Lock combo kinda sticky
destiny b
Customer Reviews for Hayes Automotive Repairs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not recommend. Uhaul changed out booking end day and charged us an extra day when we turned in the truck a daily early
Willoughby SI am pretty upset that we returned the vehicle within the 24 hour period and still got billed for 2 days. I would give them less than one star if it were an option.
nathan sOvercharging for days
Theresa WI was charged $70. and no explaination as to why. I brought the truck back with 1/4 tank..the same way I received it.
Erin GWas to drop off Wednesday, 12/25. Assumed not open so tried to drop off 12/24 in the morning. Closed. Called in and was given second address. Drove to that location. CLOSED. Called in to Uhaul. Said locations not open until Thursday. Dropped the trailer at second location. On Thursday received email that we were being charged $30.80 for late day drop. No No No. Both my husband and i spoke with representatives that it was dropped day early. Received reimbursement for $30. So I was charged 80 cents for being a day early and wasting gas and holiday time with family for doing the right thing.
RAYMOND CThe rental agent was very helpful in the process and helped me with any questions that I had! Thanks!!!
Charles TLower your prices
Chantal BI would like to thank the owner of this U-Haul he came by after hours to replace a bad trailer from another U-Haul place. He really blessed to to help he get on my way. Thank you and I appreciate the service you provided
Marvin WVery good customer service.
DARRY LThis was a last minute reservation because my original reservation the truck was not back in time. But this location the owner was very pleasant and willing to help with it being a holiday weekend. I really appreciate it because I was on a time crunch. Thank you
Tori WThe gentlemen at Hayes Automotive went above and beyond to help me. Very satisfied with their friendly service and hauling expertise.
Jensen MCheck time keeping to ensure location is staffed/ open at correct time. Keep record of mileage daily to avoid overcharging customers.
Sherita WThe location is a bit cramped, but the equipment was clean and the attendant was friendly, professional, and extremely helpful in getting the trailer connected.
David GTell the business owner to stop smoking in the office, I about gagged on the smoke and it lingered on me the rest of the day. Didn’t seem interested advising me of cost savings when I said I was going to drive about 500 miles in it, and acted downright condescending about it when he quoted the cost estimate. They didn’t have the packing blankets or regular dolly I requested, and instead provided a furniture dolly which I couldn’t even really use for the items I was about to move. Then didn’t even offer to take the dolly to the truck. He instead said that’s it, the proceeded to walk out the front door. I had to ask him to please hold the door for me ask I dragged the dolly out the front door. When I put it in the back of the truck, I didn’t know how to secure it so every time I came to a stop light it slammed into the back of the cab causing me to be on edge and stressed the rest of the day. I also incurred a 2 hour delay mid-trip when the battery leads decided to come loose and i had to wait for U-Haul to get someone to come out and fix it.
Rodney MTruck was very dirty and the dolly I paid for was not provided. I am due a refund.
kelly hDon’t smoke in the lobby
crystal dHorrible the number listed doesn't work and customer service couldn't reach them either and had to email district management just to get my rental closed after I had already turned it in 12hours ago. Pickup was a mess had an open sign but no help and customer service had to switch rental pickup to mobile no contact just to give me a rental. What a mess and still waiting on my money to go back to my card. I will not be using this location ever again.
Martin HThis was an easy and hassle free experience!!
Thomas BReturned in the early hours christmas eve. No employees were present. I had no trouble returning the trailer.
daniel sThe operator was very accommodating, understanding and professional. This was my first U haul experience. It was great overall. Thanks
Adam CHe was very helpful and professional as well.
RHONDA SSomeone from that location used my account information to withdraw money from my account by using cash app
Jeffery SThe man on duty was really very helpful! Great guy.
Jeffrey JRear tire was low on air and the guy said it was a faulty pressure sensor, he was incorrect. I put air in it and the sensor read it and the warning turned off. The uhaul was about 85% clean.
Catherine CExcellent customer service!
Julia GI found the owner's customer service to be above average. Mark went beyond expectations in every step of the transaction.
Peter JThe gentleman that runs the U-Haul company is awesome. He is very nice and has great customer service.
ANGELIA JThe parking wasn't great
Jill SMy movers showed up two hours late and they weren't really friendly at all then they continued to harass me to do a review. The people that I rented the truck from were great, just not the movers.
Jamie DHe did his job.
Demond RVery dirty interior and inside window had to be cleaned so I could see it was like greasy or something on the inside
Destiny MAt this location they were unable to park the 26ft truck in their lot so I was required to do my paperwork at this location and then drive down the road a ways to actually get the truck. There was no uhaul representative there to be sure that the truck was in working order. It was not an experience I would want repeated. Very dissatisfied with the actual checking out process.
Susan JThe man we rented the uhaul from was very nice and willing to help me. I was originally at the wrong location but when the other uhaul place up the street couldn’t get my reservation right I returned back here and had excellent service
Shenita CMark was awesome in providing great service and very responsive on the phone and any questions I had. He even extended my rental for 3 days upon request without any hesitation. Great guy great service. I will be renting from Mark again next month.
VISHALPRAFUL AMake sure the vehicles on that lot are properly serviced before they are rented out. Yesterday experienced was by far the worst day.
Litasha AAs a customer return uhaul back they need to change the mileage if the person did stay gone over the time they put. The man didn’t change my mileage and I brought back uhaul before the time he put so my charge should’ve been less than he quoted when renting
Truby BThe truck was old and the suspension was crap. Gas milage was terrible. But the biggest problem was that they charged me for a 1/4 tank of gas when I turned it in with a little more gas than when I picked it up. $38 in extra gas.
COBY WOwner was very mannerly and conducted himself professionally.
darrell bProfessional, excellent customer service I will always look to them first. The office was clean and welcoming. Very convenient. For future customers, this is the best experience I have had with Uhaul.
Clara jSuperior customer service
Brian NTruck was dirty and smelled like marijuana. Owner of business is a dishonest thief. He should be shut down for shady practices. He is giving Uhaul a bad name.
Mike PVery nice Owner,helpful in Helping me out. THANKS AGAIN 😊
Robin tNothing… the van was perfect
Dorrie N