There was no communication as to how to get truck that was sitting there waiting and then when I called foe help it took 30 minutes for Uhaul tuck share employee to answer phone. The online app kept saying I didn't have a reservation. The employee did verify I did but that there was an extra step for iPhone users concerning location that was not on the instructions making it difficult to access. But thankfully the Uhaul share woman was extremely nice and helpful. She was surprised they were not open because she showed that someone should have been at this location until at least 12:00. The local Uhaul had not updated their hours. But once got the location thing worked out it went smooth from there. But lost an hour which cost me extra because I had hired 2 people to help me and had to pay for hour whether they worked or not. The Uhaul share woman was awesome and saved the day. Thank you!!!Kim B.
Customer Reviews for Heritage Selfstorage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lisa P.
Customer did not leave a comment.DOUGLAS S.
Customer did not leave a comment.Gordon D.
The online mobile check in was a huge fail. If it had no been the manager on call I wouldn't have been able to accomplish moving that day.Ralph H.
App more user friendly for equipment pick up.Ruby H.
Customer did not leave a comment.Robert C.
We originally reserved pick up on line to be at heritage self storage 2. When we arrived there were no trucks there. So we we went to heritage self storage and found the truck there.Forrest B.
No one showed me how to operate the truck. Being a woman, I was lost.Cynthia S.
Just keep being y'all y'all are so sweet and kind will be using you again n few weeks thank y'all so muchDavid T.
The cup holders weren't clean. The floors were OK but crumbs around floor mats. This was a local haul so no big thing but if I had taken it on a long haul I wouldn't have been to pleased. Especially with the cup holders.Kelly K.
Everything was good no problems. Thanks.Robert S.
The 12 furniture blankets I had rented were not in the truck. It took a conversation with U-Haul of 1 hour and 27 minutes to remedy the situation. And, it required going to another location the day after my pick-up to obtain them. The owners of the location where I picked up the truck should have been the responsible party that needed to return to the location and provide the blankets or deliver them to me.Darryl T.
Customer did not leave a comment.ROY T.
The customer service was great! I will definitely pick up here again!David L.
Customer did not leave a comment.Erica K.
Customer did not leave a comment.Johann S.
The folks at Heritage do a great job. If I ever need another truck rental, I will go back to them.STEVE B.
The lady who helped me was absolutely the best. She was very kind and helpful. This was my first time renting and she assisted me very well. I was very pleased with the service. Will definitely be back if ever needed in the future.Lesley L.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.Kristopher W.
Most pleasant personnel and location to do business with. I will most definitely use Heritage again as the need arises.Nathan M.
Service done with a smile. Reserved day before and had my paperwork ready to go when i got there. Smooth checkout and checkin. Rate quote droped within a dollar of actual chargeMike M.
Customer did not leave a comment.Keith H.
Customer did not leave a comment.David A A.
Customer did not leave a comment.Tony G.
Customer did not leave a comment.TROY C.
Customer did not leave a comment.HT S.
Customer did not leave a comment.Amanda G.
Customer did not leave a comment.Patricia B.
Customer did not leave a comment.Bonnie S.
Great experience. Nice young lady who helped me.Rhonda W.
Mobile drop off is horrible. It asks you to take way to many pictures.Rebecca H.
Customer did not leave a comment.MARTHA S.
Customer did not leave a comment.Fred B.
Please keep pick up truck in Cullman...perfect for 65 inch TVs from Walmart and all kinds of lumber, tools and gardening things from Lowes.Mary P.
Customer did not leave a comment.David P.
Customer did not leave a comment.David N.
Customer did not leave a comment.Tristan K.
Customer did not leave a comment.DR MICHAEL W F.
Customer did not leave a comment.Stuart M.
Joanie is excellentMATT C.
Not enough room on the lot .JEREMY J.
Everything was great, it would have been nice to have more equipment to choose from, but I got what I really needed.Eric S.
Joni was very helpful and pleasant to work with!Eric S.
Don't charge your costumers for more gas than what they pick the rental up from.HANNAH A.
Customer did not leave a comment.Pat G.
Everything when very smooth and as expected.David H.
While the overall condition of the vehicle was clean, the cab area had not been wiped down in a while. This left drink spill stains in the area of the cup holders.Gary C.
Customer did not leave a comment.Jessie H.
Joni was very nice and friendly and she help me out..Was a very nice lady.:...Thank You Joni for all your help Adrian JonesAdian J.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Mary B.
Was a weekend drop off-no interaction with employees.Kerry L.
Did not provide proper papers for turn in & payment. Trailer had broken cargo door hinge. No hookup assistance offered.stan B.
Customer did not leave a comment.CHRIS E.
Customer did not leave a comment.Timothy G.
The rental trucks 3-12 volt sockets for GPS AND other gadgets did not work,and we did not receive our deposit for the car dolly back if you would please give my$ 75 .00 deposit to the u-haul dealership in senoia GA.Where we dropping off all equipment yesterday!I really need my deposit returned to him please!Vicki G.
Everything went wellJennifer M.
Customer did not leave a comment.Abram S.
It was a convenient location for us to rent from. But the lady working the desk told me the truck was not available for 24 hrs but when I turned the truck back in there was another uhaul truck there. SO I asked if we could keep it the rest of the 24 hrs and she said no because she had another resv for it. So I said okay and went ahead and turned it in. Well when I rode by later in the evening the same two uhauls were still sitting there. So apparantly they were not rented out to anyone else like was told to me. It would have made it so much easier with my move if she would have let me keep the truck a few hours longer within the 24 hr period.KRISTY W.
I own a open car trailer, the only reason I rented a uhaul was because of rain and I had to move all my sentimental keepsakes. I wanted to keep them safe, but that didn't happen. It started raining after I loaded everything up, it was still raining when we went to unload. Then I find alot of my stuff was wet. There was a leak in the box. The passenger side corner of the roof was heavily leaking. So what was only supposed to cost me 19.95 plus milage ended up in a total of 70 something cash and alot of expensive pieces that can't be replaced.DAQUARI B.
Bent time make sure the truck runs we sat on the side of the road broke down because no one had done any maintenance to the truck we had the trucked towed after waiting for 10hrs now my stuff is still in that truck, and I better not have to pay for another one to get my stuff back so someone better fix this problem very fast the truck is at the drop off location.Dale B.
Customer did not leave a comment.SUEANN M.
good jobcarl E.
Customer did not leave a comment.albert I.
The truck was due a service and was lower on gas than was required.paula C.
Customer did not leave a comment.GUSTAVO M.
Customer did not leave a comment.JOYCE F.
Customer did not leave a comment.David J.
Customer did not leave a comment.TONI G.
Customer did not leave a comment.WILLIAM G.