The gentleman that owns the business was amazing. He was friendly and made the whole process quick and simple.
DANNY R
Customer Reviews for Hercules Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Again staff was pleasant and very helpful and accomodating.
EDWIN SI rented a 15’ box truck for a day during a recent cold spell. After completing my transaction and receiving the vehicle key, I had to clean the windshield of ice and snow. If I rent again, I’d appreciate the vehicle being pulled from its parking spot and cleaned of snow and ice before I arrive.
JOHN Hsend me a discount coupon
JOEL SClean the snow off when you know someone is coming to pick up the vehicle
GREGORY SEverything was perfect and the workers were helpful and friendly
ROMAN TNothing...Hercules always goes above and beyond!
PAUL NNothing, you’re great to rent from, no problem.
JOSEPH SThe employees on route 22 in Ebensburg, PA were friendly and helpful. I'm a repeat customer and will definitely go back there if I'm in need again.
WENDY GNo cell service at location. No WiFi available. Made process a nigtmare. Bunch of backwood red necks.
Sean SI did drop off outside of business hours.
TAMMY HI already recommended this location!
ETHAN CI have rented trucks on several different occasions, this is by far the worse truck I have ever received. the left rear outside drive tire was bald, less than 2/32. the rear end leaked fluid all over my driveway. the front left steer tire was leaking fluid and the truck pulled to the left while driving. the right side windshield wiper was broken and barely cleared half the windshield. The left rear clearance light worked intermitted. I had to manhandle the truck from Pennsylvania to Georgia.
Charles SWayne was great
michelle mThis is the ABSOLUTELY BEST place to rent from! So friendly and always welcoming! I simply love Wayne and Keith, they go out of their way to be kind and he’ll helpful. Great prices!
Nancie GWayne and employees were great
Mark CEverything was perfect Much appreciated
John RHercules is awesome! They have helped me many times with different reservations. When I called them about returning the van there instead of Johnstown, they said they would make sure I wasn’t charged extra. Great location!
CHARLES HVery professional, polite, and informative. Don't change anything. Great place to rent from.
Eric STruck was not clean when I picked it up and I ended up paying a cleaning fee when I dropped it off.
phill gThe ebensburg uhaul customer service was the best I have ever had. Would recommend it to anyone!
Rachel KEverything was good
JOSEPH SCan’t think of any but Staff were friendly helped hook up and fair prices.
RICHARD SI was very pleased with my service from Wayne. He was very accommodating over the phone and when I pulled up, my truck was already pulled up and ready to go. I will definitely be returning when I need a truck next time. Thanks so much for being so personal and professional with me. I appreciate you.
Tyler MExcellent service. Very personable and knowledgeable. Would use again!
Stephen BVery nice people, good service
DAREN KThe guy with the beard was very unprofessional and ****** me on the phone and he is stealing money out of my account which the bank said that’s theft don’t go here
Valerie RWonderful representation. They were all courteous.
Linda DVery easy process from start to finish
David MEverything was Perfect with the dealer I went to
Justin RThe U-Haul app used to checkout/in the truck performed horribly. It took me over 40min to go through the process and obtain the equipment I rented. When I called customer service I was transferred around before ever getting to someone that could help. And by that time my persistence refreshing and restarting the app finally got my transaction to go through. This app / process needs work it's nowhere near as smooth/easy as it could be.
Glenn WNo hassle drop off. Thanks, Wayne
michelle mNothing. owner was very pleasant and in fact conversed with me for about ten minutes while I waited for my ride to pick me up.
Janet BLower the price. With gas it was very expensive.
Jeffrey AThe drop off location was perfect. It was UHAUL THAT WAS FRAUDULENT N CHARGED ME $95 FOR NOTHING. I'M REPORTING UHAUL FOR FRAUD 💯💯💯💯
Christine MWayne was wonderful to work with. Went above and beyond, and was very helpful!
Cynthia FThis is the second time we have used this location. Everything went very smoothly.
William WGreat place
lucinda bNothing
bradley wThey were late coming in had to wait 1/2 hr for them. They overcharged me for an extra day. Had to call to get a refund.
Kirk KAbsolutely 💯 would recommend this place to everyone!! They are VERY NICE N HAVE GREAT CUSTOMER SERVICE!!!!
Christine MGood service
David RVery accommodating. Easy transaction. Seemless return. Appreciate yall making it easy.
Santos EDid after hours drop and the owner was still there for other reason. He was very friendly and helpful.
William SVery helpful. Did after hours drop but owner was there and was very friendly and helpful. We were very impressed
William SLocation was friendly polite be helpful. Truck cleanliness was good but I can be honest I have a very clean standard it was sufficient
Barry SThey were great!!
RONALD SBack of the truck was dirty! Not cleaned. Ruined my sofa. The truck it self felt like I was going to bounce off the road. Didn’t give me the feeling of have a safe ride. Very uncomfortable ride. will not rent one from here again.
Brandon BNothing at all. It was a great experience!
Sandra WWhen dropping off the truck, again the online process did not work correctly. Pure frustration again after a long day of moving. Luckily, I was able to call the owner of the drop off site to confirm the truck was returned. The convenience of using online systems did not work. This added to an already extremely stressful day. Please check your online system so that no one needs to have so many road blocks.
Dawn ASpare tire on the trailer
SAMATHA WEmployees very very nice and extremely helpful
Erin SVery helpful and the equipment was ready for pickup on arrival.
Thomas R