Customer Reviews for Heritage Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Heritage Self Storage

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TROY C. on

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HT S. on

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Amanda G. on

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Patricia B. on

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Bonnie S. on

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Rhonda W. on

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Great experience. Nice young lady who helped me.

Rebecca H. on

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Mobile drop off is horrible. It asks you to take way to many pictures.

MARTHA S. on

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Fred B. on

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Mary P. on

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Please keep pick up truck in Cullman...perfect for 65 inch TVs from Walmart and all kinds of lumber, tools and gardening things from Lowes.

David P. on

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David N. on

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Tristan K. on

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DR MICHAEL W F. on

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Stuart M. on

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MATT C. on

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Joanie is excellent

JEREMY J. on

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Not enough room on the lot .

Eric S. on

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Everything was great, it would have been nice to have more equipment to choose from, but I got what I really needed.

Eric S. on

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Joni was very helpful and pleasant to work with!

HANNAH A. on

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Don’t charge your costumers for more gas than what they pick the rental up from.

Pat G. on

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David H. on

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Everything when very smooth and as expected.

Gary C. on

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While the overall condition of the vehicle was clean, the cab area had not been wiped down in a while. This left drink spill stains in the area of the cup holders.

Jessie H. on

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Adian J. on

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Joni was very nice and friendly and she help me out..Was a very nice lady.:...Thank You Joni for all your help Adrian Jones

Michael M. on

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Mary B. on

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Kerry L. on

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Was a weekend drop off-no interaction with employees.

stan B. on

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Did not provide proper papers for turn in & payment. Trailer had broken cargo door hinge. No hookup assistance offered.

CHRIS E. on

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Timothy G. on

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Vicki G. on

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The rental trucks 3-12 volt sockets for GPS AND other gadgets did not work,and we did not receive our deposit for the car dolly back if you would please give my$ 75 .00 deposit to the u-haul dealership in senoia GA.Where we dropping off all equipment yesterday!I really need my deposit returned to him please!

Jennifer M. on

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Everything went well

Abram S. on

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KRISTY W. on

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It was a convenient location for us to rent from. But the lady working the desk told me the truck was not available for 24 hrs but when I turned the truck back in there was another uhaul truck there. SO I asked if we could keep it the rest of the 24 hrs and she said no because she had another resv for it. So I said okay and went ahead and turned it in. Well when I rode by later in the evening the same two uhauls were still sitting there. So apparantly they were not rented out to anyone else like was told to me. It would have made it so much easier with my move if she would have let me keep the truck a few hours longer within the 24 hr period.

DAQUARI B. on

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I own a open car trailer, the only reason I rented a uhaul was because of rain and I had to move all my sentimental keepsakes. I wanted to keep them safe, but that didn't happen. It started raining after I loaded everything up, it was still raining when we went to unload. Then I find alot of my stuff was wet. There was a leak in the box. The passenger side corner of the roof was heavily leaking. So what was only supposed to cost me 19.95 plus milage ended up in a total of 70 something cash and alot of expensive pieces that can't be replaced.

Dale B. on

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Bent time make sure the truck runs we sat on the side of the road broke down because no one had done any maintenance to the truck we had the trucked towed after waiting for 10hrs now my stuff is still in that truck, and I better not have to pay for another one to get my stuff back so someone better fix this problem very fast the truck is at the drop off location.

SUEANN M. on

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carl E. on

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good job

albert I. on

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paula C. on

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The truck was due a service and was lower on gas than was required.

GUSTAVO M. on

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JOYCE F. on

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David J. on

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TONI G. on

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WILLIAM G. on

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