Customer Reviews for Head South La

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Head South La

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ada t. on

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U-Haul harassed me because the drop off wasn’t a 24/7 location and although they checked it in with in an hour after opening, we returned it yesterday, Sunday. U-Haul did not send me a drop off location until today! So you guys threatened to charge me a lot if I didn’t go get it. But it turns out it was a U-Haul affiliate and it got checked in ok. I won’t use you again because of this harassment. I’m 68 and too old for this kind of treatment.

sean b. on

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I always enjoy the service from U-Haul. The only issues I had this time was the cab was dirty (not a big deal) and the car dolly was damaged and the straps kept coming loose.

Christopher W. on

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Google maps had the location as across the street from the uhaul in Leesville. So I ended up driving around to three different uhaul locations. But the guy at the Leesville location was very understanding and super helpful. 5 stars for uhaul. But you guys may want to update the address for future customers that may not be as understanding.

Richard B. on

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Absolutely no complaints at pick-up or drop -off locations! Customer service was A+ at both! Thank you!!

Larry A S. on

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Trailer needed to be upgraded, but facility did not have. Transferred to another site which had trailer. Trailer access was undetermined and shop personnel decided to make snide comments when asked how to get access. Trailer needed sweeping out when received. Tried to confirm or, if needed, setup reservation for storage. I told them I wanted to use the Uhaul location on Joe Battle Rd due to it having climate control units available, but they gave me a reservation to another location without climate control availability.

Dane D. on

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Terri B. on

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michelle c. on

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I will NEVER rent from this uhaul dealer again and maybe never even rent a uhaul ever again. I rented a trailer for 1 day for $29.95...ok everything's good until I return it after having it 2 days expecting to be charged another $29.95. No...my total over $100.00. I am so beside myself right now. My boyfriend and I specifically asked the neighborhood uhaul dealer what time the trailer had to be returned and if we had to keep an extra day what would we be charged. This cannot be right.

Joseph W. on

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Have the equipment that I reserved there. It cost me more then the rental cost because the equipment not only wasn’t ready when reserved, but I had to drive to multiple locations to get it. I will NEVER use or suggest UHaul after this experience.

Edward K. on

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GWENDOLYN F. on

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Jason H. on

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CHRIS G. on

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Andre S. on

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I didn’t like the fact that the lights on the car hauler didn’t work properly. Meaning that there was a Short in the wiring system and the turn signal never worked at all which made me very nervous about my safety. Your company need to devise a plan to have all of you equipment serviced to avoid SAFETY ISSUES!!!

Duane P. on

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Quyen N. on

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Customer service was excellent. Cleaniness and maintenance of truck could be improved. The cab had ashes from cigarettes and stains from last renter. The tires tread was worn. But it got us to our location so thank you UHAUL.

Newton H. on

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Have the equipment that is originally reserved.

PATRICK M. on

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Bill L. on

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Nothing you guys are great

Bill L. on

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Very friendly and helpful

mitchell o. on

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Kathy L. on

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Carla M. on

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RALPH K. on

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Virgenia O. on

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Great personalized service. Thanks

vakapuma f. on

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Randy H. on

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Dropped off van @ pickup location

Christian J. on

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This location was a self pick up location. So when i went to pick up the truck there was nobody there nobody there. Upon opening the back of the truck the dolley i requested and paid for was not in the truck.

JESSE S. on

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I used a 6’ - 12’ Trailer It’s the largest trailer you have but the only trailers that doesn’t have jacks . Please get jacks put on these trailers

Michael B. on

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paul b. on

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Scott G. on

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The customer service representative was extremely efficient and helpful.

Giovanni G. on

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LULA R. on

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Bruce G. on

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Deborah F. on

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Steven V. on

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Has nothing to do with the location, but the prices are ridiculous. There should be an option for a little money back if the mileage and days used are less than what's allowed.

Kristen B. on

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Customer did not leave a comment.

michael w. on

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Keep up the good work