Customer Reviews for Hercules Equipment

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hercules Equipment

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mark M. on

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Customer did not leave a comment.

Christopher J. on

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Jessica Roberts R. on

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Super easy drop off. Very friendly.

David H. on

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Lisa H. on

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Walked in and not greeted. Guy barely spoke other than to ask for license. Computer timed out and then went down in the middle of transaction. Internet spotty in building so had to go outside to use it to upload the picture. Should have been able to do all that prior to going. He’d to compete everything after rental due to the system being down. Was there for almost 30 minutes trying to pickup. Drop off was much easier. Only had truck for 90 minutes and seemed fine.

Michael B. on

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Michael G. on

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Erick C. on

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They were nice but I'm still not happy with uhaul as a company.

Ronald R. on

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Great local business! Friendly staff, equipment is in good shape.

david R. on

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EVERYTHING WAS FINE, NO IMPROVING NEEDED

GEORGE H. on

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Dylan N. on

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Drew B. on

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Ronald G. on

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Great fast and friendly service..!

Judi G. on

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Sales people were very kin and helpful.

john R. on

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a++ perfect

Terry S. on

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Dropped off trailer. Business was closed. I didn’t speak to anyone but outside of business was well maintained and equipment was organized.

corinna S. on

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My complaint is NOT about this location. My complaint is about my experience over all....I booked to truck for Altoona, Pa. I get a call stating my pick up location will actually be in Ebensburg, Pa...30 minutes away. Moving is stressful enough without making us drive 30 minutes out of our way for the truck. Then you all make is sound so nice that you are "giving" me an extra 20 miles...YOU people MADE me drive 20 miles one way out of my way!

Adam A. on

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jacob R. on

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Returned on a weekend, maybe have a plow come through, even during non business hours. Other than the Ice and snow, can't complain.

Michell S. on

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Uhaul thru internet worst experience ever trying to continuously move my pick up when i already had a set place you are all about getting your .99 per mile i will recommend anyone to go thru internet i will fir Hercules

STEPHEN M. on

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Great to work with easy to pick up with lockbox setup and extended days of use.

Laura B. on

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Norman B. on

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Facility didn't open until 9:20. Posted hours indicate it opens at 8:00

kayla B. on

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The employees where very nice, I even got to meet there dog, who was adorably cute and sweet. It was convenient, easy, and A LOT cheaper than I expected! The only problem was the person before us who had the truck ended up keeping it loner. Our reservation was for a 3:30 pick up and we didn't get the keys til around 5. So we had to move a LOT of stuff in the dark. That wasn't the owners fault though and the where very apologetic about it and felt bad. But overall it was a very good experience with the owners / employees. I definitely would go there again, and to also recommend this service to my friends and family.

Stephanie R. on

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The location was not my original rental site. It was 25 miles from my original rental site and uhaul storage site. When I arrived, my card was charged rather than when I returned the truck. Even though the associate told me that the card would not be charged. When I returned the truck, I was charged for extra miles. This was not a local move. I will not use this location again.

MILTON V. on

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sam C. on

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david R. on

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excellent

Gregory C. on

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The communication with this location was poor. Called me 3 minutes before they closed and didn't return any messages I left. They didn't have dolly or pads and didn't bother telling me. When I called about it after I picked up the truck and made it to my location, Wayne's only answer was "Yeah, I hate when uhaul does that to me".

William R. on

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This was the location that I had to switch to because the website had a Sears Home Town store still available when the location had already closed. This meant being on hold for 30 minutes trying to get someone to change the location on the reservation so that the location services function would work on the phone. Please keep up with your locations as it impacts all customers.