Customer Reviews for Hermosa Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hermosa Mini Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Michael H. on

Rating:

Customer did not leave a comment.

Karl W. on

Rating:

Customer did not leave a comment.

Laura W. on

Rating:

Dean’s operation is terrific!

Deb M. on

Rating:

Owner was super helpful

Charles S. on

Rating:

I have used this location numerous times, the service is always excellent and very helpful. The location is ideal for north Durango and all of the north Animas Valley.

AMY R. on

Rating:

Incredible awesome friendly customer service and very nice equipment. Great experience. Prices could be lower, though.

Robert M. on

Rating:

My trailor lights did not work properly. When I returned to have it looked at, Dean from Hermosa Mini-storage told me it was my truck that had the problem. He replaced the connector wire and it worked until I had to stop once on my way to have it fixed. It was a faulty connector on the trailer and needed to be replaced before I continued my trip. It cost me $77.40 which I will be making a reimbursement claim on soon. He should have said i'm not sure and tested the trailer connector as well instead of insisting it was on my end. I have proof that was not the case. Completely ruined the start of my trip and my timing to the first location!

scott k. on

Rating:

Customer did not leave a comment.

Thomas W. on

Rating:

Super efficient and quick. They were very busy on this Saturday morning, being the only Uhaul open within miles. Despite that they had a lot people working together to make the pickup process very quick and efficient! Thank you!

Aurelia P. on

Rating:

Customer did not leave a comment.

Jan K. on

Rating:

Customer did not leave a comment.

ROGER H. on

Rating:

Owner very helpful and cheerful.

Laura W. on

Rating:

Dean was tremendous! He made the return very easy!,

david s. on

Rating:

Not really much. The business operator, Dean Bridgewater, was very helpful. I picked up the trailer right after a big snowstorm and he had to pull another trailer out for me when there was an electrical problem with the trailer he had previously pulled out for me. No complaints or discussion. He just got it done and had me on my way. Great service.

PETER B. on

Rating:

Would have been nice to have a light inside the unit.

Rachel B. on

Rating:

Customer did not leave a comment.

MICHAEL B. on

Rating:

Customer did not leave a comment.

BILL C. on

Rating:

Excelent location. Great rates. Always accessible even in snow months.

Larry B. on

Rating:

Customer did not leave a comment.

James Lawrence W. on

Rating:

Serial number on contract did not match serial number on the trailer. Caused problem when trailer returned and an hour wait at counter trying to drop off.

Stuart T. on

Rating:

Customer did not leave a comment.

Jeff B. on

Rating:

Customer did not leave a comment.

KEVIN K. on

Rating:

Customer did not leave a comment.

Jeff B. on

Rating:

Dean will treat you right.

Dorothy B. on

Rating:

Excellent service!

Rosann W. on

Rating:

Customer did not leave a comment.

Daniel W. on

Rating:

They didn’t even add the blankets I requested. They didn’t show me around. They didn’t seem to care.

J. STACY P. on

Rating:

Customer did not leave a comment.

doug S. on

Rating:

Neal was great.

Rich g. on

Rating:

Customer did not leave a comment.

MARIA S. on

Rating:

Damaged door didn’t close tight enough to keep out smoke, debris and rodents. Everything was dirty.

Mark E. on

Rating:

Customer did not leave a comment.

Zachery G. on

Rating:

thanks

Lawrence F. on

Rating:

Best service I could ask for.

JIM W. on

Rating:

The windshield was filthy, inside and out. The windshield wipers were worthless - skipped and streaked and made a loud (annoying) noise rubbing across the glass. The alignment was way off - pulled do the left big time. Lots of notice abut the miles per gallon, but no info re the size of the tank - hard to estimate distance for refueling stops.

MICHAEL S. on

Rating:

Customer did not leave a comment.

Jeff B. on

Rating:

Excellent, John, Dean, and everyone were super nice and helpful.

Samuel C. on

Rating:

Customer did not leave a comment.

Annika F. on

Rating:

Super friendly owner!

BILL C. on

Rating:

No furniture blankets were available to rent.

ELLYN K. on

Rating:

The facility’s mgt made move-in during an emergency situation easy and efficient. The unit was clean and prepared. We had the unit 4 mo. and never saw any sign of rodents or leakage/moisture.

ELZORA D. on

Rating:

Dean was extremely helpful with all aspects of the storage unit. Would definitely use this facility again. Thanks much, Elzora

JIM P. on

Rating:

Keep up the great service!

BRAD S. on

Rating:

Very friendly and helpful.

LISA C. on

Rating:

Recommend Hermosa Storage. I liked having an on-site manager and Dean was always helpful.

Lim M. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Great overall experience Dean was very helpful and informative with his knowledge of moving.

mcadoo h. on

Rating:

Had absolutely no problems. Met all my needs and was super friendly to deal with.

DOUGLAS H. on

Rating:

Pleasant experience

JORGE B. on

Rating:

Customer did not leave a comment.

ELIZABETH D. on

Rating:

I was very happy with my experience. Everyone was very friendly and helpful. Very caring people. Will miss living there.

Colton M. on

Rating:

Customer did not leave a comment.

Eric B. on

Rating:

Customer did not leave a comment.

BRAD S. on

Rating:

Customer did not leave a comment.

MARK K. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

Excellent service

Nicole C. on

Rating:

Customer did not leave a comment.

Jamie P. on

Rating:

Gene was extremely efficient and a pleasure to work with.

KATIE K. on

Rating:

Great experience

kristine w. on

Rating:

Customer did not leave a comment.

barbara b. on

Rating:

Customer did not leave a comment.

MELODY W. on

Rating:

Very easy to deal with Dean. He had supplies available for us to buy and the truck was new, very clean and pulled out front for us to pull out easily.

Catherine R. on

Rating:

Customer did not leave a comment.

Dave R. on

Rating:

Customer did not leave a comment.

Mark E. on

Rating:

No one was there. Simply dropped off the vehicle. Difficult to find the office.

ESQUIEL L. on

Rating:

I was very satisfied with their service

Eric T. on

Rating:

Customer did not leave a comment.

JODY B. on

Rating:

Customer did not leave a comment.

Chris F. on

Rating:

Customer did not leave a comment.

jeffrey z. on

Rating:

Customer did not leave a comment.

Schaun S. on

Rating:

Customer did not leave a comment.

Anthony G. on

Rating:

Hermosa location were outstanding in assisting me with change of equipment. Outstanding customer service

Lisa A. and Patr M. on

Rating:

Customer did not leave a comment.

Tom M. on

Rating:

Customer did not leave a comment.

Justin G. on

Rating:

Customer did not leave a comment.

FRANKWIN V. on

Rating:

Customer did not leave a comment.

ERIC B. on

Rating:

Customer did not leave a comment.

KYRA K. on

Rating:

I never got my final invoice receipt by email as I was told I would. I reserved blankets when I scheduled the truck but there were none available at the location when I picked up the truck. That location also did not have shrink wrap or wrapping paper available for purchase. So I went to another location and they didn’t have any blankets for rent either.

Caroline C. on

Rating:

Friendly & Efficient!

ZARITA N. on

Rating:

Customer did not leave a comment.

Earl H. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

The communication and rental process was perfect!

Marilyn M. on

Rating:

Dean was very helpful, and called before the day of pick-up to schedule a time, and provide directions.

Gary M. on

Rating:

Dean did a great job for me

Alvin L. on

Rating:

I was directed where to park the trailer and it was a very quick and easy process. Was able to be ony way no hanging out for paperwork. Wonderful...

Janice H. on

Rating:

Very satisfied. Dean was awesome!,

Linda T. on

Rating:

Customer did not leave a comment.

Kyle M. on

Rating:

Customer did not leave a comment.

Michael F. on

Rating:

Customer did not leave a comment.

Tom H. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

I think the guy’s name is Dennis, he was really friendly and got me set up. Will recommend people to use the hermosa location here in Durango.

gary g. on

Rating:

Nothing. Good experience.

Kristin C. on

Rating:

Everything was AWESOME!!! I Couldn't have asked for any better and Dean is the BEST!!!

Dennis D. on

Rating:

Customer did not leave a comment.

Douglas I. on

Rating:

Customer did not leave a comment.

. on

Rating:

Nothing the service was awesome thanks Dino Bridgewater

Dan L. on

Rating:

Customer did not leave a comment.

jack l. on

Rating:

Customer did not leave a comment.

Bob M. on

Rating:

Customer did not leave a comment.

BRAD S. on

Rating:

Very good experience. Everyone was very helpful!

MARK B. on

Rating:

Pleasant experience. Dean was great to work with !!!!

GILBERT R. on

Rating:

Customer did not leave a comment.

gary m. on

Rating:

very friendly & helpful

Robert R. on

Rating:

Customer did not leave a comment.

stephen q. on

Rating:

Excellent and very helpful through it all.

Brett P. on

Rating:

Customer did not leave a comment.

CAMERON M. on

Rating:

Customer did not leave a comment.

Tony W. on

Rating:

Customer did not leave a comment.

jim r. on

Rating:

not much

John C. on

Rating:

Dean was professional and very helpful

Frank P. on

Rating:

My only comment is concerning the mileage charge. This location resulted in 16 extra miles over my first choice for pick up and drop off.