Customer Reviews for HBK Auto Group

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of HBK Auto Group

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Megan D. on

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Awful! Did not include my dolly, or blankets and I was still charged for them! What a rip off!! Avoid at all costs.

Bruce H. on

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We had never used the 24/7 locations and did not know what to expect. Needless to say, we won't be using 24/7 again. We did not get our furniture dolly and the experience, while user friendly, was just awful. If we knew what was expected as far as what we had to do to get the truck, it might have been different. Not knowing and not having any one present at the business to help us hindered us.

Meghan R. on

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This location called and changed my pick up to a mobile phone pick up an hour and a half from when I was supposed to come. I was on the phone with customer service for nearly two hours (they were extremely helpful) trying to figure out how to now do the online pick up since my name on my order was my maiden name but my license has my married name. After sitting in the parking lot for 40 minutes working on figuring it out (the truck was literally sitting next to me) the owners of this location came back with a towed vehicle and said oh I guess we can help you now. This experience made me never want to use UHaul again.

Geary R. on

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Customer did not leave a comment.

BRIAN M. on

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Lynda C. on

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Tina C. on

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Jerry H. on

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The truck wasn't the size we had been informed it would be the day before. They didn't have the moving blankets ready nor had the truck been cleaned out. The gentleman was very nice and apologetic and did blow it out before handing over the keys..

Brandon T. on

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Location very dirty. Unorganized and i had a set time to pick up and i had to wait over 45 minutes to get it.

Scott B. on

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My only issue, is I reserved a trailer near my house,, I had to drive 45 minutes to get a trailer and drive 45 minutes back to load it. That is very unprofessional .

daniel S. on

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Once again, BEN at HBK rocks when it comes to Customer Service. He calls promptly, works with you to schedule a time for the drop-off, goes out of his way to find a perfect match for time no matter what. My family has really appreciated all of his help through our moving process from Jacksonville FL to Starke, FL. It was not easy gating the exact drop-off time and he was always there to move it the 1/2hr to 1 hr taht I needed and did not plan for. GREAT PERSON and AWESOME Customer Care.

daniel S. on

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The man who takes care of you is AWESOME. He goes out of his way to set a time that is best for you and himself. He always puts his customers first. GREAT PERSON and Awesome customer service!

daniel S. on

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This is the SUPER BEST facility. The gentleman is super to work with and he is always willing to work with you to return the vehicle that meets your need. I have rented three times in JAX and returned all three times to this facility

DAVID T. on

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This is the best U-HAUL around. They offered the lowest price per mile and the owner was very helpful, thorough, friendly, and quick. He even opened 30 minutes early to give us a truck rental. Highly recommend.

David E. on

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Worst experience I have ever had renting uhaul

Sheraye P. on

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Benjamin E. on

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Do not let HBK Rent out your equipment

montavious B. on

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Dropped off at night but I got a confirmation receipt from the crew that it was taken care of. I didnt expect things to work so smoothly but the system is highly efficient and highly effective.