I was there for many years great customer service always helpful. Very understanding and kind.
LEIGH H | Overall ExperienceCustomer Reviews for Hello Self Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location, staff and facility. I wouldn't hesitate to call them.
Kyle C | Overall ExperienceI called to to give your store my 30 day notice moveout notice on 3/1 your manager took my auto payment off your system and said I didn't need to do anything. Now you're attempting to charge me a late fee and no manager can call me back to remove the additional charges
Colin H | Overall ExperienceThe employees at the front office are super helpful. The indoor storage facilities are clean & secure, yet easily accessible for those renting a storage unit here.
Alexander S | ReservationI came rushing in right before closing but the manager on duty was fantastic. He took his time to get all my paperwork signed and explain it the security features in place. He evenshowed me to my unit
Samantha S | ReservationI ended up not needing the unit as I secured a home sooner than I expected.
Stacy S | ReservationI had the worst move in experience. Everything that could have gone wrong seemed to be going wrong and the employees here were super kind, understanding and helpful. Recommend this location.
Elizabeth H | ReservationKevin was very nice and helpful. Much appreciated.
Daphne P | ReservationFriendly service! The facility is very, very clean and secure. I feel very confident using this storage facility.
Mandi V | ReservationThank you
Leslie V | ReservationGreat location, great service, very helpful employees.
Scott S | ReservationWe arrived just before closing. Long story short, my dog locked herself in the vehicle w her paw while I paid. Front desk guy stayed LONG after closing time to help. Kinda pricy, but GREAT service!
Joshua S | ReservationWebsite says open 9am-4pm Saturday, but found door locked and place closed at 230pm. Had a truck full of boxes with an online reservation. Went to the competition and gave them my business.
Bryson P | ReservationEven tho lots of construction and not most modern, it is quite tight and remains pretty dust free.. we have stored here two different times and NEVER had a problem.
THOMAS A | Overall ExperienceStaff very helpful. Because of construction not very secure. Would like office to stay open later.
cynthia r | Overall ExperienceThey could not find my booking even with my confirmation I am disappointed in the service
Erica A | ReservationHad things stored there 5 1/2 years! Always clean, no bugs, & very friendly, helpful staff. Recommend it highly!
GREGORY H | Overall ExperienceGreat place! Everyone in the office was so helpful and friendly!
Jenna G | Overall ExperienceRough parking lot
Glenn V | ReservationEverything went smooth & I love my storage unit. Thanks!!
Destiny B | ReservationMoved out on 7/18/18, and was still billed for the following month and still have not received my refund. Communication is very poor when dealing with this company.
ELONDA C | Overall ExperienceThe service was super friendly and helpful in preparing a first time storage unit buyer. The manager walked me to my unit, made sure I knew how to lock and got me a great rate!
Colin H | ReservationGreat service. Very nice helpful people. Would highly recommend!
Privacy R | First ImpressionsStaff was rude and racist, they do not honor the online specials. They said they`re not affiliated with Uhaul.
Privacy R | First ImpressionsThe two people that helped us were so friendly! They were having problems with the computer but were very apologetic. The process went very smoothly, and I`m so glad that I chose this location!
Privacy R | First ImpressionsVery friendly staffing that was helpful and answered all my questions
Privacy R | First ImpressionsThe customer service was great elevator broke down in middle of my move and they offered me extra help to get my things in storage the unit was clean and everything was explained
Privacy R | First ImpressionsI did not need the reservation
Privacy R | First ImpressionsPeople in the office were nice. Problems: the elevator stopped working with one of my movers inside. Also, the elevator took approx. 5 minutes to get to the second floor after a while.
Privacy R | First ImpressionsDidnt move in .
Privacy R | First ImpressionsStaff very helpful. Dead roaches in the halls. Elevator traps people inside. There is a sign inside saying “stay calm”. Another option would be to FIX the elevator. Needs more signage maze like.
Privacy R | First ImpressionsBen went above and beyond to help us. He switched our uhaul reservation even at the last minute. He made sure our unit fit our needs and was so helpful. I would highly recommend this facility.
KATHERINE B | First ImpressionsJohn was very helpful and left a precise and detailed directions to my unit.
Privacy R | First ImpressionsSecurity code was not correct. Paid for 2 days and was not able to access storage unit. The Code was corrected but I lost two days. I think It should be prorated back to me
Privacy R | First ImpressionsThe facility is clean and the storage I choose is perfect for my belonging. Staff was corteous and the process was very good.
Privacy R | First ImpressionsWe never moved in—but everyone I spoke with on the phone was very courteous and helpful.
Privacy R | First Impressionsvery friendly, helpful
JAY B | First ImpressionsGreat employees
Privacy R | First ImpressionsLady at front desk -- manager? -- was super friendly and helpful. I really appreciated her positive attitude!
Privacy R | First ImpressionsThe desk workers are great and helped us find a larger unit closer to the door.
Privacy R | First ImpressionsService was friendly and fast. My storage was clean and ready to go. The flat dollies were not easy to locate, but once I found them they worked out great!
Privacy R | First ImpressionsVery attentive to what I needed and all my questions were answered
Privacy R | First ImpressionsThe unit was clean. There weren`t that many dollies available for use. The freight elevator was dirty. The unit is not what I expected at its price, I expected more space for the price. Oh well!
Privacy R | First ImpressionsAlways nice and friendly here but I had to cancel my reservation because I found one closer to my ultimate location
Privacy R | First Impressionsvery nice and friendly
Privacy R | First ImpressionsI was not able to move until the 31st. This caused me to have to pay additional truck rental fees. Please waive the $45.00 late fee as compensation for this mis-communication. Thank you.
Privacy R | First ImpressionsMy gate code still does not work.
PATRICIA K | First ImpressionsThe people there were very courteous and professional. It was very clean.
FRANK P | First Impressions