Customer Reviews for Hermosa Mini Storage
(U-Haul Neighborhood Dealer)

794 reviews

32229 Hwy 550   Durango, CO 81301

(970) 259-0682

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(970) 259-0682

32229 Hwy 550
Durango, CO 81301

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Very friendly and helpful, couldn't have been happier with my experience.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Easy to work with. Nice location

Janet J. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Great Service from Dean!!!

JUSTIN N. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Dean is accommodating and great to work with. Very helpful indeed!

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

PAT P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy O. 
Rating:
5.0

Splendid fellow very professional and helpful

Lucien N. 
Rating:
4.0

Customer did not leave a comment.

Carl D. 
Rating:
5.0

We had a nice experience and would recommend hermosa mini storage!

CLAIRE J.  |  Overall Experience 
Rating:
3.0

The Truck was filthy inside the box. I had to clean it out myself before I could put my belongings in it. Also it's not the store I had chosen and was 12 miles out of my way.

David W. 
Rating:
5.0

Staff were extremely friendly & helpful! Units were clean and fit our needs..

Richard P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

KEITH O. 
Rating:
5.0

Dean is the owner and seems to be readily available and helpful with regard to urge storage facility. We had no issues and felt so lucky to have found Hermosa Storage for our storage needs.

Stephanie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOB M.  |  Overall Experience 
Rating:
5.0

Great job thanks

Keith B.  |  Overall Experience 
Rating:
5.0

Top notch all the way around! Dean was super helpful and very responsive. We appreciate it. The facility worked very well for us. Thank you for a solid and first rate experience.

Trent G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROCKY G. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Dean is very helpful. He is also very kind.

Alyson S. 
Rating:
4.0

Customer did not leave a comment.

Jerad W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN O. 
Rating:
5.0

Dean is always efficient and pleasant - equipment is pulled out and ready to go right on time. Easy transaction with online check-in.

Randal R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Johnathan F. 
Rating:
5.0

Dean is an excellent resource at the storage facility. He is easy to work with and keeps the facility clean and well maintained. I had an excellent experience keeping my two trailers here.

MATT F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Dean is quick and efficient, especially when you do the online check-in, in and out in less than 5 minutes. He had the trailer pulled out and ready to hook up and he did the hook up

Randal R. 
Rating:
5.0

Customer did not leave a comment.

NOAH T.  |  Overall Experience 
Rating:
5.0

Also, there was sand in the passenger side floor.

Sherri A. 
Rating:
5.0

I needed a trailer on short notice on a Sunday to move a friend and it could not have been easier. The U-Haul vendor was great. He was friendly and happy to help me on an early Sunday morning. 5-star experience all around!

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

JEANNIE W. 
Rating:
5.0

Customer did not leave a comment.

Erin M.  |  Overall Experience 
Rating:
5.0

Dean is a wonderful manager with excellent customer service skills. If it weren’t for him I’d probably have gone elsewhere.

Scott R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin L. 
Rating:
5.0

I try to call the 800 number and the recording said there was a 58 minute hold-this is unacceptable. I have rented u-hauls for many years but the process keeps getting more complicated.I have had enough, so I won't be renting from you anymore!

John P. 
Rating:
5.0

Dean was most helpful in all of our arrangements.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Sheldon S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

jorge D. 
Rating:
5.0

Dean is awesome to work with. He always finds me a space or the equipment I need. Hermosa storage is always my first choice in storage and Uhaul needs. David

DAVID D.  |  Overall Experience 
Rating:
3.0

Didn't seem to get the rental right.

DONALD C. 
Rating:
5.0

Thank you Great Service.

CHRISTIE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan G. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
3.0

I asked for Durango! NOT 15 miles away. In fact, they advertise it as Durango. Once again.... I had to pay mileage and they have it advertised wrong. There were 3 Uhaul places closer that really are Durango!

ANNA G. 
Rating:
3.0

I was promised 20 footer truck, but was given a 15 footer truck. Even though I made reservation. This was not the fault of the place where I picked up truck. Because, I given a smaller truck I had to sacrifice some very personal possessions. You indicate you keep promises, but you break them. I should be compensated for the inconveniences you cause my family. Not happy with U-Haul!!.

Donovan M. 
Rating:
5.0

Thanks Dean for the great service !

DAVE & KAREN V.  |  Overall Experience 
Rating:
5.0

Wouldn’t store my stuff anywhere else in Durango. Dean, you’re the man.

RY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Huseyin G. 
Rating:
5.0

A great place to store …everyone is friendly and helpful.. thank you 👍

KARLEEN E U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY L. 
Rating:
5.0

Customer did not leave a comment.

Howard F. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Very friendly and prompt service! It made our moving experience more pleasant for sure!

Christy D. 
Rating:
5.0

Customer did not leave a comment.

Corinna J.  |  Overall Experience 
Rating:
5.0

Every time I use Uhaul, you ask me for a pickup location. Then you send me somewhere else a day or two before move day. This causes me to pay higher mileage fees, so I have no idea how much I will spend until you contact me the day or two before my move. Asking someone where they would like to pick up, and then changing pickup at the last minute EVERY TIME is terrible service on the part of Uhaul. A better choice would be to ask the customer for a radius in which they are willing to pick up

Robert S. 
Rating:
5.0

Dean was always very helpful.

RAY W.  |  Overall Experience 
Rating:
4.0

Great customer service from Dean

Robert W. 
Rating:
5.0

This was just an equipment drop off, but the owner was cheerful and helpful.

Lynne J. 
Rating:
5.0

Dean was absolutely amazing to work with. Because of Dean I would recommend this facility to friends and family knowing he will take care of them just like he did us.

James T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CODY J. 
Rating:
5.0

Everyone especially Dean was just phenomenal. The service, attention to cleanliness and ease of move in and move out was fantastic. I highly recommend this storage facility.

JILL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sigrid P. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY B. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY B. 
Rating:
5.0

Excellent customer service.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Valorie I. 
Rating:
5.0

Don't have to improve,it's working just fine,thank you U-haul

Sheri B. 
Rating:
5.0

Mothing

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

JIM P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

I have everything good to say about my experience, and nothing bad to say about it. Unfortunately, my need for a larger storage cell required that I move out. All the cells that were larger than 5-ft x 10-ft were taken and I came to need a cell at least 10-ft x 10-ft. The supply was less than the demand, and this is always good for any provider of services. I still have a request in your file for a parking spot for a small low deck utility trailer (5 x 8 bed plus tongue) and I hope a spot will open for it soon. Please keep this request in your files.

BOB K.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful.

NOLAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY B. 
Rating:
5.0

The manager of the Property on point. Storage is scarce. Thank you Dean.

john D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Dean runs a good operation - do your online check-in and everything moves quickly. Great rental location

Randal R. 
Rating:
4.0

no issues

GLENN B. 
Rating:
5.0

Easy drop off.

George D. 
Rating:
5.0

Manager was terrific and diligent in making it all happen. Very efficient, very smooth. Yes, we have recommended already. Thanks.

WAYNE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Difficulty finding the office. No signage.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Dorothy B. 
Rating:
5.0

Dean was great to work with.

SCOTT S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Equipment wasn't clean because of heavy ice on the trailer. Deane did a great job getting me setup. They were open on Sunday which was great!

JAMES H. 
Rating:
5.0

Very quick and efficient. Easy peasy.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Catherine R. 
Rating:
5.0

The owner/attendant was extremely helpful and made the whole experience easy

Brian M. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
5.0

Excellent customer service !

Dorothy B. 
Rating:
5.0

Customer did not leave a comment.

Penny F. 
Rating:
5.0

Fantastic experience. Thank you!

JOHN D.  |  Overall Experience 
Rating:
5.0

Great experience and great help. Dave is exceptional. Thank you!

KURT M.  |  Overall Experience 
Rating:
5.0

Dean, great manage. Very helpful! Thanks!

carlos b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy W. 
Rating:
5.0

Very poor security. No gate. Our unit, along with several others, were broken into a couple of months ago and items stolen. Management promised to erect a security gate, but had yet to do so as of our mid November moveout to a more secure facility. I do not recommend Hermosa Storage. Inspect the facility closely before you make a decision.

JOHN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcia a.  |  Overall Experience 
Rating:
5.0

Hermosa, CO. UHaul was very easy to deal with. The manager was very pleasant and professional. He just got to business, and got things done. He was also very comforting to let me know that I would be fine driving a big UHaul a long distance by myself. I am a 68-year-old woman. I was fine even in some tough terrain. Altogether a very businesslike, easy experience.

Suzette G. 
Rating:
5.0

Dean does a great job - easy in and out with online check-in

Randal R. 
Rating:
4.0

We had our uhaul trailer all loaded. It was one with a roll up door which was open and when my husband went to load one more thing the door made some terrible noises and it seemed like some springs had broken inside and pulled the door up past retrieving it. Called and no luck fixing it so had to completely unload and return for another type which ate up most of our day and put us behind schedule. That was a huge bummer but all else went good after that.

MARVIN RANSLER L. 
Rating:
4.0

Customer did not leave a comment.

Fred R. 
Rating:
5.0

Great staff, very helpful and informative.

Jim C. 
Rating:
3.0

The truck and auto transport were in poor condition. The truck's steering was all over the place, the air conditioner worked intermittently and the engine ran rough. The cab and windshield were dirty too. The auto transport was missing a safety chain. It felt like it was an opportunity for this location to get rid of “junk”

MATTHEW G. 
Rating:
5.0

This is a very customer friendly place.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Carley B. 
Rating:
5.0

Customer did not leave a comment.

ANGELO L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT SCOTT B. 
Rating:
5.0

The thing is, we had a sort of crisis and were stuck in Durango, so it was a welcome support that we could call a couple of Y=Uhaul places and find what we needed just right then. Thank you!

JAMES W. 
Rating:
5.0

Dean has excellent customer service skills

Ruth R. 
Rating:
5.0

Customer did not leave a comment.

Travis J. 
Rating:
5.0

!Dean was very helpful. Quick turn in process.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

hailee P. 
Rating:
5.0

service was great and easy

GLEN C. 
Rating:
5.0

Customer did not leave a comment.

Annette Z. 
Rating:
5.0

Customer did not leave a comment.

Severina V. 
Rating:
5.0

Your website is terrible

Raymond M. 
Rating:
5.0

Dean was great to work with and I will do bsn with again. Thanks

Leland C. 
Rating:
3.0

Would have been nice to have a light inside the unit.

PETER B.  |  Overall Experience 
Rating:
5.0

Excelent location. Great rates. Always accessible even in snow months.

BILL C.  |  Overall Experience 
Rating:
1.0

Damaged door didn’t close tight enough to keep out smoke, debris and rodents. Everything was dirty.

MARIA S.  |  Overall Experience 
Rating:
5.0

The facility’s mgt made move-in during an emergency situation easy and efficient. The unit was clean and prepared. We had the unit 4 mo. and never saw any sign of rodents or leakage/moisture.

ELLYN K.  |  Overall Experience 
Rating:
5.0

Dean was extremely helpful with all aspects of the storage unit. Would definitely use this facility again. Thanks much, Elzora

ELZORA D.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

BRAD S.  |  Overall Experience 
Rating:
5.0

Recommend Hermosa Storage. I liked having an on-site manager and Dean was always helpful.

LISA C.  |  Overall Experience 
Rating:
5.0

Pleasant experience

DOUGLAS H.  |  Overall Experience 
Rating:
5.0

I was very happy with my experience. Everyone was very friendly and helpful. Very caring people. Will miss living there.

ELIZABETH D.  |  Overall Experience 
Rating:
5.0

Excellent service

Robert B.  |  Overall Experience 
Rating:
5.0

Great experience

KATIE K.  |  Overall Experience 
Rating:
5.0

All went smooth. Very professional and helpful. All of the people there are great to work with regarding my storage and moving needs.

Privacy R.  |  First Impressions 
Rating:
5.0

Very professional and helpful. I have used several times in Durango and would not go anywhere else.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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