Customer Reviews for Head South La

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Head South La

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robin K.
Rating:

Customer did not leave a comment.

Kristen U.
Rating:

The Leesville location made up for the awful service I received at the fort polk entrance uhaul. Still will probably not use uhaul again just because of how rude the fort polk entrance uhaul was but I am thankful that the 5th Street Leesville location was so kind and efficient.

Mary R.
Rating:

Did service plan on line with U-haul. Service was fast had what I needed for my move. Customer service was quick with with paperwork and hook up of trailer.

terrie W.
Rating:

Customer did not leave a comment.

Edmond G.
Rating:

The rental representative was courteous and informative. I had called in advance to reserve a box trailer. It could not have been a more satisfactory experience.

oscar S.
Rating:

My reservation was at 7 am, this facility didn't open til 10 am. I lost 3 hours of cargo time and therefore got to ordered extra days. The guy was really helpful, but i wish i would have known the store times.

JAKEISHA H.
Rating:

Customer did not leave a comment.

Albert M.
Rating:

Customer did not leave a comment.

Samantha P.
Rating:

Customer did not leave a comment.

Jonathan L.
Rating:

Nothing at this time.

Rodderick G.
Rating:

Customer did not leave a comment.

ada T.
Rating:

U-Haul harassed me because the drop off wasn't a 24/7 location and although they checked it in with in an hour after opening, we returned it yesterday, Sunday. U-Haul did not send me a drop off location until today! So you guys threatened to charge me a lot if I didn't go get it. But it turns out it was a U-Haul affiliate and it got checked in ok. I won't use you again because of this harassment. I'm 68 and too old for this kind of treatment.

sean B.
Rating:

I always enjoy the service from U-Haul. The only issues I had this time was the cab was dirty (not a big deal) and the car dolly was damaged and the straps kept coming loose.

Christopher W.
Rating:

Google maps had the location as across the street from the uhaul in Leesville. So I ended up driving around to three different uhaul locations. But the guy at the Leesville location was very understanding and super helpful. 5 stars for uhaul. But you guys may want to update the address for future customers that may not be as understanding.

Richard B.
Rating:

Absolutely no complaints at pick-up or drop -off locations! Customer service was A+ at both! Thank you!!

Larry A S.
Rating:

Trailer needed to be upgraded, but facility did not have. Transferred to another site which had trailer. Trailer access was undetermined and shop personnel decided to make snide comments when asked how to get access. Trailer needed sweeping out when received. Tried to confirm or, if needed, setup reservation for storage. I told them I wanted to use the Uhaul location on Joe Battle Rd due to it having climate control units available, but they gave me a reservation to another location without climate control availability.

Dane D.
Rating:

Customer did not leave a comment.

Terri B.
Rating:

Customer did not leave a comment.

michelle C.
Rating:

I will NEVER rent from this uhaul dealer again and maybe never even rent a uhaul ever again. I rented a trailer for 1 day for $29.95...ok everything's good until I return it after having it 2 days expecting to be charged another $29.95. No...my total over $100.00. I am so beside myself right now. My boyfriend and I specifically asked the neighborhood uhaul dealer what time the trailer had to be returned and if we had to keep an extra day what would we be charged. This cannot be right.

Joseph W.
Rating:

Have the equipment that I reserved there. It cost me more then the rental cost because the equipment not only wasn't ready when reserved, but I had to drive to multiple locations to get it. I will NEVER use or suggest UHaul after this experience.

Edward K.
Rating:

Customer did not leave a comment.

GWENDOLYN F.
Rating:

Customer did not leave a comment.

Jason H.
Rating:

Customer did not leave a comment.

CHRIS G.
Rating:

Customer did not leave a comment.

Andre S.
Rating:

I didn't like the fact that the lights on the car hauler didn't work properly. Meaning that there was a Short in the wiring system and the turn signal never worked at all which made me very nervous about my safety. Your company need to devise a plan to have all of you equipment serviced to avoid SAFETY ISSUES!!!

Duane P.
Rating:

Customer did not leave a comment.

Quyen N.
Rating:

Customer service was excellent. Cleaniness and maintenance of truck could be improved. The cab had ashes from cigarettes and stains from last renter. The tires tread was worn. But it got us to our location so thank you UHAUL.

Newton H.
Rating:

Have the equipment that is originally reserved.

PATRICK M.
Rating:

Customer did not leave a comment.

Bill L.
Rating:

Nothing you guys are great

Bill L.
Rating:

Very friendly and helpful

mitchell O.
Rating:

Customer did not leave a comment.

Kathy L.
Rating:

Customer did not leave a comment.

Carla M.
Rating:

Customer did not leave a comment.

RALPH K.
Rating:

Customer did not leave a comment.

Virgenia O.
Rating:

Great personalized service. Thanks

vakapuma F.
Rating:

Customer did not leave a comment.

Randy H.
Rating:

Dropped off van @ pickup location

Christian J.
Rating:

This location was a self pick up location. So when i went to pick up the truck there was nobody there nobody there. Upon opening the back of the truck the dolley i requested and paid for was not in the truck.

JESSE S.
Rating:

I used a 6' - 12' Trailer It's the largest trailer you have but the only trailers that doesn't have jacks . Please get jacks put on these trailers

Michael B.
Rating:

Customer did not leave a comment.

paul B.
Rating:

Customer did not leave a comment.

Scott G.
Rating:

The customer service representative was extremely efficient and helpful.

Giovanni G.
Rating:

Customer did not leave a comment.

LULA R.
Rating:

Customer did not leave a comment.

Bruce G.
Rating:

Customer did not leave a comment.

Deborah F.
Rating:

Customer did not leave a comment.

Steven V.
Rating:

Has nothing to do with the location, but the prices are ridiculous. There should be an option for a little money back if the mileage and days used are less than what's allowed.

Kristen B.
Rating:

Customer did not leave a comment.

michael W.
Rating:

Keep up the good work

kirstina C.
Rating:

Customer did not leave a comment.

GREGORY A.
Rating:

open this location pickup at an earlier time. My pickup was to be at 0900 hrs. But the place opened at 1000 hrs.

andrew A.
Rating:

Great Job on the part of Head South. However the rental from extra space was not as good. It took too long to pick the other fan up. I prefer ALL my rentals to be with HEAD SOUTH location. I do not like to chase my other van down at some other place.

Peggy H.
Rating:

Customer did not leave a comment.

MICHAEL WAYNE B.
Rating:

Customer did not leave a comment.

Stacey K.
Rating:

Customer did not leave a comment.

Joshua L.
Rating:

Customer did not leave a comment.

jamie S.
Rating:

Customer did not leave a comment.

Kristi B.
Rating:

Customer did not leave a comment.

abdoul S.
Rating:

Customer did not leave a comment.

ELIJAH A.
Rating:

This location and the personnel who assisted me in returning the rental truck and dolly were very friendly, professional, and helpful. I spent under 20 minutes altogether. I feel the manager at this location and the technician were very professional and courteous. I would recommend anyone to rent from here.

DeeAnna M.
Rating:

Customer did not leave a comment.

Patricia M.
Rating:

Nice people and very empathetic with my recent drop off and pick off

joseph W.
Rating:

Great service keep up the good work

Ryan C.
Rating:

Customer did not leave a comment.

CLARISSA A.
Rating:

Customer did not leave a comment.

Dawn T.
Rating:

it was great! No complaints

BILLY C.
Rating:

I was double charged for the insurance & not happy aboout it. I called & told the guy but, he said I wasn't but, my bank receipt said otherwise. My receipt showed an additional insurance fee billed on top of the rental & insurance I reserved. Due to him not having the truck I reserved & then him switching the truck but when he did, he done the insurance again making it charge me twice for it. He stll owes me a refund for one of those insurance charges.

TRAVIS B.
Rating:

Customer did not leave a comment.

pat I.
Rating:

Customer did not leave a comment.

JUDY J.
Rating:

Customer did not leave a comment.

MONICA M.
Rating:

Excellent customer service at Head South La. This was refreshing compared to the customer service I received from the regional office in Shreveport, LA. Very unprofessional and didn't care much about the customer or the reservation I placed. Head South La was great.

ED W.
Rating:

Customer did not leave a comment.

RICARDO G.
Rating:

Location did not have any of the additional things I asked for other than the dolly truck had trash behind the seats

Mark H.
Rating:

We rented a trailer on the Internet and we went to a different location and they didn't have what we rented so they sent us over to this location. The first man was very helpful and so was the person we rented from.

Kevin S.
Rating:

Customer did not leave a comment.

KIMBERLEY R.
Rating:

After my horrible experience at The Fort Polk Pit Stop location the gentleman at 1002 N 5th St was absolutely wonderful. And made sure I was taken care of!

WILLIAM M.
Rating:

need better directions to find.

WILLIAM A.
Rating:

Customer did not leave a comment.

Paul H.
Rating:

Everything was great!!

EARLINE B.
Rating:

Had trouble telling it was a rental site...very small sign low to ground...in a pawn shop. Get trucks with cruise control, I hate making a long trip with my foot on gas the whole way.

JOHN F.
Rating:

Customer did not leave a comment.

JACK A.
Rating:

6 or 7 customers waiting at 10 am. But took care of me about 10:20. Service was fair...

PEGGY B.
Rating:

Customer did not leave a comment.

Jamie P.
Rating:

I was filled paperwork out inside store, was given a key and told the truck was out back. Truck was dirty, water was in door like the windows had been left down, oil change needed light was on. No one checked my mileage. I drop off the truck and I am charged for these. And that's fine, I'll pay the $25 but I also canceled my $1000. Reservation for the end of the month, we are military we move every 3 yrs and will NEVER use Uhaul again. As well as canceled one more $400 reservation my husband made to move a play set to Texas. Penske thanks you.

RON W.
Rating:

"Guns welcomed here" sign on the door was not very appealing to me personally.

Olivia W.
Rating:

Customer did not leave a comment.

Justin W.
Rating:

Very helpful and nice

arthur J.
Rating:

Customer did not leave a comment.

LARRY H.
Rating:

Dirt and mud parking lot. No one there.

LEO S.
Rating:

I was lead to believe the truck was clean, it was not. The truck had a leak in the driver door of which I fixed by stopped by a local Walmart to buy door foam tap to fill the gap in the door. The bed of the truck leaked near the wheel well letting water inside the back of the truck which damaged a wooden dinning room table top.

BETH A.
Rating:

Customer did not leave a comment.

Colin R.
Rating:

Great place, wonderful guy, Jim. Quick and efficient. Will only use him for uhaul needs from now on!

Holli D.
Rating:

Customer did not leave a comment.

Matthew W.
Rating:

Quick and easy pick up, no fuss. Trailer was ready to go!

PAUL P.
Rating:

Customer did not leave a comment.

JACOB S.
Rating:

Customer did not leave a comment.

KENDAL K.
Rating:

Customer did not leave a comment.

MICHELLE P.
Rating:

Customer did not leave a comment.

JEANETTE M.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top