The whole process was weird. My rental was for 9 am from a location in Waterdown. At 8.10 am i got call informing me that due to non-availability, i could go to another location (in Burlington). This new location was a nightmare. It was a Convenience store, with the lady, having no clue to my questions on the vehicle. All she did was handover the key, and asked me to go to the bigger location close by and ask my questions there. I had to spend 10 minutes trying to get pictures of the vehicle (from different sides), when I should have been on my way. This is the responsibility of U Haul, to make sure renters, are not inconvenienced in doing stuff that they (U Haul), should be doing. Yes, as a gesture for having to change my pick up location, mileage charge was reduced to 69 cents per km. Never going to this location again.
JEREMMY T
Customer Reviews for Hasty Market 378
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Little to no way of telling there is a UHaul within this location.
JONATHAN CNo snow brush or ice scraper found in the rental.
Michael GFriendly fast service
SANJEEVA TThe drop off location did not have any directions on where to drop off the vehicle and had to go on and check, the location was poorly lit and felt unsafe retuning after hours, folding all the blankets late in the night with no good lights
Vikas NDon't park the truck in a tree. Maintain the lot so the truck can be inspected without moving it. Hasty Market employee was great
Elyse VExcellent and professional!
Peter WJust seemed a bit unorganized. The lady at hasty market didn’t even know there was a truck out back being picked up. We also ordered a larger truck but our reservation was taken down wrong. Thankfully the area manager helped us sort that out.
Ryan B