The truck ran perfectly and the move went smoothly! Thank you for a pleasant experience!!
Diana H.
Customer Reviews for Heber Springs Home Furnishings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff is very friendly and helpful.
Jennifer S.Nothing
Mike K.satisfied with service
Carol T.Always so wonderful and helpful. Thanks!!!
David S.Cab was a little dirty. Had a little trouble with the ramp. Maybe something bent underneath.
John M.The trucks brakes squealed and shook the truck when braking. Driver door rattled loudly the whole time driving. The truck would also start shaking when accelerating, the truck leaned to the right very DANGEROUSLY and not safe at all. Thank goodness I've driven these big trucks before. By far, the unsafest and lack of preventantive maintenance truck I've rented yet.
Zane W.The lady who runs this place is so nice. She went above and beyond to make sure I could do the job I was tasked with with no bumps in the road or hiccups. All the pricing was fair, she was sympathetic to my truck parking situation. Just a wonderful human being. If I ever get a load out here again, she will be my first stop for sure.
blake V.Back of the truck was dirty
Arthur B.This truck is ready for retirement, power steering does not work at idle, vibration in steering and shifter is hard to move sometimes. The truck was clean just worn out.
Michael B.Perfect rental and very nice people.
David S.If they get a car dolly let the renter know that the tail lights don't come on with rest of the lights just hazards, blinkers, and break lights are all they have.
David J.The lady was friendly and helpful when the trailer was returned. Simple process.
Regina C.Excellent customer service. I was very happy with everything and will use this location for all of my rental needs.
Daniel B.I feel terrible I can't remember the lady's name at Heber Springs. But she's awesome. My best advice. Listen to what she has to say. Find as many like her as you can. I also spoke with a man at the Quitman location. He was very friendly and helpful.
John M.Nothing. Contacting and pick up was fantastic. Very accommodating even though we needed to be flexible with our pick up time. Her name is Amy. Drop off was easy as well. A great experience. We will definitely use the same dealer in Heber Springs for any additional needs. Thank you!!
Rick D.This rental store provided sub-standard rental truck. The truck broke down, which could have been avoided with proper inspection.
juan J.Customer care was top priority
jennifer B.The location indicated on the map was incorrect but we eventually found the place
Leon L.The worker didn't hook up the trailer right when we left the property the trailer came unhitched right down the road we had to pull over and reattach it correctly
Farrin O.We had to drive out of our way to pick up the truck. Also, we were asked to take a trailer and was offered $25 then uhaul wanted to charge us $30 for insurance. It was not worth our effort to take the trailer.
Todd R.This was my drop off back here at home and the lady was very nice and very helpful. she was also who I called when I needed to rent the towbar to retrieve my daughter and her car from Altanta TX. she set everything up for me on the computer here in AR and all I had to do is go the Uhaul location in Texarkana and get the tow dolly......thanx a million great service!!
Evelyn C.Open earlier
David K.Open up earlier
David K.Top notch and very professional .
Miguel L.They were so gracious. I got there just after closing, but they let me drop off anyway. Thank you!!!!
MARY T.Service was excellent and Amy is a very customer friendly person. Something that is becoming hard to find these days. This is my third time doing business at this location and I wouldn't think of going somewhere else.
RICHARD W.after hours drop off was very convenient
Mark S.Great friendly service. I was well taken care of. Will rent from this location any time I need a UHaul.
Daniel B.The equipment could use a Little greasing every once n a while. That would help loosing the tir strips
Charles R.Lower the price. It was entirely too expensive!
Alisa W.The lady was really helpful and very Professional
Carmen R.Nothing! It was perfect!
john C.The best uhaul in the county
ROBERT W.This was not the location of my original pickup. I was originally scheduled to pick up in Bald Knob and when I got there they did not have a truck for me. I had to drive 1.5 hours out of my way to pick up a truck although I had a reservation.
Kristin R.The website gave different cost and return date than when I went in. Also the equipment I reserved was not available. I had to go to a different store to get the equipment I needed
STUART H.Don't reserve a uhaul online to pick up at EZ Pawn. They closed early, and did not call me. Very thankful that Heber Springs Home Furnishings was open and able to accommodate me!
NORMA G.Great to do business with!
RANDALL G.Excellent to work with
Craig S.