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MARANDA B
Customer Reviews for Hartville Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location try to add safetow to my order without telling me. Tried to keep it on but I would not pay for it. After that was removed the clerk had me complete the online contract, when it came to the photos they implied not to but I could if I want. When I said I will the clerk said ok have a nice day. I asked where the trailer was located. They did not come out with me to ensure the trailer was hooked up correctly or lights worked. They simply said good luck. I spent 30 min simply documenting the condition of the trailer damage cause I did not feel confident I would not be held responsible. Overall very poor experience ,it felt very shady especially after trying to add safetow. Will not ever go back or recommend going there to anyone.
KEVIN SThere was no drop box, I had to leave the truck at this location and then go 5 min down the road to drop the key off. It was ridiculous.
JORDAN HThe drop off was very local and convenient as hell. It worked. It was very local.
GREGG DAllow customers to receive a car that actually has a tank of gas and what’s on the paperwork matches the gas gauge… don’t give customers a truck that doesn’t have a charged battery… I was forced to call a service company to jump the truck and make sure the back isn’t frozen shut… all around an awful experience and ended up paying extreme amounts for gas I didn’t use and a truck that didn’t work I would never recommend to a friend and I will never use u-haul again.
RYDER E