys, debris , candy . It was also 3/4 full on gas, so when i dropped it off, put it back to 3/4 gas and they charged me for not filling up. Sent pics with time stamps

Rating:

5.0

Awesome Service!

Rating:

2.0

Location was closed when I arrived. A U-HAUL Rep was waiting outside to meet us. I would have actually been there earlier if I had known the truck was there & ready.

Rating:

3.0

No one was there